Le client n'a pas laissé de commentaire.
SHEILA E
Customer Reviews for Ivey Collision Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Keep doing what y'all are doing!!!!
EVELYN REverything went well
JENNIFER HRien
Janice GCouldn’t have been any better, love them, been friends for a very long time!!❤️🙏🏻
Patricia BAwesome service will be using this location again Thanks
tracy fExcellent customer service. We will be using this location again.
Kelly CGreat and friendly service
Jesse HThe rates are too high with a daily rate and so much per mile. I was charged over $300 between the daily rate and mileage. It's way to expensive. I won't be using u-haul again for quite some time. I can't afford your rates.
Penelope BHave better operating vehicles! The vehicle I received was not working properly and the company would not allow me to switch it out. They insisted on trying to fix the issue.
Sharnelle CCall during off hours, and still got an answer! They were very accommodating and helpful. They took great care of my return.
Anthony VVery good experience
Paul WThis location was awesome! The two people we dealt with were super nice. Will use this location again when needed.
Tricia HVery professional, nice, friendly and great customer service
Carl BVery friendly and helpful.
James HAuto transport trailer that I reserved was not at the facility. I opted to use a tow dolly that was at the location. Uhaul then charged me for both the auto transport trailer & the tow dolly. I have been on hold for over 15 minutes in an attempt to correct this overcharge.
Jeffrey MVery helpful and professional!!
JEFFREY EGreat customer service and polite. This needs to be your uhaul go to location!
JAY CGreat Job !!
RONALD HWould have liked to have had a location to return that was closer
Ellis GWe were thrilled to be able to drop off at this location with the horrible service at the pick up location it was nice to see someone knew what they were doing and showed that they were listening to our concerns. Every single uhaul rep I talked to from the days leading up to pick up day all the way to the night of drop off told me something different and no one let me speak with a manager even after it was requested multiple times! Thank goodness for ending on a good note with Ivey collision center!
TRACEY SVery nice people to work with and knew about the rental equipment.
ROBERT LAll is well
JAMES BExcellent customer service-went above and beyond!
Stevens Wnone
emory kThis store overcharged me and when the error was caught, we were told it was the corporate office's problem, then the corporate office sent me an apology letter and promised to refund the overcharge. Never got the overcharge but did get MORE CHARGES ON MY CREDIT CARD... WOW, WHAT THEIVES! Talked to the corporate office once more and got all kinds of, we'll call you back and take care of the problem, promise... YEAH RIGHT!
Elizabeth GThe customer service was great at this location especially Christy . She promised me the truck would be at their location and it was there for me to pickup on schedule. I will be using them in the future for any moving needs that I have. Thanks again.
Kathy CEverything was great no complants
Nicholas DThe first dolly I rented did not have the locking mechanism on the ramp causing it to release several times on the drive to my home. I called Christy and she asked me to bring it back and swap it for another. It dud throw a two hour hiccup in my day, but they handled it wonderfully.
Connie BThe people went above and beyond to help me with my trailer needs.A real asset to the uhaul family.
Julian HVery professional and polite.
jerry gThe truck has a oil leak somewhere in the engine. Went to put gas in and it was smoking like crazy at the gas station!!
daniel sCustomer service was GREAT! Very helpful locating a facility I needed to pick up furniture in Stockbridge. She was very helpful. Thank you! Consider this Customer very Happy!
Laura WThere is not enough cell service to use the app properly. The box is not set up so there was a padlock on the back of the vehicle. the padlock was very difficult to open and we were given the wrong combination the first time. Location had hours with Uhaul listed as open. Was closed.
Jennifer RThey were great. They even came out and unhooked the trailer for me. P.S. I could understand them. They also spoke fluent English!!!!
Steven RExtremely friendly and helpful.
Pam IExcellent service - just stay the course!
There is no orange drop box that says UHaul so it is not clear if you are putting your keys in the correct place.
Molly MNothing, they are great!
Matthew SDrop off was great. Never could ask for better service at this location.
JOEL SThis was not our place of pick up. When we got to the original place the guy was very rude and said his truck was broke. We had to drive 20 miles away to get our truck and then was charged for a 26' when we reserved at 17'. I've tried to call customer service and was on hold for 25 minutes without anyone answering. Very disappointed and want a refuned for the over charged.
Mike PLeave it alone, it's great
jimmy OGood people.
Pamela MImprove? The lady was very nice, personable, professional and took care of business in a kind and caring manor.
Pamela MNo problems...
Cindi BDolley was not available or straps
LISA BExcellent customer service!! Very helpful. HIGHLY RECOMMENDED!!!
ANGELA CAre truck had a lot of ants in it witch we didn't know tell we were already on the road me and my company were getting bite the hole way durning are move when I dropped the truck off two days early I was told I would get a credit and I told the man that we had ants and was not a good drive he brushed me off and didn't lesson and I fault like I was rushed and no one cared about the ants or us very bad experience
trevor WThe people at this U-haul rental location are the best. They go above and beyond to take care of their customers.
THOMAS WUhaul reservations system has much to desired or said another way is not customer friendly. I made the reservation via the 800 no. I requested a truck in Milledgeville, Ga. I was told that the size truck was not available. Because Uhaul did not have a local truck I had to pay $ 54 at $.99 per mile in mileage fee before I even opened the door to load a toothpick of furniture. Unless this policy is changed I'll never rent a Uhaul truck to accomodate your company's shortcoming of getting me the equipment that I need from your convenient dealer network. It doesn't help the individual to have a dealer in the neighborhood if you want get him the equipment needed. I can look for alternatives. Your contact form, really!! You sure want to be accomodated. Have heard of PDF or esign or other customer friendly products? You get a customer rating of 1. Equipment and dealer rating of 9.
ron hProbably one of the best U-HAUL experiences I have ever had
JAMES MExcellent service
MICHAEL F