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David G
Customer Reviews for Firsthand Moving LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Brandon was super helpful and even assisted with my piano. He unloaded it all by himself!!! I will be using their services in the future.
ANDREW FGreat location and local!!!
BENJAMIN CThe location staff went above and beyond to assure our equipment was well and ready
JOCELYN BOne of the best experiences I've had with U-Haul. The lady at the counter was easy to work with and knowledgeable. I can't thank her enough.
ABDOULAYE DThese men were great! Their communication was clear and consistent and they moved my items quickly and with care. I would recommend them to a friend and plan to request their help in the future.
Tyla MGreat convenient location. Always have the equipment we're in need of. Thanks U-Haul 4th Street!!!
Brandon TDon't do business here. The rude lady in the front desk charged my card an extra $100,78 and when I tried calling they won't answer. Luckily I'm disputing the charge with my bank and I have the receipt for proof. If you go in there and see how they run their business you'd see how sketchy they are but I thought I could still trust them and I was wrong. If you use their service be sure to keep an eye out on all transactions for a while because they will charge you days later with the exact amount charged before. It's sad because I know I'm probably not the only one they do this too, and I'm sure there are other people getting scammed by Firsthand Moving LLC.
RICHIE RUnfortunately, I can't give an average + review. We didn't get the dolly (I guess you get it inside - didn't know). The gas wasn't accurate and the mileage was 40 miles off (to U-Haul's advantage). My fault I didn't pics to the link they provide in time but did take picture with 20 minutes of leaving the facility and called to make the office aware. Returned the truck (added 1 day) and explained to the person in the office. Wrote everything down - showed pictures and was assured it would be adjusted. Got a close out receipt which was for the original quote. 7 days later get a receipt without any adjustments. About to call their customer service and go through the WHOLE thing again.
CHERYL PAll good
IBRAHIMA SAll good
IBRAHIMA SWe LOVED the man that helped us here he was truly the best
NIKO DThe front desk person was not unprofessional but not pleasant. The cargo van we rented was dirty- dog hair everywhere. The tires were not balanced all showed different tire pressure. There was a dolly in van which we did not request which caused damage to the items we transported. The vibration of this location is low. Lets keep in mind customer service standards have dropped significantly due to Covid. This is the new standard subpar customer service. Especially, in Oakland.
ARAINA HIn & out in no time. Will return in the future.
JAMES AEverything was good... free would have been the only thing to improve the experience... compliments to their staff
ANTHONY DGreat efficient friendly customer service
CASSIDY BCustomer service was above and beyond
Brandon Tvery kind and helpful!!! :)
JAMES KManagement has been notified of the improper installation of the hitch which almost caused an accident on 880. The agent did not put the clip, in to secure it therefore my trailer detached in rush-hour traffic. My hitch was lying in the middle of the highway and highway patrol found the steel pin and reattached it, and put the clip in as it should have been done in the first place. Police were involved and I also contacted U-Haul roadside support. I have been an a loyal customer of U-Haul and drove a trailer across the country without incident. I'm awaiting to receive compensation for this but also, more than anything, U-Haul should make sure that all of the employees are trained on installing hitches because someone could've lost their life during this debacle. This was a very unfortunate situation, and I feel terrible that this agent may get in trouble, but hopefully she will instead receive proper training and support
MARTHA SThe van was dirty and the tire lite was on when I picked it up
Rosamund RVery helpful and friendly staff
EARL GNicest equipment I've ever rented from Uhaul, super clean. Staff was awesome. Have already recommended this location to several friends and colleagues.
GABRIEL DThe person who assisted me was such a sweet person. (S)He/(whatever the person prefers) was super helpful! and the transaction was super smooth.
ERIC LExcellent location and folks working there-recommend!
KIRK ZYou charged my card illegally. First for $44,93 and then without my approval charged me $70.41. If I don't get the $70,41 reversed by tomorrow morning, I will charge you for fraud.
ENITAN AStaff were ultra nice. Location was difficult with all the pallets and forklifts in street from business next door. Trailer was in very good condition. 800 mile haul was easy. Tracked beautifully with ease and no issues.
