Le client n'a pas laissé de commentaire.
EDWARD H
Customer Reviews for EZ Go & Tow
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very friendly representative...one of the items I requested was not available (furniture dolly) and checkout seemed to be slow considering I thought I did everything online? Vehicle was clean and got pretty good mileage so I was pleased with that. Overall a good experience.
Corey WTook a little while to figure out how to get a hold of owner. Tried calling number. But guy was nice and would use again.
Keith ANeed to check the brakes and wheel alignment
Joseph GDropped off on Sunday so they were closed. There was no specific place to park returning vehicles.
BRION MWe had reserved a unit months ago and were told on the day we were to pick up the unit was not there and we would have to drive and hour and 15 mins to pick up a similar unit. Extremely frustrating!
Scott NThe process for checking out the vehicle online in browser was a little clunky the page kept having to reload and sometimes it would clear out the information that I had already entered, when taking the pictures the way that the page utilize the camera cause the image to be compressed and I could not fit the whole vehicle side in the overlay frame that the camera interface provided. If there was a way to take a picture and upload it that would be more straightforward. Especially as many phones now have ultra wide lenses and you could capture more detail. When I tried to return the vehicle initially I was part way through filling out the information on the page when coming back from the camera for from adding a image of the vehicle it reloaded and some other issue occurred which caused all of the information to go away I could not resume and the entire return process did not even show up in my history and I had to call customer service
Michael TI was happy with all aspects of rental . Easy to check inventory and rent on-line , check in and out procedures were easy and fast . Proprietor was helpful and pleasant
Tim KManager’s voice mail needs to be set up, as his is the number to contact on the sign on the door.
JERALD JEasiest rental experience I have ever had. Check out and in was a breeze.
EDWARD HThe owner upcharged my credit card with the $8 insurance without my consent or knowledge. I did NOT want the insurance, nor was it on my original reservation. I felt deceived in an otherwise positive experience.
Harry BGood customer service.
Theodore HThe reason I answered no on was the personal helpful was because no one was there.
WILLIAM JExcellent service à la clientèle
LECIA DVery helpful and polite
Grayson WMake sure the equipment is cleaned and properly maintained. We had a continual light for tire maintenance and light stayed on for the alternator. I am a 66 year old woman and I was transporting my 89-year-old mother over 1300 miles and had to deal with all of these problems.
KRISANDRA SVery accessible, easy and pleasant even though we arrived after hours.
MICHEAL CTHIS HOST WAS THE BEST
Sherita HGreat experience, very nice and helpful stuff, everything went good.
Andrii MPerson was super friendly and kind.
Shawn RCustomer service,communication skills are very poor! It took 3 tries before they got the correct date and drop off area correct. Very unacceptable.
wayne sVery friendly and provided detailed instructions about towing and the truck. Great!
Prajeep NRien
Kenneth HThe gentleman I dealt with at U-Haul in Williamsburg Virginia was courteous and professional. I had a very good experience , I would highly recommend renting from U-Haul.
Mark L