Garden Oaks Specialties is my first call when I need to rent anything from U-Haul.
Kwame A
Customer Reviews for Garden Oaks Specialties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Garden Oaks Specialties is my first call when I need to rent anything from U-Haul.
Kwame AIt is easy to drive in and out of. When the office people are there during hours they are nice and helpful.
Cara Enull
Dashon HThere are many locations listed for U-Haul, but not all have vehicles. Twice I have reserved at a close location, and been sent to other locations for pickup.
Joshua IShould let people know in advance if they will need to unlock the keys themselves or if someone will be there to help.
JOHN SThe parking lot, particularly entrance from and exit to highway are deeply rutted and, because of recent rain, hard to determine where to drive to avoid the potholes/dips. Also, no signage as to wheee to park or leave vehicles or even if one can leave a vehicle.
RICHARD Enull
Kwsme GThere are many locations listed for U-Haul, but not all have vehicles. Twice I have reserved at a close location, and been sent to other locations for pickup.
Joshua IEasy drop off
HAROLD RThe parking lot, particularly entrance from and exit to highway are deeply rutted and, because of recent rain, hard to determine where to drive to avoid the potholes/dips. Also, no signage as to wheee to park or leave vehicles or even if one can leave a vehicle.
Richard EShould let people know in advance if they will need to unlock the keys themselves or if someone will be there to help.
john sbetter explain the check out process is via an online process
TAMIKA BWiper fluid was low, that was only concerns i noticed. Overall experience was excellent. Will definitely go there is needed
LESSLIE SWe ordered a dolly and when we got there we were told that they did not have the dolly. That really affected our move
BRYCE GIt took us almost 2 hours to pick up our U-Haul truck. We had a hard time going on line to figure out how to get the key out of the lockbox. We were absolutely so upset. We got a girl on the phone named Marjorie and she was wonderful. She never gave up trying to help us get the code to open the box with the key in it. Sometimes our phone said lock then we used another cell phone we had with us and that locked. It was so frustrating. Marjorie once again never gave up and tried everything she could to help us. She was kind and sweet and we really appreciate her doing such a great job helping us. I am so glad I got this survey because I would love for her to get some kind of recognition for all of her help. We ended up even laughing a few times together. Please recognize her for working with us for so long. I thank you very much!!!!!!!!!!
Debbie LI used the app, which made it very convenient for me. Very convenient location. Nicely organized. Since I used the app, I don't have any comments on personnel but I can say I received calls with information and the people who called me were very nice and helpful.
Favio EThe car hauler trailer was terrible to tow and would start hopping and shaking my truck at 50mph. This is not safe given I needed to drive on a major highway where the avg speed is 70mph.
CRAIG MI understand that the type of vehicle isn't guaranteed but it's confusing when you're looking for the right truck. If it's a ford in the picture and you're really taking a Chevy, might be a good idea to add some language about that to help find the van.
Yishay ARented at Boubd brook, nj location. People were super friendly and helpful. It was quick & easy process
MOHANA KEverthing went great
JORGE MNothing against the location and the ladies who work there but U-Haul as a company needs to get their communication system sorted out
BRIAN JNice and helpful staff. The transaction was a breeze. The equipment was in great shape and much better than what I've used at other dealers.
WILLIAM LThe equipment was in good working order, clean and operational. The staff was pleasant.
chandra MGarden oaks were excellent and welcoming
BRIAN MFast service , friendly people. Thank you.
robert bMake the pick up simpler
Robert SThe check engine light was on, breaks were thumping, none of the equipment I ordered was in the truck. I had a 2 hour drive with an unreliable truck, extremely unsafe.
Allison DI can’t dropped the van in other u haul.
Mario PScheduled pick up for 8am, both verbally, via phone, and in writing via the online form, but upon arrival found the business didn't open till 10 am. Myself and three other customers arrived at 8 to find the place closed and no assistance. Later on, after taking delivery, my contract was changed to a different drop-off location and higher fees. Thankfully the corporate phone assistant was able to rectify those issues.
Dan GOver charged
Karen JMerci.
robert bExcellent service à la clientèle
Felix LThey were very kind, patient, honest & helpful!!!
Mary NI rented a trailer (2 axels/4 wheels) and the left turn signal wasn't working, only brake lights and the right turn signal, everything else was amazing. Thanks Melisa, definitely next time I will look forward to rent from you guys again.
Alejandro QThe staff were incredibly helpful and friendly. The truck was perfect for what I needed. I would use them again!
Jo-Ellen SThe truck was not ready to be picked up at my original time of 9:30am, because it wasn't yet checked in from a prior night return as of 9:45am, when I knocked on the office door to escalate an issue to the mobile pickup. Good thing the office was open prior to its usual office hours that day, but the delay still resulted in me being late to meet my movers.
Angela LTruck was clean & ran fine. Steering was off. May need a front end alignment Very nice people at the rental location
gina rThe truck was only minimally swept out. There was mud dust pretty well all over and mud smears in the cab.
Kate Mclean windows
jim sThey make renting a moving truck as stress free as possible. Customer service was great!
Gelenie Flocks are difficult to physically open once proper code was provided. lock should have easily slid open with lever but we spent quite a while trying to shimmy the lock open.
CHARLES Sdirty truck. and they charged me 25$ cleaning fee
Dequan EI had to go out of my way on a day that was already chaotic because someone left a key to another truck in our glove box. They said I would be compensated for this and instead of being compensated they tried to take MORE money from me. I'll never use U-Haul again I won't be recommending it to ANYONE and I'll be contacting the bbb
Nicole BVery Helpful
Jason OAll of The Staff at the UHAUL OFFICE were kind, helpful, knowledgeable, compassionate, and professional. I appreciate those Beautiful Ladies so very much. They were my Earth Angels during a very tough time of moving and transition in my family's lives! This UHAUL EXPERIENCE MADE EVERYTHING MUCH BETTER & my Move was very successful! Thank You STAFF @ GARDEN OAKS SPECIALTY (UHAUL rental) ! Ladies you were the sunshine in my storm! Thank YOU! Stay Amazing!
Jajuana VThe staff at this location bent over backwards to provide EXCELLENT customer service. Called multiple times to ensure I was coming, stayed open late and drove back to help me with a problem with the lock that wasn't a problem but my oversight. The lady here was very friendly and understanding, some other locations I've dealt with were good but this location exceptional!!!
Gary GTook some looking around to find the office. Once found, the staff was super, and the truck was exactly what we needed (and expected). My biggest issue is not with the dealer but with U-Haul - most of your emails (including the request for this feedback) went to spam, so I never saw my contract until days later. The stuff sent by text was fine.
Frank HGreat location. Easy to get to. The representatives were all polite, helpful and very professional. Definitely will let friends know about this new location.
donald sGirls were friendly and knowledgeable
Michael PGreat customer service and support. Very easy!
matt f👍
Christine HNa
SANTOS LThere was an open box on the floor that a customer coming in to the small office area tripped over. That said, the location is very conveniently located, and the staff was responsive.
Douglas M