Bret AIt is very nice service. I love the surfaces. It is good good good good thank you so much.
HAMOOD EAlways love renting from this location. While the location is convenient for our business, it's also been the best costumer service I've experienced renting a U-Haul. The staff is always so helpful and friendly, everything is just seamless.
Amber AStaff is professional and goes and above beyond.
CLAUDE DThe manager was quite nice and responsive. However, I had booked a 15-foot truck, but I was given a 10-foot one. Because of this, some of my items didn't fit, and I had to make a return trip.
RUSLAN KThe lady by the name Dana? were very helpful to assist. I'm from Los Angeles and need to take care stuff in Oakland. I was helped several times in the last two and half years by renting from this place.
IWAN WThe customer service was stellar! They were accommodating and informative. Great location, would definitely recommend to others.
Mattie AThe people were friendly and I got in and out quickly.
James FAll good thx
Jeff FBrandon gave Outstanding Customer Service He was knowledgeable, and also he had a great personality😊
BRENDA ANothing! Everything was perfect.
NATHAN SGreat service, great team! I will come back to rent here again and started recommending it to others. Thanks for being such a nice team of helpful people who run things really well.
Claude DFast and friendly service, both for pickup and drop off.
Saied KThe employs where kind and helpful.
COLTON MThe service was great! It's just a busy street with forklifts, boxes of produce in the middle of the street, and cars driving down. Would not be my first choice of location on a Saturday morning. I actually chose an alameda location that's 0,5 miles from my house ( uhaul charges per mile) but I was assigned 4th street. In my opinion the couple miles should be adjusted, bc 4th street was more than 0,5 from us
AMANDA PEverything was great. Service and explaining to us everything we needed to know about returning the vehicle. Thank You. We will be back for more.
Babak PThe truck was filthy - spilled motor oil throughout the truck, broken shards of plastic and dirt. The truck driver's side mirror was so loose that it would not stay in place. The truck felt like it had zero suspension and would hit very hard on the smallest bumps. The person who checked out the truck was nice, courteous and a good person. Seemed good at that aspect of the job. Truck was awful.
Packard JThe office was closed. I called before closing and the helpful representative told me I could park at a meter and drop the key. Dropped keys off in secure door slot. I like the security camera.
LINDA WIt was an exceptional experience, and almost every member of the in person in scheduling team did their best to help me: specifically Courtney in scheduling. She gave me back 150 miles that the second of four schedulers took away from me after 100 extra miles had been awarded the day before. Thus, I appreciated everyone that helped me except one person in the Barry scheduling office. She was incredibly painful to deal with.
AMANDA KNothing comes to mind.
Suresh AVery competent on-site team, this was one of the easiest pick-up and return experiences in all of the times I've rented from U-Haul. We will definitely book our next rental from this location.
JAMES RU-haul changed my reservation with no notice. When I arrived at location they alerted me my reservation was canceled and also at a different location. I was never called to be notified. Finally got my reservation reinstated and got to new location. No attendant was at location for over 30min. Called U-Haul and then attendant finally arrived. U-Haul was in very dirty condition with funny sounds when warming up engine. Eventually, when warmed up it was fine. Back cargo door was not locking properly during the whole trip. it was fine. I used U-Haul to move household items and do trips for work. U-Haul was cleaned upon returning, but attendant charged $800 fee saying I went to Burning Man, which I didn't. I understand that the door handle could have been broken already before rental and possibly damaged during rental. But the $800 cleaning fee for returning a clean vehicle is ridiculous. I'll never use U-Haul for any moved ever again.
LUCY CThis location was so convenient and the staff for both receipt and return were efficient and friendly. I recommend this location. Sincerely, J
JOANN SI was told that the price would be adjusted because I brought it back earlier than what we expected. It did not.
Syncerity Rthey charged me for two gallons of gas and it had more than when i picked it up.
MICHAEL SCustomer service was fantastic. I will definitely rent at this location again.
Terence WOwner was friendly, accommodating and knowledgeable. Would definitely recommend this location.
KENNETH BProfessional and accommodating I will be using this location from now on.
Christina H