GREATE SERVICE AND VERY FREINDLY STAFF
JOHN T
Customer Reviews for Glendennings Canteen
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The staff at this location were amazing; the trailer was disgustingly dirty. There was mud/manure/leaves all over it. The ceiling and walls included. It was frozen to the ground so hadn't just been dropped off in that shape. I understand that it's harder to clean these out in the winter, but it hadn't even been swept outr looked at. The fella was apologetic and kicked most of the loose stuff out. I had to stop at a car wash and spray it and scrub it out. I was moving my father and his household goods so we couldn't have the smell in there. The hitch part was missing a piece according to where we dropped it off, a safety latch. That is very worrisome as we drove from Bathurst to Hamilton. The drop off was really great, the staff was super helpful. I will use U-Haul again when I move in a couple months, but I was disappointed with that particular trailer.
LeeAnn WThe storage yard was accessible and free from snow. Lots of room and lighting to drop off trailer.
Luc BRien
PIERRE DEverything was perfect. Thank you Uhual for a great experience. :)
STEVEN Lprice. 97,75 for a 4x8 trailer from 1 location to another one way seems steep but everything else from chat to app is excellent
JOSEPH MOld trailer, rusted rear door latch and wheel bearing fall off, could finish my haul..very disappointed
JASON EThe service is very friendly and efficient although the store is quite busy with other customers. At pickup, the young lady was quite knowledgeable about the workings of the trailer when we asked questions (latch for door, etc.). At other locations, I have had the staff comme out to help with the hookup of the trailer, but perhaps this was over and above was is normally provided.
NADINE Ds/o
FRANKLIN PFriendly and great vendor …
WILLIAM MMore selection
JEAN-JACQUES BI was supposed to pick up my truck at another location using the app. The app could not detect my location even though my settings were good. I spent well over half an hour on the phone wit lh 3 different people and had to go to the Glendennigs location in the end. In the meantime I had to pay movers $150 for doing nothing while they waited for me to get a truck. All because the Uhaul app was not functioning properly.
DONNA RNot much, everything was good.
LISE SMaybe a better rate per mile.
JEAN-JACQUES BThe agent was friendly. There was one basic question that I thought she should be able to answer and wasn't: how many km are considered local for the $19,95 rate?
Patrick BLa camion n'était pas étanche à la pluie. Le 1/3 de notre divan a été mouillée, des boîtes situées au centre et à l'arrière du camion ont été endommagées, de même que certains de nos effets personnels qui étaient dedans. Le 2/3 des couvertures fournies par uHaul ont été mouillées.
Sylvie TSee you next time!
Vladimir ZTHE 34 YEARS I HAVE WORKED FOR MIDLAND TRANSPORT I HAVE NEVER PAID 620,92 FOR 4 DAY RENTAL
John MIts been great
bobby rThe hold down straps on the auto carrier were worn and frayed the ratchets were rusty and not working very well it took 2,5 hours tovoff load my vehicle when I arrived at my destination. The truck jh2424j leaked during a rain storm and damaged 3 pieces of furniture other than those 2 issues I had a wonderful uneventful trip from NB to BC
Clifford DAlways fabulous service here!
STEVE wI was quoted and paid for a 6 day rental and then was charged additional days rental. Not happy.
Jay HCustomer service was excellent and friendly, quick and efficient. The vehicle is as one of the nicest and least stinky U-Hauls have ever been in.
Chantal GAmazing location they were great help , and very accommodating , they got me all set for my move .
Sonya OThe employee was new and couldn't help me so had to wait for someone else to come! I had filled out a reservation online complete w credit card payment ! In the computer it showed I had a reservation but I had to give all the information and credit card payment over again as it doesn't show up . This was not the fault of the employee but how the program is set up by UHaul. The dolly worked great its just the process of making a reservation is frustrating and time consuming to do it twice.
Brad SNa
Perley PThe lady at the front desk was very pleasant and very helpful. Made sure the truck was warm for me and that we had everything we needed. However, the truck itself was in need of repair. I believe a bearing on the driveshaft is broken/loose and it caused the truck to vibrate and make a lot of noise. This prevented me from going on the highway due to safety concerns and had to go a longer way around which caused me to drive more miles and ultimately have a higher cost.
Matthew Bvery good customer service
marc gU-Haul!!!…Put a damn Jack on these big trailers!!!…
Ronald BAll good
Denis FEverything was great. Great people to deal with and very efficient. Merci.
laura pStaff unable to find me in the system when I returned the vehicle an entire day early. I picked up the truck at 8:30am-ish in Shediac on 15Sep and returned it around 7:30pm the same day at this Big River location .The employee took the mileage, inspected the truck and this information was left for the boss to enter the return in the computer the next day. By the time it was completed, it was well into the next day, therefore charging me for 2 days vs 1. I was expecting to receive a refund for the unused day, but apparently that won't happen now. If you read this comment Uhaul , perhaps you would could do the right thing and reimburse me for the unused day. Merci.
NOrma DAnd very very nice lady professional
Jude LThey overcharged me
Rosmarie LLove the note on the dash that if the box was not cleaned there would be a $25 charge to have it cleaned. However the cab was full of dog hair, windshield and side windows were very dirty with finger prints and big matter. More concentration should be paid attention to keep the cab clean as well.This is the number 1 reason I would not recommend U-Haul. 0,69 cents is a little outrages for the mileage and too have a dirty vehicle.
joey wPlease have tje equipment ready for rental. Appliance dolly was missing
Jean-Paul LHi used it for 26 miles and put 43 dollars of gas in it and the low brake flow it the blight was on had it about 4 hrs and and it coast me 114, dollars
Harby Sevrything was super !!!
rejean gGreat service!
Richard GNot much person was very nice n pleasant with info so was great
Deborah MAll good
donald gGreat service. Friendly staff. Very accommodating.
Richard GWhen they say a price they should maintain the price they told me it was 59 cents a km but they charge me 1,43$ a km
line jBack of truck smelled like a barn, and the appliance dolly I booked was not available
Ryan SThese people deserve it all.
lucas mTrailer and accessories were in working order and ready to go. Rental clerk was courteous and knowledgeable. Excellent service.
Luc BEverything was fine for the pickup, use and drop off.
Paul BI was renting from a closer location which would have reduced my bill but you sent me to a location farther away. You should have reduced my bill because you changed the location
Doug GThank you for being thorough and honoring our reservation. The customer service was great
CLAUDE FThe woman working was very nice
Jasmine DVery helpful and friendly
Mark TJust after some bad weather, but the trailor was frozen . Not teally ready for pick up. Small issue, np really.
norman bEverything was good. Associats were ready to help if needed. Will be doing business with them again in the future. Merci.
Daniel Bthe location of my rental was excellent, however, my uhaul experience was not. I had rented a 15' truck 3 weeks prior to my moviing date. I received a call later that day claiming that the 15' was not available, but they could promise a 10'. I was fine with that. I then received a call 2 days prior to the move to inform me that it was no longer available and only a pick up truck was available. I was not able to complete my move with the pick up as it is much smaller, and had to make extra trips which ended up costing more in mileage. I feel like this is unacceptable!! Your web site claims that reservations are guatanteed, which is clearly false advertisement!!!
Julie RThe only thing would be to check the sound system on the truck we had. Every time we started the engine, the radio would turn on very loud no matter what volume we previously had.
MICHELLE B