The ram van was awsome . 1200 miles in 34 hours .very comfortable. Never missed a beat.
MARK S
Customer Reviews for Grand Rental Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The sign out sign on the drop box was very confusing.
DANIEL LEveryone was vey nice! They made this experience so easy, I will definitely use them again in future needs
QUANDA MNice service
ALEX MThis is the only place I would ever rent UHaul from. They are friendly, efficient and speak English and understand the process. (no offense to others that don't) I've rented from them several times, and it's always been easy. Merci.
DEBRA KI dropped it off after hours. I just drop the key in the box. Did not go inside or speak to anyone.
Mae WThis business will get 100 % of my rental service in the future!! The equipment is well kept, the personnel are friendly and easy to work with!! 1 000 % recommended!!
SHERI DThis is the only place that I will ever rent from. Kind and knowledgeable staff. Equipment always top notch! Thank you for helping me move!
AARON POver the years, I've occasionally rented a U-Haul truck from Grand Rental Station. It has been a good experience every time.
John CThe front counter people were very professional and nice. I will definitely go out of my way to come here. Great atmosphere and service!!
JACQUELINE DThe whole process was well executed. Everything was explained and questions answered.
Steven Mgreat co-workers, clea nwork environment
DOUGLAS Penjoyable experience, pleasant co-workers
DOUGLAS PThe first reservation location the truck had maintenance issues as the parking break was stuck and would not release. The reservation was changed to General Station which was excellent. It costed me a 1/2 hour in time but I did get a working and clean truck.
WILLIAM MVan was a little dirty with dried dirt it looked like but no biggie, it’s a moving van.
Emily FWhen I need to rent a Uhaul, THIS is the location I always go to. Why? They are friendly, helpful, clean, and kind. I do recommend this location to all my family and friends.
MINDI WHard to find. I had to go to another location to drop truck off. I had to drive around
KATHLEEN WWe did the drop off via the app. We did not interact with any personnel.
Mark VThe location is not at fault here I don't think. I made my reservation online, and then arrived at the location to pickup. I used the UHaul app to complete the process. The app was horrible, and I think it actually directed me to the wrong vehicle. There were two vans at the location, one had snow cleared from the vehicle and surrounding area, the other did not. The app assigned the snow covered vehicle to me. I had to climb on the tire to reach the windshield to get all the snow off. When I got in the vehicle and started it, there was very little fuel, and the two rear tires were under inflated. It was a Sunday, so the shop was closed and no gas station air compressor has the capacity to put 80psi in a tire. Your app sucks. All the pictures needed, the interface of it was bad, the overall user experience was bad. I'm really uneasy about you now having pictures of my driver's license. Took way longer and was way more frustrating to get the equipment via the app. Won't rent from UHaul again.
Jeff LGreat customer service!!
CHRISTA AYour business was close by, staff was friendly and truck was ready and brought to front door getting harm up.
SANTIAGO FThe price quoted was the price I paid. Plus the staff at a Grand Rental Station were great
TERRENCE FThe location I used was Very polite and professional, will return for any future business!
RYAN RSuper easy transaction, app walked you through everything. Very convenient would recommend to anyone needing a quick and easy haul
Brooke WMaking sure the vehicle is clean. Outside was very muddy along with the inside. Gentleman did come out to clean the interior. Remtalvprcess was smooth
WAYNE PVery friendly great job they did all the way around!
JOSHUA MStaff was very kind and helpful.
ZACHARY DI DID NOT appreciate being charged for fuel when I returned the Uhaul with more fuel than it had at pick up. I went back to the location with video proof and they quickly and nicely refunded me back the money. 2 things: 1. Somebody made the mistake because they simply can't read a gas gauge. 2. Would they have refunded me back the money if I wouldn't have taken video proof before and after? Probably not! Thankfully I used to work for Uhaul and knew to cover my own ass.
Cory HThe service was good, better than I expected. The employees was very courteous to my needs and very informative to how the product worked and what I should do if something happend to the merchandise. I was very happy with how every thing went.
KENDOA SThis is the first time I'v ever rented a U-Haul and the process couldn't have been any more pleasant. The staff were so friendly and helpful and the equipment very clean and well maintained.
GLENNA MTruck only had 25 miles when I picked it up worth of gas I left 88 miles of gas and truck and was still bill for it so basically I left more gas than they had in the truck and apparently I was overcharged because I went 8 miles over the standard limit which I did not know because I was going from town to town these are things you all needs to discuss with customers before they sign will leave with the equipment
ARIELL MVery friendly and helpful staff.
GARY DThe drop off process when the store was closed should have been easy but it took forever. Taking pictures didn't work. Kept getting kicked out of the process. Wasn't sure it went through either.
Jennifer GSee above.
Lori BGreat staff, used the app, quick, simple, cost effective
Jeremy BI am disappointed that I was charged for extra mileage when the truck's windshield wiper broke and I had to divert/change my route to get around the hurricane weather system. I had let customer service know and was still charged.
Eric SActually only charge them for what was in the van. I expressly listed what was missing from my order, and was still charged for it.
Rebbecca SI called at 5:10pm Friday night looking for a 26ft uhaul in Oshkosh, or from Oshkosh to Milwaukee. . Luckily I spoke with Tarren who was spectacular! They helped me secure a truck in Appleton so we could move our daughter from Milwaukee to Sparta. Thanks to Tarren the move went very well. Tarren you saved the day for us and we are extremely grateful to you for all your expertise. Gold star for you!!!! The Appleton location for pick up was great as well. Excellent customer service.
annette rGreat customer service and quick checkout process.
Nancy CExtremely helpful in answering all of my questions. I was planning on renting a budget truck, but these guys made it easy to switch.
Bradley NThis was the first time I rented a UHaul vehicle. I didn't know the place would be closed when I returned in the early afternoon (this was a Saturday and not my home city) and it took me a while to figure out how to "zip up" the transaction - had to stand in the rain and read all the directions on the key return box. Sure wish they would have told me some of that before I left. I TOLD them I'd never rented before.
Judith DKeep up the good work... the rental process from start to finish was very smooth and efficient.
Kenneth KGreat service, very helpful
Jimmie SWonderful customer service
peter fNothing very friendly nothing too change
Denis T- could have better hours...realized I had a mechanical error with my gas tank on my vehicle after a half hour but could not exchange it because they closed 5:00 pm already
Bee TFix the app. Absolute trash. Was on call for 45 mins before I got in the truck. Terrible experience
Shawn MThere was no moving equipment which I paid for and the truck had broken glass in it at pick up
Madeline WWe had issues with the truck not starting but finally got it to work, and check out online was a huge pain, but we figured it out. Je
Roilyn CEasy and quick. No issues.
Adam WRien
carl mThe guys at this location are always top notch. Great customer service and never an issue. This is the reason i drive out of my way to rent from this location time and time again......
Jeffery RI will never use your app or online service again. My reservation changed locations twice on me. The online check in and app check in didn't work, I was hung up on after calling uhaul for help, was put on hold for 20 minutes before talking to someone who didn't have any of the right information for the reservation and was never able to help me. Finally a worker who happened to be at the location on his day off offered to assist me on his time off (the only highlight for the day). I lost over an hour of rental time trying to just pick up the truck and was never offered it back and was then late for my pick up and delivery which affected the rest of the day.
Jennifer S