Le client n'a pas laissé de commentaire.
Kamry P
Customer Reviews for Horizon Automotive Group LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Customer service was excellent
CYNTHIA MWhen we got there to pick up truck the 15 foot truck we needed was not available so we had to use a 20ft truck. We reserved a one way rental. We were forced to return to same location which then resulted in $52 additional on total rental because of extra miles to return truck. This was a huge inconvenience as the move location was in Dunwoody GA and truck was picked up near downtown Fairburn, GA. The flooring of the truck was dangerously slippy. Thankfully there were cloths on truck we could put on floor of truck so we would not slip and fall. The truck was just below 1/4 tank of gas, almost on EMPTY. The gentleman that helped with the rental was very nice and helpful and none of this was his fault, but still all of this made for a very poor rental experience. We will not rent from this location again nor recommend this location.
CHERYL AMy Experience Was Great
Robert SIt’s perfect
ANGELO Agreat location and so friendly
CHARLINE SMerci
DANIELLE CVery good customer service, The truck was a newer model U-Haul. Very clean. They also have all size trucks.
KIM HYour great
TAYLOR BGreat exeperience. A little tight to park and exit though.
Kelvin DVery great customer service
CALVIN TI appreciate your business although I had a little difficulty getting the key but it's ok.
Kadima MEverything went smoothly the process was easy got in and got out
Chandra MS.O.
JAMES BThe individual that helped me on this occasion was more than courteous and nice patient and understanding of the situation. He was kind to me, took his time and explained everything I give him a 20 rating. Merci.
ANITA MToo many locations within 1 mile stretch of hiway(4) ! All are sketchy!
CHRISTOPHER SI was over chared
JACQUELINE EEverything went well at this location. The process of smooth without any problems. The staff were polite and courteous. Very helpful.
EURAVINE MThe U haul rental was a great experience pick up was prompt.
KEVIN TThere's always a room for improvement in terms of ongoing training As far as we are concerned, this location is perfect
ADEMOLA OWe had a great experience
ARCADRIENNE JYou can't improve Excellent customer Service. Thank you for being consistent. Dr. Hamilton
Carrie HThe lights on truck didn't work (back) front lights were dem! Otherwise everything else was good
JENNIFER MRien
BREANNA RLonger trailers capable of towing larger vehicles
GEORGE MEverything was great!
ANTHONY YMaintain consistency in excellent customer service
TERRANCE BExcellent service... Truck was clean it was quick and easy to pick up and drop off.. The king at the desk was very polite and helpful .. Thanks for making that partbof my move easy
YAKEYTA WNo one was there. He was speaking to me over a camera and told me just to put the key in the box.
Robin BRien
SEAN WFriendly, Knowledgeable staff. Great Location!!
BARRY BNice very helpful and easy renting
KESHIA DClean Service Area!
LILLY SVery friendly and quick service
SHAWNIQUE SVery professional
ASHLEY HCommunication is key, i made a reservation expecting for you guys to hold up on it. There was no communication about what happened, I was forced to go to different locations for my rental and run my card twice.
Andrew LEverything was good 🔥🔥🔥🔥
Timbler YThis father and son team are very consistent. This was my second rental This time was for out of state hauling plus towing my car. I had no issues at all with the Uhaul or with my car being on the tow dolly. If I ever need a Uhaul in Georgia again I will only rent from this black owned company. Highly recommend!!!
