Ken Hultz is the best customer agent and owner of his business. I would refer and reccomend him and business to everyone...
Ruth J
Customer Reviews for Hultz Rentals & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Not the most knowledgeable sales agent
Gregory SI have zero complaints. Excellent experience
Jennifer BThey made an error when trying to bill me they gave me the keys to the U-Haul I left, and then they called the police on me, saying I stole the U-Haul when their system didn’t work and took my money I had to come all the way back and repay it again with the police I am so offended, and I feel discriminated against.
STEPHANIE CThe gentleman who rented me the truck was so nice, fast, explained everything, and the truck was clean, in great condition, easy to drive. Very happy.
Therese Hthe only uhaul location I go to. I recommended this location to 2 friends yesterday
NEAL BI can't think of anything. Ken was great
neal bThe truck broke down 10 min after leaving my door which caused a delay in service. The extra 3 hours costing 200/hr (600) more I feel the U-Haul company should cover the extra cost.
Linda WThe app is not user friendly and to be honest is extremely frustrating and poorly done. The location also did not supply the one dozen moving blankets and I was still charged full price at checkout even though after the hassle of calling a call center during my after hours pick up and being assured that I would be refunded. Then my wife went to a different rental location the following day and was only able to get half the blankets that we needed. And this was only done after a long and painful process and the employee having to call Uhaul yet again. So to be short- for the next customer's satisfaction you should actually deliver what was promised at the price promised.
Shawn SImprove and update drop off locations. Uhaul customer service gave me location that was 100 percent self service. I'll be 60 years old next month and had a difficult time unhooking the trailer. Uhaul customer service representative told me it was open and had people there to Un hook my trailer . Nobody got it right. Had to wrestle the heck out of the hitch to get trailer off. Poor information nearly led to my sciatic nerve problem returning. Terrible information technology for uhaul. .
ROBERT MThe truck was dirty and sticky inside the cab. We also ordered a dolly to help us move boxes, which was not supplied to us nor was a refund given. I was also charged an extra $212 for undisclosed reasons other than 2 gallons of gas. Terrible experience overall. Bad enough that I will never rent another UHaul again.
Caroline SThe owner was great to deal with and made things simple and streamlined! Je les recommande fortement.
Justin WRenting experience was good by all associates
Glen BUncle Kenny was great. We first had our rental secured through Haxell, 12th & State, Quincy. They deserve an 'F'. I had the rental secured from 12:30p to 12:30a, Friday, June 21st. I get to the location at 12:40p and the guy wasn't there. He didn't show up until 1:20ish. He gets off his motorcycle and looks at me and says "You're here for the U-Haul rental" so this moron knew we were coming and didn't have the courtesy to be there. GAH! Very frustrating. They deserve an 'F' and will never get my business again.
Dan RWe didn’t see any personnel when dropping off the truck in Quincy.. But everything worked great on the trip from Chicago to Quincy
Lisa KTire and axle fell off after 500 miles. Roadside ass. Picked up bad trailer at 10 pm but didn't bring new trailer until noon the next day
roy dGot charged $45 for a safe move without being asked, but they did refund it.
Lisa DMr. Hultz put in extra effort to ensure we had everything for our rental. Would recommend.
Bruce tKenny Hultz arraigned the rental for me. I have known him for years through business and have found him to be extremely mechanical and very pleasant to deal with. I have also known him and worked with him as fellow members of The Optomist Club of Quincy. We now play a card game calf Eucher with a group of about 20 every Wednesday at The Elks Club. He gets along with absolutely everyone and was recently appointed to the Quincy City Council. He is very honest Although HE SAYS he can back a truck, dolly and car combination).
bill aThe gentleman was very kind & helpful Thank you returned it Sat.bye 1:30 in afternoon
tina pThe truck had standing water in it and when I told the guy at Hultz Rentals, he didn't seem to care. He also tried to charge me for insurance without asking, even though I chose no insurance on the website.
Rachel RThe truck leaked a lot of oil on my driveway.
larry dMr. Hultz is a very friendly guy. Easy to get along with.
james sNothing, everything was perfect ! ! !
john fPatient and efficient
Sharon AMuch better than the last place I rented one from!
Marjori PAucun
Michael NGreat job by the manager. He actually had the rental truck started up and warming up for me when I arrived. I am renting another truck this weekend from the same location to complete our family move. Great service indeed.
Thomas PI always make sure Safe Move is not on my order and U-Haul always adds it on without my knowledge nor consent. I always ask it to be removed. It is always a hassle to get it done. This is unethical! I'm tired of it.
Bryan FLower the prices, the seats were great! They huge your body ,truck drove good! little noisy overall pretty nice. Lower prices would really help the customer out.
kraig nKenny was very courteous and pleasant to deal with. The truck handled great and was clean. Would definitely recommend this place and would use them again.
JOHN HMr Hultz was very responsive to phone calls and helpful in getting trailer hooked up!
Susan GMr Hultz returned my calls in timely fashion and was very helpful with the equipment and all our questions. We would definitely use his uhaul service again. Thanks Mr Hultz.
Benjamin MThe gentleman at the rental place was very nice but he had a bunch of issues with accessing my reservation and couldn't get our contract to print. It felt like the process took a long time because he wasn't really sure how to work his computer. As for the equipment, my tire had a blow-out on the highway that was quite scary. But I was really impressed with the roadside assistance.
JANE GThe website kept timing out when we were doing the return so that was frustrating but everything else was great!
Dylan AI had a great experience. The man took time from his personal errands to come help and worked with me when I needed a little extra time.
Stephanie BGive a uhaul trailer in good condition
Jessica MEverything was great their was a small hole in roof of truck it did not leak. I am very pleased with the place I rented the uhaul from.
Robin Mvery easy to locate
Emily LThe location and service was fine no issues there. The vehicle itself had nearly bald tires. Which I discovered after barely going 40 mph and the whole cab was shaking. I highly recommend checking the tires before taking a vehicle. Very unsafe to drive.
Jerod HGet people who actually know wtf they are doing
Robert HMake sure truck is road worthy when custumer picks it up
Kenneth bRoadside assist took almost 5 hours to arrive in 30-35 degree weather, cost me an additional day, truck wouldn't start the next day, second roadside assist, Uhaul charged me for the full amount even though I marked I did not agree with the charges, i have contacted customer care and gotten no response.
Beau VThe app wasn't working properly for the pick up and return…..thankfully the manager was there when I was picking up, but I had to call him when I was dropping off. It all worked out, in the end.
Trisha MContinue as you are.
andrew lGas gauge was just under 1/4 tank when we picked up truck. When we returned the truck is was Above 1/4 tank. Still got charged 2 gallons of gas at $4,5 a gallon. Have a better check of gasoline.
melisa h