I recommend correct information be given when picking up items. I was instructed that my contract was for a week and any day after wouldn't be an issue and I'd pay the daily amount. This was partially true, I payed the daily amount but was treated with a text saying the trailer was going to be reported stolen since I went over the contract date. These details are kinda important to know when picking up an expecting to go over the week by two days.
STEVEN G
Customer Reviews for Handi House of Fayetteville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Friendly and helpful. I was kindly informed days ahead of an unavailable item.
WAYNE SSystem was down day before. Had to come back next day. Uhaul truck was very dirty inside cab and back
HOWARD GNothing. Lot was easy to access and space was available for dropping the trailer without issue.
MARK HI missed the office upon arrival. Perhaps a pointer and sign would be helpful.
ROBERT MPersonnel amical
James DI am very happy
WILTHO SI was charged for two days when I only used the UHaul for 5 hrs and 2mins
CHARLES WI got charged for equipment I didn’t receive
Zach HExcellent service à la clientèle
ANNA RLocation was good. No issues. Truck was in the back of the parking lot so had to walk back and forth a few times to complete the pick up. Self service seemed convenient for pick up and drop off. However it was a lot to have to do especially when you're trying to quickly get the equipment and get moving. It took 15-20 minutes each time and that was not what I expected during the self service process.
Selina RVery friendly and capable staff. Vehicle was clean and in great condition. Will definitely do business with this business again.
NEIL FWould be nice if customer service included speaking to adults as such, not like a child or being condescending. Most of us have rented a truck or car before. If that's not the job you want, look for another one.
Renee Creally quick & easy experience! will be returning in the future for any other uhaul needs
TORI BHave someone for us to park. I ended up backing truck in front of the others because that was the only space available
DIONDRIS BShe was very personable and professional! We just moved here from Knoxville, Tennessee and it was refreshing to have someone who welcomed me to Fayetteville and was willing to go over and beyond to help me with our move. I definitely recommend this location for anyone needing help n their move and there was no reason for improvement she made the experience of renting the truck and returning it effortless. Plus on a Saturday her location was the only ones open near me!! Thank you, J.T.
JAN TLocation was closed when I arrived after hours.
STACY CThis location was kind, helpful, and thorough. Je les recommande fortement.
JONATHAN AA little difficult to get into but an easy vehicle return
EDWARD HNever dealt with a person, noone was there....
JAMES RThe dollie was not working Sasha was very helpful and attentive
JUAN SHandi House is OVERPRICED on their car haulers. They have a we SUPPORT OUR TROOPS sign in the window, but doesn't offer a military discount. Go figure.. I want frequent this establishment anymore. PRICE GOUGING AT IT'S BEST.
DARRELL BI asked for a dolly and never received one. The check tire light was on the whole time. I was not able to move my appliances so I basically just wasted 50 bucks and my day off. I am very upset. I will never use the self service option again as there was no help whatsoever when I called. This part is not on the actual location but when I called the 1800 number the man kept telling me there is nothing I can do I am in wilmington. Then told me that me and my disabled veteran father should just lift the stuff ourselves. This experience totally ruined my move and I need to be out of my apartment by the 30th. This was so disappointing.
Evangela SAll is good at handy house 🏡
Glenn SWe picked up the truck with a few issues and it was missing the equipment that we requested, however when we returned the truck both customer service on the phone and the lady at the front desk were very, very friendly and understanding and did not charge us for the missing equipment. Not the best truck but definitely the best service I've seen.
Thomas PRecommendation: Have full tanks of gas in vehicles when picked up. When I picked up the truck it had 7/8ths tanks of gas. UHAUL has left it up to the renter to make sure that the gas is filled to the same level when rented. As a business model this is showing to me that UHAUL doesn't want to the responsibility of fueling trucks and pushes more to the renter who is already stressed with a move. Couple things: 1). Now a renter has to figure out how much gas/gal fills a specific truck to the level they need. 2). All rental car places rent cars at full tanks and require them to be filled back to a full tank. Solution: 1). UHAUL always has full fuel tanks in their trucks. 2). If a truck is dropped off and the tank is not full. ***UHAUL takes truck and fills it at an increased per gal rate (add this in the contract you sign). Bottom line: UHAUL or the rental branch could actually capitalize on this on many levels. 1). This would show an additional level of customer service 2). UHAUL or rental branch would make a few dollars more for an increased fuel cost if left under half a tank.
