Give the personnel more freedom to make decisions
JUDY S
Customer Reviews for Hidden Valley Reptile And Pets
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Try to give them the same reservations they had set up in the first place
MICHAEL RGood Customer survey
JESSIE MCar dolly had a blow out and was damaged. Delated 3 hours Still waiting for meal reimbursement
WILLIAM WThe people there had no idea what they were doing. Made me call uhaul because they said I had something rented for more than 150 days. Turns out they said it was the trailer itself that hadn't been rented in 150 days. The reptile store smelled so bad it was hard to breath. They kept swiping my credit card because the couldn't figure out how to charge me. They didn't know the ball hitch size requirement when I asked them. And finally when they got the trailer hooked up they just walked away from me. Didn't do a walk around for damage or safety check. Didn't even get a change to tell them about some minor damage I seen.
RYAN BA+ in Customer Service, A+ for great communication! Chris is a superstar in your organization!!!
GEORGE BThe staff at this location are super stars! Excellent service, polite and customer service oriented. I would recommend them without reserve.
GEORGE BEverything was great on time and great service
FRANCISCO M