Customer Reviews for Farmers Market
(U-Haul Neighborhood Dealer)

Évaluation :

4

Deliverypayment took a LONG time. Drop off was almost instant

Évaluation :

1

Had to wait a long time for service. Guy was on the phone. For about 15 min Other customers were waiting also. Lot where the vehicle was parked was all mud. I had to clean the mud out of the cab before returning. Pave tha parking lot. Also no boxes or pack materials

Évaluation :

3

Truck was dirty, I had to clean windows and mirrors befotr I drove, really dirty.

Évaluation :

5

Excellent

Évaluation :

1

I got a new cargo van with only 3500 miles on it. It had good pickup, got 20 mpg, drove easily, performed well, etc. That's the good part. Upon receiving, it was so dirty, I had to immediately wash the windows for driving. The tank was only 1/3 full, so I went to gas station on the way home. Most stressing, the low tire pressure indicator was active. I checked the pressure with my own tire gauge and found all the tires were okay. The entire truck reeked of marijuna. The truck bed had dirt and twings on the floor. I think it was used to transport the plants. As you know..........Moving, packing, loading, unloading and driving a large vehicle is stressful. This was a new truck. I hate to think what it will be like down the road...............

Évaluation :

1

I've always had a positive U-Haul experience until this rental. The store itself was filthy. It was a grocery store and smelled strongly of rotting food. The cashier seemed to not entirely know what he was doing, and didn't have the furniture pads or furniture dolly that we'd reserved. He didn't offer any alternative or apology and we didn't have time to figure anything else out- I understand things happen, we would have been fine with it and just gone somewhere else if we'd been notified ahead of time that they didn't have the supplies we needed. The moving day was much more difficult without a dolly and although we tried to make do with our own blankets and linens, much of our wood furniture was badly scratched during the move. Terrible experience.

Évaluation :

1

Did not know where to drop off a attendant not helpful

Évaluation :

2

Too slow to enable rental.

Évaluation :

3

If the pickup is setup for mobile pickup, the site needs to make sure the vehicle is ready to go. The truck was dirty both inside and out and had to wait over an hour to get the rental going. Drop-off was a breeze, just parked it and handed over the key.

Évaluation :

3

The drop off was hard to access and the person who helped was not helpful at all.

Évaluation :

5

Very good customer service

Évaluation :

1

You overcharged me by $20 -- the mileage was LESS than the previous order with UHaul -- same truck, same trip. Am going back for a refund of $20 or I will not be renting from UHaul again. I love UHaul -- but I do not like being overcharged. It's bad business.

Évaluation :

4

The person there hooked up the cargo trailer but really didn't explain anything to me but since I have my own cargo trailer it was OK.

Évaluation :

5

Fast and they were nice

Évaluation :

5

was great.

Évaluation :

1

Not only we had to drive 30 minutes each way to pick up our rental UHaul truck bc they sent us to a different pickup location at the last minute. The truck was filthy dirty inside. I am very disappointed with UHaul, specifically customer service and etc Super expensive with a horrible service

Évaluation :

3

Customer Service was difficult due to Employee going back and forth serving the other business. Either needs service structural improvement or hire another representative

Évaluation :

3

The location was fine but out of the way for us.

Évaluation :

1

Truck was very muddy on the driver side steps, floor board and passenger side. The seats had crumbs and spills.

Évaluation :

1

Worse experience ever..guy in booth didn't speak English and didn't even know what he was doing as some other guy was doing everything over the phone at all times..tooked over 1hr just to get my auto transporter ready, once i was ready to leave my credit card got charged 10 extra $$, for pads? Told them right away and i was told i would get refunded once the transporter was returned..WELL just to finf free spot to park the transporter is impossible as these is a farmers market and not an actual UHAUL rental place which makes do difficult returning equipment as customers park all over. Once again, told to a diferent guy about my $10 that I got overcharged, he said he would to refunded it automatically..WELL has been 1 week already and no refund!!it's not about the $$it's about the customer service and the professionalism that is not there. These place makes uhaul look really bad, I am a regular uhaul customer but I think I would try united rentals from now..would defenely take a lot from uhaul to convince me or earn my business again..if these review helps someone I'll be happy well at least from these particular location compared to over the hill locations..

Évaluation :

3

The inside of the trailer was dirty. Had to sweep the trailer out. The rolling door was difficult to close.

Évaluation :

3

The lot was flooded and extremely muddy.

Évaluation :

4

Clean inside of truck. Basic instructions for operating vehicle and dash gauges.

Évaluation :

3

Make sure that the cars don't have the check engine light on the rentals Make sure that all tires have air.

Évaluation :

1

Over charged . Mileage was wrong and gas was wrong bad service !!!!

Évaluation :

3

I didn't interact with the staff other than calling to see if arriving on the 20th would mess up anyone's schedule. I didn't hear back but as far as I can tell it made no real difference so it's all good. I loved that there was a lively bar next door to the key box which made it feel like a safe place to park and swap stuff despite it being 10:30pm in a poorly lit lot on the edge of town.

Évaluation :

5

Do what you do — professional service all the time 👍

Évaluation :

5

Friendly , professional, well organized.

Évaluation :

3

It took a long time to find the man that could help me check out the truck. He was a man wearing many hats. He was very nice and friendly once he came to help me. With the price of the rental and everything considered I would rent again.

Évaluation :

5

Cleaning the Box littler bere more

Évaluation :

3

Not your typical U-Haul rental location. It really is a market that just happens to have some U-Haul equipment for rent on the side. I had no issues picking up my equipment but if I would have changed my mind about the equipment I needed at the last moment, this facility didn't have much of anything else to choose from.

Évaluation :

5

The u haul was clean enough, but it didn't run so well ! Thank god we only had to go a few miles , so it worked out ! We were only able to use it today for around 3 hours, I rented it yesterday , but left it parked in your lot, cuz my daughter got a migraine headache and wasn't able to use for the time we needed ! Your Service man is very helpful ! Thank you , Alisha White

Évaluation :

3

When you called there was not an answer. When you dropped off no one was there. We have not received our confirmation of drop off.

Évaluation :

2

The biggest problem of the experience was glitches with the uhaul website sending me in loops or having other problems that wasted a lot of my time during the reservation, check in and finally resulted in my drop off not getting completed and then next day waking up to a phone call suggesting that I never returned the truck. The staff at this location was great but the truck itself had serious paint and body damage not shown on the photos, the dolly holder was broken and the exterior was really dirty. The ratios for fuel seem intentionally confusing, with the first contract mentioning 7/16th yet the truck has a label in variables of 1/8. Nobody uses 1/8 or 1/16th of gas, but then to switch them is lame and it should be changed.

Évaluation :

2

Don't say you have mobile check in when you don't. Had to wait 5 hours beyond when we reserved the truck to pick it up because you're not accurately set up on the website.

Évaluation :

4

There was trash inside the trailer never did a walk around at all

Évaluation :

3

The truck was dirty

Évaluation :

5

Too expensive

Évaluation :

5

This shop was helpful, clean and easy to work with.

Évaluation :

4

Little dirty in the cargo bay , dusty floor and attic.

Évaluation :

3

Make clear where actual location is.. at a farmer's market? No other uhal