Excellent Customer Service!!! Quick & Very Knowledgeable!!Friendly!!
EVA G
Customer Reviews for Gonzalez Farm & Ranch Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent customer Service!!Friendly!! Knowledgeable!!Excellent Location!!!
EVA GExcellent customer Service!! Friendly!! Knowledgeable!! Excellent Location!!!
EVA GExcellent Customer Service!!! Quick & Very Knowledgeable!! Friendly!!
EVA GExcellent Customer Service!! Trailer was clean & ready to Go!! Friendly & Courteous Staff!!
EVA GRented the auto transport and it worked flawlessly! The folks at this store were extremely friendly and helpful! Thank You Eva!
RUDY MGreat Customer Service! Friendly Staff & very Knowledgeable
EVA GExcellent Customer Service!!! Service was Quick !!! Very Friendly & Knowledgeable!!!
EVA GUpdate technology
Iris SGreat Location!! Excellent Customer Service!!
Eva GMrs. Gonzalez was very nice and professional. She always helps me out. The trailer I rented was clean and in good condition.
CRISTOBAL GFriendly Personal!! Excellent Service!! Quick Service!!
Eva GExcellent Service Quick Service Friendly & Knowledgeable!!!!
Eva GExcellent service à la clientèle
Eva GExcellent Customer Service!! Very Professional Very Friendly & Courteous
Eva GEverything went well when we reserved the u-haul. Would reserved again for next year's vacation.
MiReina GExcellent!!!!
Eva GEverything was great, the service , the equipment, also Thank you’ll very much.
FELIX PWe had a great experience, the staff here are really nice and helpful. Very professional and walked us through the process since it was our first time using one.
Kenneth TThere was an issue with finalizing my contract and my reservation got canceled after I picked up the truck. I got a call from uhaul stating essentially the truck was considered stolen but she was able to fix it for me. Idk if it was because of that that the movers ended showing up 4hrs later than intended and my movers at the city I was moving to needed to be rescheduled.
Catherine LGreat and friendly service. Thank you
Jesus DArrived 10 minutes before pickup time at 10 am The owner arrived late concern more about her husband. Took almost one hour trying to bring up my reservations in system. I had my information on my cell phone which I showed her. My loaders were at my house by 10 am. NO, I wouldn't recommend it to anyone. Bad experience at this location overall.
Maria MVERY NICE AND POLITE WORKERS. MRS. GONZALEZ WAS VEY HELPFUL.
CRISTOBAL GWe can no problem delivering the uhaul , spacious area to park the trailer!!
Ernesto GThe staff here was attentive to the rental process and ensured the equipment was in working order. The yard is small and their selection is limited, but it was the only location near me that had the trailer I needed.
Thayne JVery nice lady took care of me
Robert SHello. I had a much better experience than last time; however I believe there is still a problem with the U-Haul reservations software system. I had imputed my vehicle information, tow rating, ball hitch, and hitch capacity information, and Ms. Gonzales still had to input it again. NOTE: I recommend that UHaul update their software, so the customer, and the rental store don't have to do it twice. This wastes a lot of time on both parties if you are under a tight schedule. So my beef is with the Uhaul software people and not the Gonzales Feed Store - Uhaul business. I get very frustrated with this because, I take the time to update my Uhaul profile with the vehicle information, and during the online reservation process, but some how it still doesn't seem to work when you pick up the trailer. This is a bad mark on the U-Haul software reservation system. I've been using Uhaul for years, and the online makes it easier, but I think you all can do better. At the pick up point, all the trailer lights worked and their helper, Luis is a super star. He is fast, courteous, a hard worker, and swept all the leaves out of the trailer. Mr. Gonzales, the owner, also came out to greet me and see how things were going. This is really good customer support and I appreciate their attention to detail. Merci.
GERARDO MMy experience at the pick up location was not good. When I made my reservation weeks ago online, I had loaded my driver's license pictures, and credit card information in the U-Haul system. The Gonzales Feed store computer system wasn't cooperating with my transaction, and she had to re-input my driver license information, and my credit card information, again. It seem very cumbersome and lengthy process. The first trailer they hooked up to my truck, the license plate holder bulb was inoperable. The second trailer, one of the red side marker lights didn't work. The U-haul needs to improve on the maintenance on their trailers, especially with light bulbs.
Gerardo MSuper helpful and very friendly
Stacy MMrs. Gonzalez was very professional and knowledgeable. She greeted me and treated me with respect. She was also very friendly and always had a smile on her face. She made renting very easy and was very helpful. Thanks!!
CRISTOBAL GHad a small issue with the return, receiving agent not confident about fuel level on return, had to double check customer.
Greg GAwesome hometown people
orlando mHad reserved my trailer for freer Tx thAn got switched to st Diego 30 miles away
Jorge FNo improvement needed...excellent service
esperanza mMy rating isn't based on this interaction but, past interactions with this business. I dropped the trailer off before business hours.
Bernie GOK. Employee needed help with the U-Haul computer program to get the trailer logged in.
Gary JBe clean for customers
NORMA PPave your lot.
Raquel GExcellent visit. They helped me locate truck needed at closest location and made the reservation for us.
Eric MEveryone was courteous and helpful. Continue with same.
BERT SVery nice people - good customer service. Facility could use some work.
Pete CThe lady that assisted me when I arrived at Gonzalez Farm and Ranch Supply was very friendly and helpful when I went to pick up my 14 foot unit that I reserved on line the previous day. Plus, the young man that brought my truck around to front was also nice and helpful. He was very attentive and assisted with the walk around the unit pointing out previous dings on unit and answered my questions and double checked the fluid levels in front of me when I brought that up. It kind of reminded me of the service stations from years past! Good Job!
RAFAEL GIt was just dirty.
FRANK APerson explained to me what the person at pick up point failed to explained to me in the first place.
BENJAMIN MThe lady assisting me (Eva) was super friendly, courteous, and helpful. Although it was very cold and raining, she took her time in checking the truck along with me for any dents, dings. I most certainly would use this location's service.
ENDELIA Cthey were veryslow and didnt know u haul policy concerning the return of unused uhaul purchased boxes. i returned 10 boxes for free i guess. i was told at the uhaul in san antonio i would receive a refund when i turned the uhaul truck in at san diego.
jerry hService was great & VERY FRIENDLY STAFF.
ERICA HThe staff was very knowledgeable. The only negative is that his computer was running slow.
RICHARD R