I just dropped off the key and walked out the door!
Christine M
Customer Reviews for Farmville Sporting Goods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Again, staff was excellent. Asked about our driving experience with the rental and had us wrapped up quickly.
Thomas GHooked up trailer, showed me what I needed to know and I was on my way.
David CClearer signs of where the counter is would be nice. It's in the way back of the store btw. Not happy with gas charge for 2 gallons when your gauge marks are not exact and subject to interpretation. There is also nothing showing HOW many total Gallons the tank holds to even attempt to mathematically divide. You should change your policy to full tank out full on return like every other rental! Not this 11/16s or 5/8s. Ridiculous.
SUSAN CFriendly and helpful. Quoted us local rates instead of long-distance rates.
charles oAfter charging me one hundred and sixty nine dollars to refuel the truck, they found out the situation and refunded.At least my one hundred and sixty nine dollars. We are a military family of over 20 years and move often and after this experience ,we will never use uhaul again. ..
CHERYL MMade the drop off easy, much appreciated!
FRANKLIN LStaff was professional and friendly.. great quick service .. thankyou
Allen DHave the gas tank full so a renter returns it full, rather than guesstimating what 3/8 is. All rental car companies do this.
James GThis location actually has the equipment there and hours of operation with people there. Some others in this area have one or the other making it difficult to obtain the equipment. I drive a little further to go to Farmville Sporting Goods but it's worth it. Stress free and friendly service.
Eugene DGreat personality and had me checked out in timely manner. Thanks
Marshall GThe only complaint is the poor headlight quality made night driving difficult. It would be wise to inspect headlights for vehicles 6 years or older.
James CI checked off the truck as being clean during the check in process, then when I got in to drive I could barely see out the windshield. Receiving location obviously did not check this truck when it was brought back. The off-hours check-in process was very cumbersome, and complicated by the fact that cell phone service is very limited at this location. So uploading photos, etc. took a very ling time. The lockboxes were not clearly marked so I had to search for them. The location did not have any blankets, although I had reserved and paid for 12. Their only help was to tell me that there was another U-Haul down the road. When I asked about a refund, their only help was "just call UHaul and they'll take care of it". Not too interested in customer support.
Hector ADid not check vehicle as delivered to final destination in a timely manner. Keep vehicle listed in U-haul app as 'overdue' although the truck was already returned and at their site 24 hours earlier
CONSTANCE LNo comment. The drop off was flawless, unlike the pick up!!
HAMPTON LThey couldn't have gotten me out of there fast enough. I now realize why. They were looking to see how they could stick me with extra fees for gas.
Ervis HThey told me where to park it, they unhooked it, and checked us in and we were on our way. Very easy and nice experience on both ends
David CRien
Michael mThey didn't inform me that if I dropped it off after hours that there would be a 20$ fee. That would've been nice to know. Thankfully uhaul dropped that charge.
Matthew HAlways professional, also a well excellent Barber shop!
Renaldo VGo u-haul!!!!
Deborah Pclean the interior and check over the trucks better. the truck we rented had the check engine light on.
creston tThe employees were nice. It was a gun shop which was a little unusual. But overall it was a good experience.
Sarah JWhen reserving a specific trailer size UHAUL Guaranteed it would be ready. Come to find out when picking up on rental day. We had to downsize creating unplanned packing arrangements.
Nate BThe staff at both locations were quite helpful and made the process as easy as anyone could ask for.
Thomas GClean vehicle better. I did a better job than the last person.
Mark EThe guys were great at Farmville Sporting Goods! We needed a truck for less than 48 hours and not even 10 miles.
deborah mQuick easy service. Good location to deal with.
Robert KI reserved a 26" truck for a specific location. 3 days later U haul contacted me to switch my pickup location. I confirmed the location change. I received and email also confirming the location change (it listed the 26" truck). When I went to pick up they only had a 20" truck available and in the U haul system my reservation had been changed to a 20". That was not what I need but that is all that was available. That caused me to have to make additional trips to load items which also caused increased mileage that I had to pay for and me having the truck longer. I feel I should receive some type of compensation.
KANDRA LHonestly got to deal with the most helpful salesman who was quick at checking out the truck, and the check in process was quick and easy, good folks down there at farmville sporting goods, used the truck for what I needed and they helped every step
Stephen HOverall Online Experience: 2/5 Navigating through U-Haul's online platform proved to be overly complex and ineffective. From reserving to drop off, the process felt frustrating and time-consuming, to the point where I had to go to a 2nd location to get a truck, because there was no option to pick up the reserved truck at the first location and they were closed. Regrettably, this frustrating experience casts doubt on the likelihood of using U-Haul's services again in the future.
CINDY HNeed to teach employees how to use the system. Worse experience ever!!
Buck LThese guys were so disrespectful not listening to what I had to say. I paid a whopping $120 and haven't heard from Noone yet.
tyrek gFarmville Sporting goods was awesome. The U-Haul company first had me at Bula Fiji Mart at 1605 West Third St. FarmVille, Va. with a phone number of : 434-808-0760. I was scheduled to pick the truck up at 9 am and at 9:30 they had never opened the store. I called FarmVille Sporting goods and he was extremely helpful helping me to cancel the first rental and to rent the truck. I would never recommend Bula Figi mart and as far as I am concerned, U-Haul should take away those privileges to rent the stuff for U-Haul. I cannot say enough nice things about FarmVille Sporting goods. They are a keeper!!!
Eloise WFriendly service.
Craig SCommunication, and disconnection of the equipment was not there!!!
ERNEST MIt's very unsettling to wait inside a gun store to rent a truck. The sign on the door warns: "No masks allowed. This is NOT a gun-free zone! Guns SAVE lives." I signed up for a contactless rental, but the salesman said he had to do it in person. I had to wait 15 minutes while he sold a pistol to one couple and helped another customer with a small assault gun. He was actual quite nice and helpful, but the shop-owner's policies and the store itself were disturbing. I will not go back there again, ever.
Ronald GJob well done. No changes.
LINDA MService was great!!
Terrisa BGreat service. Easy pick up and return. They were great to work with.
Paul SThe worst customer service I have ever experienced. Disgusting backwoods drop off location. RUDE unintelligible staff. Charged me for mileage when contract stated unlimited miles. Don't worry, I got my money refunded. Select another location for drop off. This is just a filthy pawn shop that smells heavily of gasoline inside who don't care about returning U-Haul trucks or customer service. What more could you expect from a lame pawn shop.
Adrian CMy problem is that my mileage from location was farther that expected so I was charged extra 30 miles
Biil AThis was not a pleasant experience. While the location was perfect I discovered when I visited this location early the truck did not have the blankets I ordered or the 2 dollies. This location did not want to be bothered with helping me. I drove across town and found only 5 blankets and 1 dolly at a different dealer. After 5 phone calls I finally got the Virginia Field Manager who promptly got me the 60 blankets I ordered and another dolly. The equipment worked fine and all the UHaul reps tried to be helpful. But 5 calls to resolve the issue? The dealer at this location just did not care.
Randal PDrop off was quick and painless. Nice employee.
Richard W