Your system and app do not work. I had to go on a wild goose chase to find a uhaul after the truck I originally reserved was stolen. The location I picked up from was not open on Saturdays. I drove over an hour and a half to pick up the uhaul and no one was there. I had to call and call and thankfully he finally answered. I wasted an entire day having to track down a uhaul and it delayed my departure. I tried downloading the app and entering my information multiple times and it never did work. Even when I was trying to return the vehicle it never worked. I had no idea where or when I was supposed to return the vehicle. I don't feel I should have been charged for the extra day. Not a pleasant experience.
Heather H
Customer Reviews for English Insurance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Didn't make contact without anyone here, we dropped off key in lockbox. We had issues downloading photos as internet access was slow here.
DANIEL VEasy
Mario HFriendly and prompt customer service pick up and drop off was very smooth
cliff bDO NOT insust on using a phone based system! We are in an area where cellular service is spotty. From home I was able to send my DL info, but when I returned the truck, I was unable to use the link in the text message. I could have taken all of the pictures then transmitted the pictures via email. You need an option to send photos by email, and the ability to use existing photos for the license verification.
Donald DQuick easy. Sam made it all go very smooth.
CHarles CThe mobile drop off kind of worked, but when I got to the last step the app seemed to hang. I saw the key drop and just put the key in and left after about 10 minutes of the app being frozen. About five minutes later my drive away it finally completed and asked for a picture of where the equipment was parked . I was already gone but hopefully the location could figure it out. In general, however, this mobile pick up and drop off process is quite innovative, you might need to consider locations where cell coverage is questionable though and include a workaround
Douglas BComplaint is with U-Haul company. I was charged additional $100 because my in town rental was changed to a one way trip by scheduling agent. Currently disputing the charges, as I only used the truck for 10ths (originally booked for 24 hrs) and returned to original location in a similar clean fashion as I found it.
Justin MVery friendly and delivers
Ken RSmooth process
Ken RSuper easy to work with, customer friendly..!
Chandra SThe signal was terrible and getting through the pickup and drop off process was time consuming
Johnny REasy to work with
Hannah LSam is very easy to work with and will work around your schedule!
Brittany Ma little hard getting the 24/7 share to work, there was no one at English Insurance and the guy could not help me over the phone, once i called Uhaul the young lady was so helpful and made it very easy to get going
John BPick up when smooth.
Jerry WBy far our favorite place to rent from.
Frank GSome improved phone response would make things easier to know the schedule is acceptable.
Alexander WService was good, but hate the trailer hitch and no jack. Was unable to remove and drop trailer at house with it even partially loaded. Managed to finally get it off my truck and ended up renting a trailer with a standard lockable hitch and a jack. Will recommend this location for a truck. Won't recommend UHaul trailers at all.
Lynn BVisit went very well and was very helpful
Pamela CExtremely easy pick-up w/ no issues.
Charles WEASY- JUST DROP OFF THE KEY AND LEAVE A CLEAN TRUCK 3/4 FULL TANK OF GAS. :)
suzanne bAwesome customer service. Will definitely come back here for any future rental needs.
Michael MThe man was so nice
Laura KMy trailer was there as promised, no problems there
diane aGood service.
James FExcellent service à la clientèle
Linda LSecond time I've rented from this location. As always, excellent.
Quintin CVery convenient!
Quintin CThe dealer was not open @5 as expected. I had an awful time using the mobile app because the internet was sketchy. It took over 1 hour to get the key out of the lockbox. Then discovered that I didn't receive the furniture pads and dolly I paid for. This process was extremely frustrating.
sheila wI was told the card that was put on file would NOT be charged, and i would be able to pay with cash at the drop off location.. but they still charged the card.. that was an inconvenience... smh
Sheltra BI scheduled a pick-up for 7 AM and the keys were not located in the truck when I arrived. I waited over an hour for someone to come and get me the keys. I also was told that I would get a discount when I called U-haul to contact someone to get me the keys for the rental and no discount was given. Next time I will look for other options other than U-haul when needing to rent a truck or trailer.
Francis BA very friendly location that handled my late return well. A+
Eric HGreat small town service!
jim cVery Hands on and engaging customer service!!
Rachael RI felt like it was more expensive then I thought it was going to be.
john mEasy in and out. Nice staff.
Doris NI originally ordered my truck from a location 2 miles away. Customer service changed it to a location 15 miles away because first location did not have blankets or dollies. The 2nd location didn't either and dropped off 1/2 the blankets to my shop several hours later but no dollies. I was already late to leave at this point. Customer services suggested I drive 30 minutes one way (after 5pm) to find blankets and dollies. I made 9 calls to customer service over the next couple of days and was never satisfied with an answer. Once they got a credit card from me, I was dropped in the grease. They had no problem asking me to drive around to find blankets and dollies but wanted to charge me over $200 to drop off the truck 40 miles from my planned drop off. I'm going back to Penske
David PGreat experience! I will use this location again.
David B