Rob WGreat Customer Service and well maintained equipment (Auto Transporter, 4 wheel)
Michael GEverything was fine thank you
Rollin CExcellent customer service
Matrece DEverything was excellent!!!
Andrew RI was charged for three days when rented the trailer Saturday morning 9am and I returned the trailer Sunday morning 9am back to the lot for a total of 24 hours per rental agreement. The lot was closed and there was no one to contact at the time.
Preston Dquick easy rental process needs no real changes
Michael FEmployees arrived late and they didn't have all the equipment we asked for. But the employees were otherwise kind and helpful.
Kalie JContinue to provide excellent service.
Norman SWhen loading my car the guy had me load my car on a gravel decline, and scraped the bottom can needs fixing. He said german cars are known for that. If they would have given me a good traveler trailer that would not have happened also being on a decline doesn't help.
mostafa sIndoor customer service was awesome so much a sweet lady and standby parking was so helpful since I had no one to drive my car. Plenty of trucks available as well
Jamil SWas charged for 4 hours only had it 2 hours
Teresa BI think a unlimited mileage package should be available
Jarrod BGood simple and straightforward service. Nothing I can genuinely complain about.
Stanley PThe lady was pleasant, and all went smoothly. The only problem was the lights not working left signal and 4 clearance lights on the rear. The door was jamed in the down position needed extra help to open. Ran the trailer anyway, all should be working uhaul needs a maintenance plane.
Bruce VQuick, helpful and met my needs for a reasonable price.
Maritza KI filled the tank to full. No one came out to verify. They charged me $53 because they said the tank was only 5/8 full, which is bullshit. They ripped me off.
William PNot specific to the location , but the rental experience was not a good one. My reservation got swapped to a different location than I'd chosen because they didn't have the van, and I was notified by text and voicemail. I get to the new location (inconvenient to my travel) and they don't have the equipment either. There they called another location and sent me there. Already frustrated, it didn't help that my online check in was null now that I was at a different location. So I had to do ID and everything again. At this point the mediocre customer service at both locations was not the worst part, I was irritated by the experience overall but I still needed the equipment so I proceeded and returned earlier than expected. Next time I'd rather change my equipment size and stay at the location chosen.
Tamra MAll great
Lisa KNeeds a front end alignment
Wesley WWe arrived to drop of the trailer. I was told that I had to have someone with me physically lift the trailer with their hands to disconnect it from my truck because Uhaul did not have the machine to do so. Or drive all the way to another location. Pam was not helpful at all. She was only one there. So there wasn't really anything she could do I guess. It was up to me and my party to get the trailer detached. I also had to call back over 4 hours later to make sure they logged my drop off because I was not able to recieve conformation at the time of my drop off. When I called back my trailer had not been checked in and I was told that it was forgotten about and to call back in about an hour to check. Terrible experience after driving 16 hours on the road with a Uhaul trailer. All I wanted to do was drop my trailer off. But I had to do manual labor and sweat in my cute clothes. It's too hot outside for me and my party to be doing a job that I paid almost $1000 for someone else to do.
DELILIATTMAE DThe pick-up, (equipment condition), in PA cause me to leave negative comments concerning this rental. I am currently awaiting feedback from the company that address my concerns. Merci.
Garry MGreat service!
Margie WThey were excellent and made the turned-in of the trailer very smooth. Thanks to them.
Robert REverything good
Glenn SNever go back to this uhaul on skibo. You will be charged for things you wad not charged for in the beginning. They will not take responsibility for them being wrong. Don't deal with crooks. Took my money out of my bank account without talking to me. Will tell everyone I know not to use this company on skibo. Never had a problem with U haul until I came to tj8s location
ophelia gEverything
Stanley HWhen picking up the uhaul, I accidentally clicked back before I found the truck and the key and there was no way to go back to find the information. I had to call uhaul to ask for help since there was no way to look at the information and the app assumed I had successfully picked up my truck. I would suggest adding a button that says I have picked up my truck successfully or something like that so the information doesn't disappear if you accidentally click something else. Other than that it went very smoothly.
Sulzy MGreat service
wesley wPrice was reasonable and friendly customer service. I felt welcome
Jennifer SThe worker didn't tell me about all of the charges. She said it would cost $80 but they charged me $101
Anthony FTrailer was a bit of an ugly duckling, but fully functional. Pulled easily, even through mountains. Moved our daughter from North Carolina to Michigan.
William C