SHENETA HVery nice staff
OUSMANE DI PICKED IT UP ABOUT 8:00 P.M. THERE WAS NO WORKING TAILS LIGHTS ON THE RENTAL, I CALLED LESS THAN 2 MINUTES AFTER I PICKED UP THE RENTAL, THEY WOULD NOT SWITCH OUT THE RENTAL & TOLD ME I HAD TO WAIT UNTIL ROADSIDE COME OUT THAT WAS OVER A HOUR. ONCE ROADSIDE FINALLY CAME WE WAITED OVER ANOTHER HOUR FOR HIM TO TRY TO FIGURED OUT WHAT WAS WRONG. HE HAD TOOK THE DASHBOARD APART I AM PISSED OFF. WE WAS TIRED, HUNGRY, NO PLACE TO USED THE BATHROOM BECAUSE WE STUCK ON ROOSEVELT HWY JUST LESS THAN 2 MINUTES FROM WHERE I PICKED UP MY RENTAL FROM. I ASKED THE ROADSIDE YOUNG BLACK SMART MOUTH GUY CAN U JUST EXCHANGE THE RENTAL OUT BECAUSE WE BEEN OUT HERE WAITING OVER 3 HOURS MY 80 YEAR OLD MOTHER WHOM IS ON DIALYSIS & TOTALLY DISABLED WAS FEELING SICK, ROADSIDE TOLD ME IF YALL CAN WAIT THAN YALL TAKE THE TRUCK & LEAVE BECAUSE I DON'T LIKE TO BE RUSHED WITH A ATTITUDE. I REPLIED HELL I DON'T LIKE THE IDEAL I RENTED A TRUCK THAT I GOT TO WAIT ON TO GET FIXED EITHER THIS IS NOT WHAT I PAID FOR. I ASK HIM WHERE IS THE KEY. I TOOK IT RIGHT BACK WHERE I GOT IT FROM WITH THE DASHBOARD STILL APART & PARKED IT. NOW IT WAS ABOUT 11:00 P.M. WE NEVER HAD THE CHANCE TO USED THE RENTAL. THAN ROADSIDE TEXT ME ABOUT 11:30 SAYING THE TRUCK WAS FIXED. WE WAS HEADING BACK OUT OF TOWN THAN THAT WAS TIME WASTED.
Janice DEverything was okay. This was our first time using this location. The representative was professional and helpful
ADEMOLA OThe customer service I received from the gentleman at this location was top notch from start to finish.
RONNIE AGive Military Veterans Discount
ELCEE BAs a loyal Penske customer, I wanted to give U-haul a chance for my move because the pickup location was slightly more convenient than Penske. I arrived at the location to pick up my U-haul truck and started the pickup process through the phone application. The application got to the point where it wanted me to take a picture of the license plate and then the app failed to continue because it wanted my phone to switch to landscape mode which was not working through the app (I have an android and I suspect this probably worked on an iphone). I had to call U-haul to complete the rest of the process. I received the truck with ⅛ of a tank of fuel. With Penske I always receive my rental vehicles topped off in fuel. I understand U-hauls policy does not require that the vehicle be rented with full fuel but at the moment I was not expecting this. The truck smelled strongly of cigarettes and I had to spend extra time trying to find the owner of the vehicle that was blocking my rental truck in. The truck itself worked well for what I needed but it definitely was not well maintained. I put just shy of $100 worth of fuel in the truck and returned it with ¾. I called U-haul to see if I could be credited for the extra fuel which I was told I could be once I sent in my final photos to show proof of this. After I completed my rental return customer service said they don't know why I was told that and said they could not approve to credit me any money back or give me credit towards a future rental. Everyone I spoke to on the phone was nice/respectful but it seems like they do not understand their own policies well as I was told conflicting information. After this experience, I will be sticking with Penske for all my future rentals.
Alyssa KExcellent service!
SAMANTHA WLower cost of services.
Vincent MThis location is very convenient. Quick parking. Staff was friendly and helpful. In and out quickly. Easy drop off. Thank you Solomon!!!
BARRY BAwesome Servive.
ANTHONY YMy appointment was at 6am. They didn't have me a truck until 11am. Huge I convenience!
ROXANN AI had a hard time finding the location and there wasn't a place to park the truck.
Taryn YI returned the truck in good order but I was asked to pay $80+ to return the truck and clear my balance due. That is not correct. I paid for the 3 day rental in advance each day.. I also do not use all the prepaid miles. So, I'm nit sire why I was asked to pay more and I was actually expecting a refund since I did not use all the mileage.
Koy BI only said no to personnel being helpful because I did an after hours drop off.
Mariah DBarry was awesome!!
WILLIAM FAwesome service!!!
CHRISTOPHER OClean up the lot was worried about getting flat tires
Richard A