Le client n'a pas laissé de commentaire.
LASHARA S
Customer Reviews for Federal Way Supreme Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I had the address, but there is another UHaul just across the street at 35305 Pacific Hwy S. I missed the very small UHaul sign at 35200 but could see trucks across the street and so went there before being redirected to the other store.
THOMAS EGood knowledge helpful, made sure I had all that I needed.
PETER AUhaul rep was great but the truck was nasty and dirty.
NICOLE MDon’t charge for extra miles you asked me to drive!
Dylan CThis was the easiest rental experience that I have had with Uhaul. The neaby Uhaul that I usually go to, normally takes me 30-40 minutes to get my truck and check out, but at this location I was in and out in about 15 mins. They were great, the truck was clean and the checkin and check out was super easy!
LOREN ECouldn't do self pick up since they keep the trucks locked up in the back. Truck was muddy inside.
JAELYN SWhen I picked up the u haul, it was over all in great shape. However the floor boards was dirty and found garbage in the one ibrented for the day. I took it out and throw it away so I wouldn't be blame for it. Staff on shift said he didn't have a chance to go over it before I arrived. He was honest and very kind. I'd say he gets a 9 only because I was truthful and said he didn't look at the u haul that morning.
DAWNYEL HI rated poor because I needed Contactless mobile check in which was offered online but when I showed up I was told that always not an option. U-Haul needs to not advertise that's a pickup location does not have those meansz. Great service from facility.
BRIAN OCustomer service agent was great.
EDWARD OWhat is the use of having accidental insurance if it doesn't even cover a rock chip on the windshield. I was charge almost $200 for a local move that took me less than 12 hours. I am never coming here again.
KELLI Lecause uhaul cannot be trusted
Connie AYou had good customer service Paulett was very helpful.
JESSE HEverything was great!!!!
ALEC TI spent well over an hour waiting to return the vehicle. The attendant at the station was not available once I return to the drop off. I had to contact customer service to get instruction for leaving the van. This delay caused me to be late for my shift at work. I was very disappointed
CEDRIC FEverything went smoothly. No complaints or concerns. The CSR at the counter was very polite and welcoming and gave great customer service.
FLORENCE DI fueled more than I used and was wrongfully charged.
SANG YWhen I went to this location to drop off my vehicle we needed to enter through a gate to appropriately park the U-Haul. We did not receive a code for the gate to get in. We had to wait over an hour in pouring to talk to a uhaul representative on the phone and when we got through we had to park the U-Haul across five parking spots so we were able to leave.
Brenna HHave more than 1 computer available to check out customers'. Had to wait till they were done with 1 customer before they could take care of the next. To long to wait.
Renita HThe service of your representative was. Very excellent. She is very respectful and friendly. Merci.
Pavel TThis is a very small parking lot to bring a uhaul into and the location only has a very small sticker that confirms it is the correct location.
Madeline AI am surely among many who confused the three locations in Federal Way, Washington, and made my reservation at the wrong one. Once I arrived, the truck was waiting and ready to go. They were very helpful and calm, in contrast to my flustered demeanor, going above and beyond in giving me a secure place to leave my car.
Brenna SGreat customer service!
rebecca fTop-notch Customer Service and effortless drop-off.
Katherine RExcellent service à la clientèle
Francis MLove the location, great customer service, love that your location had uhauls. Very convenient
PRINCESS PS.O.
Cheri WNice guy in the office
Ahmad GAfter the trip was over and we noticed the blankets placed on floor and bottom of boxes were wet. Seams in the floor must be leaking since nothing on top was wet. I do not know how your dealer could check on this but it should have been reported by a prior user. Also, this dealer does not have all of the equipment (no regular dollies, only furniture ones).
Guy MProfessional service. Easy access off hiway 5.
david qWay more simple then the larger u-haul locations
Derek JMake sure that the drop off address is correct. Went to the address sent and it was not the correct one the correct one was across and up the street.
CRAIG FThe gentleman who helped Sunday was great
James TA way on how to fill up gas so I don't go over.
Anthony JBien
patrick lYour website made it impossible to rent the truck for more than one day. Having better website options would prevent a call to your service center.
Michael VA couple things I had to learn during my travel. Tow light was on and I figured it was a malfunction. Couple hundred miles in and I discovered the button to turn it off. Radio was set to AM with no indication for other choices, that was rough going. 1k miles into my trip I stumble onto a mode button that gave me FM channels. I had 100 miles to go. Would been nice to know that early on. If I were passing this vehicle on to someone else I would give them this tid bit .
ARTHUR LI was over charged. I even asked for one more hour and the guy said he didn't know how to change it. He was really nice, but it would have helped if I had that extra hour to get the truck back. Also, you shouldn't advertise a truck for $20 a day if you are actually going to charge me $100. Also the light didn't work in the back
JESSICA DNo problems with dropping off using the app after hours.
Benjamin DI was overcharged and because she worked for the storage place and not uhaul directly she couldn't help me. Had to forward my info to someone else and wait on a refund. If I'll even get one
TINA SThe deliver of the vehicle was efficient but the final bill shows quite a few charges in error. I will be settling with the rental location tomorrow to get excess charge waived.
DAVID LInterior of van was not clean, there was mus on the floor mats and dirty rags in the cargo area
Willard SNothing, it was all excellent.
Janet MIf you can deliver or drop-off, that would be awesome.
Williams CClean the trucks
AMANDA AA+ customer service
Andrey BGreat experience representative was great.
Victoria DIt was so easy
Shane LHaving to complete parts of the transaction on the screen of a cell phone isn't something that should be done. Putting personal information through cellular devices, lead to too much personal info theft. Easy isn't always the best option. M.J.
Maurice JThey were so nice. They knew we were coming and had everything ready. Great employees.
jayne sVery pleasant and professional experience. Clean facility. The two gentlemen that helped us were kind and the transaction went very smoothly. Merci.
Steve LFriendly staff. Quick service!!
amber pThe person that helped me was so nice! Great attitude and I don't have her name sadly. But whoever worked Sunday 10/4 - she's amazing!
Christine SThe employee helping me was great. He expedited turning around the vehicle and getting it ready for us to use.
Kevin TThis location was not the location I originally ordered the truck from. This has happened to me two weekends in a row.
Kathleen P