They are always helpful
JOHN G
Customer Reviews for Franks Automotive and Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very helpful. Highly recommend.
WILLIAM PNothing, very nice and professional
ROBERT ANa
KENNETH SThe U haul customer service representative repeatedly resisted doing her job. Only after demanding her help several times did she offer to call the location. She couldn't reach them. I provided her another number to call them. The auto shop location's employee (Bud) is the only hero that saved this situation.
MORGAN TGreat people, very professional and easy to work with!
DANIEL WThe store was a smoke shop and they also sold Delta 9 which looked like marijuana. Also the incense was vey strong which aggravated my COPD.
Dorris hNot much space to park truck and as I was coming back to Thomaston Ga 30286 I saw two more U-Haul location so I could have dropped the truck off in Thomaston and not have to drive to Barnesville which was 17 miles away.
MICHAEL DI am always so happy when I find out this location has a truck I can rent. It is my favorite because the folks here really care! Thank you !!!
WILLIAM HLove this Uhaul place !! Great folks that are super friendly - really nice large area to pick up and drop off trucks. THIS IS THE UHUAL PLACE TO GO !!!!
WILLIAM HExcellent service à la clientèle.
STEPHEN BYou can tell customers when they book/reserve a U-Haul rental that it is 24/7 location and NO ONE WILL BE THERE AT PICKUP. to assist and the keys will be locked in a box that requires a code. This location is a remote area with little service. We had to access the help desk line while under a tight timeframe. We were NOT the only people having problems with getting a rental. Get the computer geeks out of the process and deal with people face-to-face. This process is totally absurd!
PAULETTE KThis is such a great location. Wonderful people and great service !
DANIEL EAucun
MICKEY BThis is the most wonderful place to rent a Uhaul from. I always enjoy coming here and chatting with the friendly folks !!!
William HNo issues at all !
GREGORY CVery good people take care me very good 👍
JAYESHKUMAR PI was given this location after the first location I went to was found the vehicle had not been properly checked in? This was another 1,5 hours away from the first location. The whole load out day was a wash.
Erik SWas a great truck , only thing was someone prior to me had been smoking in it as they left lighter in it and sand and ash on floor it it. Besides this everyone was a great experience and easy to handle thanks to everyone.
Paul DThe woman who processed my trailer return was very helpful. As far as the return experience goes, some signage and perhaps easier access to the drop off area would improve this location, particularly when it is not staffed.
Kathy MThis is always an excellent location to pick up your Uhaul !!! They have the friendliest and most helpful people here !!!
WILLIAM HOrdered furniture pads, received two dollys one of which I did not order but was charged for. No office on site to get missing pads.
BRENT NExcellent service à la clientèle. Very Friendly and knowledgeable. Will certainly use this location for all our Uhaul needs.
RACHEL RDrop off was easy and uneventful. The man I talked to on the phone was friendly and I recieved my reciept in a timely manner via email.
TOBY OAny help you needed from them, they did it and it was much appreciated,
Lois HAlways quick and easy!
Kevin RLady who helped me was great. Very knowledgeable and friendly. Will definitely use this location again for all my rentals.
RACHEL RMore space for pickup and drop off
Michael BI received the vehicle with low air in the rear outer driver's side tire. Called them back and they said: contact U-Haul,com/Help which is what I did and the Team came to my house and and replaced the tire twice.
Michael SVery friendly staff and helpful and understanding
William CFast check out people were very friendly
Fredie WMs. Rachael greeted while entering through the door with the most beautiful smile. She was professional, kind and proficient. She knew what she was doing and took the stress out of moving. Check in was smooth as I was pressing for time. Thank you Ms. Rachael for taking care of my uhaul need during the most stressful time. You were super sweet and very concerned about taking care of my family and you did.. Carlette from Alaska
Carlette HRien
Jim SNothing- Rachel was excellent to work with.
Chris DEquipment was clean but slightly greasy inside
Stacie STruck was very old
Tim FThe condition of the truck was pretty awful. Dog hair all over inside, smelled like a dead mouse inside of the truck -sickening smell for a 10 hour drive. However, the customer service of the rental location was great. Uhaul's website seemed to be down when I was picking up the truck on a Saturday morning and the Uhaul customer service phone number had over an hour wait time so the owner of the autobody shop came in and manually completed the pickup information so I wouldn't waste all my time waiting on Uhaul to fix the bug on the website. Uhaul should have a contingency plan for that - emergency customer service phone reps as soon as you know the website is broken, especially on a Saturday when nobody is around to help.
Bridget BWe went directly to Frank's automotive site to rent the truck & they were so accommodating & helpful. Will definitely recommend them to others & will use if & when I need another Uhaul.
francis eThis was a great experience. We really appreciate the very friendly and helpful attendant. We had a couple problems and she got them fixed.
WILLIAM HThe truck had blankets in the back we didn't request and when we moved them they were full of roaches
Mark HCouldn’t really talk to a live person due to location being closed, there wasn’t a contact number to call outside the1- 800 number, I had trouble finding this location (they have two) .. what I thought would be simple and quick .. turned out to be 40 minutes long .
Tammy JGreat people
JOHN RGreat people and very helpful with all our needs
JOHN RYour website was a total disaster while trying to pick up the truck. Location was fine
Steve HIts not the rental places fault. They were very easy to work with but uhaul should consider replacing the car hauler the jack on the trailer broke on me during use
JONATHAN AHave better communication where the "ball isn't dropped" and where there is not a four hour delay for the customer. Maybe be a little more apologetic and compensate with the truck rental fee as I didn't even have the truck for 24 hours because of the delay.
Susan LThe way U-Haul handled this rental was criminal. I reserved the truck that I would pick up 5 minutes from my home several days early. Then 30 minutes before I was to pick up the truck, I received a call telling me that I had to pick up truck 40 miles and a hour away. It took me almost 2 hours to get truck and get back. This is why the loaders had to wait over an hour for me. Then when I turned the truck in, the charge was 50 more than the price I received when I reserved the truck online. Your entire system is a bait and switch. I did not pick up of turn in the truck in the location I was given on line. I am very dissatisfied!
EDWARD EFriendly and knowledgeable. Will definitely rent from them in the future.
RACHEL RVery well versed to getting their job done and correctly the first time
CALVIN THad to change equipment due to the size of the gate and was able to switch to a different type of equipment easily and was able to complete the job without issue. Thanks
RODNEY RMy experience was horrible, no one checked identification, no one was there at the location to walk me through the process and where to find the key. I called multiple times and whoever answered the phone had no clue what was going on or how to help me in any way. They called two days later and asked if I ever picked the truck up... Thank God I'm an honest person. Now I have four pending charges on my credit card. This whole experience was a disaster Ill never rent another uhaul.
Michael BThe truck wasn't cleaned and the key to the truck wasn't secured in wordlock as directed.
Christopher SYou need to change location that Frank’s automotive is nothing but one big mud hole and you also should include the truck number in the email you send so the customer don’t have to call you and make sure
Sylvia WEverything was great!
William LDo not give them a dirty truck to clean. I had to clean the truck myself and uhaul refused to reemburse me
Kara JVery friendly staff,
CRAIG W