This location is great has all the stuff to rent to get your move done right some other location don't. The staff is super nice and know what they are doing.
DOMINIC L
Customer Reviews for Express Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Better customer service. Our checkin was smooth because most of it was done online. Checkout on the other hand was just horrible. We went in to return the truck and the agent was at the office door. We called out to her several times as they were closing soon but she ignored us and walked away. We caught her at the gate as she was leaving and she told us she cant take after hours returns. We explained to her that we had called in and also arrived before closing but she ignored us. She said we would need to take the rental back with us (which charged me both gas and mileage and the extra day) and said we were not able to leave it in the secured gate as she will charge us for vandalism and gas siphering. We explained to her how far we traveled and that we were not able to hang on to it another day and she continued to say how we would be charged for this and that. I came the next morning to return thr rental and the agent working said I couldve left it in the gated parking area with the other trucks and left the keys in secure slot in the door. Overall it was horrible and costly experience and I would not recommend this office to anyone.
Tracy SVery professional and helpful!!!
ALAN BExcellent service. Manager was very knowledgeable and helpful.
MATTHEW CThe service was great but the truck itself was not good. It barely went up the hill. Hard time going up i thought i wasnt gonna make it.
WILLIAM BImo slightly short handed, but basically efficient if you have an appointment!
JASON GFantastic efficient service. Like a well oiled machine.
Kevin PYour employees at this location were as good as it can get.I have been in the customer service business for over 40 plus years in several capacities of hiring and evaluation of employees performance.If I had to pick a team to please my customers it would be them!!Steve
DONALD LNothing, these people where very professional and courtesy
JAMES HWhen returning the trailer, one of the attendees would rather be on his cellphone then help me, actually said to me,are you OK with disconnecting the trailer yourself! I have been renting from uhaul for over a decade, never once have I been allowed to do any connecting or disconnecting of uhaul equipment
ARTHUR WGreat experience! We will be using this site and services again very soon for hardware projects! Both staff members where helpful.
THOMAS RCassie and Mitch were excellent, professional and efficient. The only thing you could do to improve would be give them a raise and pay. Or promote them to regional managers, but I'd hate to lose them. They are awesome.
ALAN BVery professional and great service.
ALAN BThe old guy was soooooo nice and super helpful made moving so much easier ! Give that man a raise he deserves it best customer service ever !! Thank you!!!!
HAILEY MThe passenger side mirror wasn't working. Big safety hazard.
MARK PHave some leniency and compassion
JENNIFER ACassie was extremely helpful and her follow-through was excellent. The truck and trailer we rented was exactly what we needed and the process was easy and fairly inexpensive.
KAREN SThe best maintained vehicles in Puyallup, and probably the entire South Puget Sound area!
DAMIAN GA+
JORGE RCassie was great everything you would in service
MERCEDES GVery good service. Well maintained truck.
RANDAL SThis was my first time ever getting a uhaul by myself. The experience all the way around was a 10/10!!
MICHELLE EHave them talk to Cassie. She makes it all good!
GARY WCannot express enough how well we were treated, they went above and beyond.
STEVEN LThere was no air conditioning in the truck. The truck was running rough and refused to start for ten minutes after arriving to the first stop. Made for a pretty rough experience on moving day.
CHRISTOPHER LDon't use uhaul. They constantly mess up and not worth your time or effort. Over charge, don't follow through with what they said. Charge you for stuff that they told you to do. Charged me for dropping off even though was told to put it there by customer support
Raymond TCassie was very friendly and helpful. Appreciate her professionalism.
RANDALL CClerk lacked knowledge on how to properly hook up trailer and whether it could be locked
Josiah BI thought that everything was very good
CHARLES MThe sales person was very unfriendly.
CHARLES GNothing the service was fast and easy, and the customer service was excellent, thank you
RENEE WExcellent professional service.
ALAN BA+
JORGE Ri made this reservation at another location to only be told a week later that the location i had chosen would not have the trailer and he couldn't help me. after calling u-haul i chose another location in puyallup, received a confirmation text and 10 minutes later received another text saying to pick up at another location. Then after i called the location to have it switched closer i stopped to verify that everything was set for someone else to pick up. when the other person showed up to get the trailer they gave her a hard time and asked her for her credit card, i had already prepaid and asked if that was needed. the whole experience was stressful and the trailer smelled like cheap perfume.
VALERIE MMake sure to respond from phone calls or messages
CLIFTON EI had a great experience. The price was right, the truck was available when I needed it. The people were friendly and helpful. The parking lot was muddy from the rain. Perhaps some gravel would be helpful and mud wouldn't get tracked into the vehicle. Overall, I appreciate UHaul being here when I needed a pickup for a quick chore.
CARL BCassie and her team have a lot of patience and describe in detail what to do when renting uhaul. I have been getting uhaul for so many yrs and every time no matter where I rent from service is good and if issue comes up with a truck they take care of it
CANDICE HCustomer service at its best ! Helpful , knowledgeable , and affordable, a truly hassle-free experience
ARTHUR WI've been renting from there for years. They always go above and beyond with great service.
WILLIAM HCassie in the store was extremely rude and charged us for a second day because we arrived at 130 instead of 1:15- we had called three hours prior and spoken to a csr and made them aware they said it would be fine. We put gas back into the truck to bring it up to where it was which was barely half a tank. She then said we wouldn't be able to take the truck and trailer we just paid for a second day Rental on because she has someone else who needs it. I don't understand why we needed to be charged a second day when it was there and ready to be used by the next user ( who we spoke too and he wasn't actually picking the trailer up until the next day) she proceeded to tell my boyfriend it's her store and she can do whatever she wants and charged us another $130 for a rental we weren't able to keep. Making our one day rental 392,34 Apparently doing whatever you want because it's your store is worth more than keeping a customer. I wouldn't recommend coming to this location for any reason. I work in the service industry and quite frankly her customer service is crap.
NATHAN LFriendly and fast service in and out
PAUL KI asked the lady at pick up if I could pay cash for the balance when I returned the truck, she said yes. When I returned the truck, they said cash is not accepted.
GEOFFREY HDo what you say you are going to do. This lot is a dealer that did not give us a discount of 10 % that they said we would get. They ran the payment without the discount and said the return location give the discount. Return lot called upper management and they said it would be refunded in 72 hours.
JOLENE Cafter hours drop off.. I had to download your app and I would rather not download anyone's apps.. I couldn't make the app work at all it wouldn't take the the pictures when I tried.. to top it all off it was raining cats and dogs and we could not find an after hours drop off box anywhere on that lot and we went around the lot 3 times.. To add insult to injury I was charged 20 for not properly dropping it off.. Your system sucks big time.. I use my telephone to call my family only.. I like using your products.. I don't like dancing through hoops..
THOMAS VN/a
Caitlin AMy experience with the trailer i rented went very well. I would rent at this location again
MICHAEL WAt pick the lady that helped me was not friendly at all. When returning, another person helped me and he was very friendly. U-haul truck had a light on the dashboard (transmission) at pick up, it had me worried the whole time and wishing that it wouldnt leave in the middle of the road.
CARLOS PExcellent service! Very helpful and professional
ALAN BA+
JORGE R