Customer Reviews for J Scott Ref & AC LLC
(U-Haul Neighborhood Dealer)

Évaluation :

1

First we reserved a truck in columbia weeks ago. Then found out we had to go 30 minutes away to get it, so very inconvenient. We opened the back and there was a bunch of trash, cardboard, broken glass and a car cover that was huge. We didn't get a chance to inspect because it was pouring rain. And clearly the guy did not look inside either. Got on the road and there was hardly a wiper. Went back to him and all he said was you have to snap it on but the wiper was half gone. Went to auto part store and purchased 2 new wipers for $25,1 have no idea how we will get that back. and they helped us put them on. The guys at wentzville where we dropped it off were fabulous. We get another truck in 2 weeks for our move so we will see if it's another nightmare . Sheryl Riley

Évaluation :

1

I got a notification from U-haul the day before I was to pick up the trailer. That notification sent me to this location which added 37 minutes each way for a total of 1 hr 14 minutes extra driving after driving 6,5 hours to Columbia to pick up the trailer. The trailer had wet grass clippings all over it that had to be cleaned off before loading or risk getting them on the items being loaded.. The equipment I rented with the trailer had to be picked up at a different location which wasted more time. I was told to ask for some compensation for the wasted time and was given $50 credit. What an insult. My time was worth a lot more than $50. Was told well it is our busy season. I reserved the trailer more than a month before it was needed. U-Haul gets a zero rating from me for the lack of customer care and the oh well its corporate attitude. Don't waste your time with them and don't count on them for your move as their word is no good. They do NOT care.

Évaluation :

5

Great experience, this place is far above the rest!

Évaluation :

4

Cab of truck was dirty n had a knife between the middle and passenger seat and has a horrible smell in it. But the gentleman was very nice and accommodating! But I would definitely recommend. Easy check in and drop off process. Thank you so much for your help

Évaluation :

4

I went to the Uhaul rental by Mojos first and about got attacked by a Pit Bull inside the Building. The female grabbed the Pit Bull and slammed the door in my face. The owner was inside Mojo BBQ and I went inside addressed what just happened and the owner was not concerned. I departed and drove across town to J Scott and he made me feel comfortable and saved the day. He had the truck I needed ready to go!! Beware of the Mojos location!

Évaluation :

4

I was compensated for my hometown, Columbia, MO, not having any 10ft trucks on hand. I was giving an extra day and 30 miles for free if I were to pick up a truck in Fulton, MO, 30 miles from Columbia. Upon arrival I was met with a warm welcome and helped through the process of checking the truck out. I do not remember their names, but I want to thank them immensely!

Évaluation :

1

The truck was dirty inside and smelled like dirt. The man was not professional at all and could not type the information right without me correcting him several times. He told us one price when we reserved it, and when we picked it up, it was a higher price. Then his printer didn't work (he said he had fixed it sever times). We had to go to Staples to get the reservation printed and had to get a receipt where we dropped it off. The truck had problems with the shifter , going from park to drive and back. Other than that it drove good.

Évaluation :

5

Friendly people to work with, I was totally satisfied

Évaluation :

5

They were very nice and customer service oriented.

Évaluation :

5

Nothing. Perfect experience.

Évaluation :

2

Accutally have the things I reserved. To have to scramble to rent dollies are a inconvenience the day of.

Évaluation :

2

I never received a receipt for when I turned in the equipment. I had to do it over the Uhaul site and still did not receive an email receipt

Évaluation :

5

Could not have completed my move without uhaul.

Évaluation :

5

Customer service was top notch. Super friendly and helpful on the phone and even better in person. Stayed late just to make sure everything was good. Awesome crew members.

Évaluation :

4

Equipment broke

Évaluation :

3

Check out was quickly done. Very efficiently.

Évaluation :

1

Have staff that knew something about the process. Allowing a 12 year old child taking charge because the adults were out was not appropriate. The whole drop off process was not professional nor pleasant.

Évaluation :

5

Pickup and usage was easy and equipment was in excellent condition.

Évaluation :

5

Jeff Scott was great, accommodating, respectful.

Évaluation :

5

Uhaul computer system was experiencing issues nationwide apparently. That cost valuable time loss to my travel however the staff at this location continued trying time after time until finally your issues were resolved. The staff at this location were great. UHAUL however did not score very high on my rating

Évaluation :

5

At the location staff was amazing and helpful. I enjoy how they made there costumes feel welcome. But u- haul as a hole needs to have a better online experience for costumes and there retainers as well.

Évaluation :

5

Nothing it was perfect. Kind courteous great truck.

Évaluation :

3

One of the strap was fringed and hard to get into the ratchet which was not a fun experience in middle of snow and ice. I did inform the clerk when I returned it

Évaluation :

5

This location is always friendly and extremely helpful. If it wasn't for those redeeming qualities I would not come back due to the pre imposed requirement of a 4 day rental for a trailer with out the option of shortening the time or refunding the customer because of an early drop off of equipment.

Évaluation :

5

Easy to drop off, no issues!

Évaluation :

5

The guy who helped us out was very nice and easy to work with.

Évaluation :

4

Jason was friendly and easy to work with.

Évaluation :

5

J Scott has always been so easy to work with, and they will go out of their way to help someone out. Always my "go to" when I need some rental equipment for moving things.

Évaluation :

2

This location was primarily non-Uhaul services. It was convenient to where we were moving but we only found it through Google.

Évaluation :

4

Appliance and furniture dollies were not available - all else great!

Évaluation :

5

Great Service. Could not ask for a better experience.

Évaluation :

5

Clerk very helpful in getting equipment ready for me to tow.

Évaluation :

5

He thoroughly inspected the trailer with me to make sure that it was clean and in working order. He also pointed out some damage and made a note of it.

Évaluation :

4

My drop-off was on a sunday.. I used uhaul.com/share to begin process of dropping off truck.. it opened up my account and showed my drop off to be the gas station near my origin address.. customer support was very helpful

Évaluation :

3

closed and confusing difficult to park two 26 footers at

Évaluation :

5

There's nothing you can do to improve for the next customer. This UHaul is great.

Évaluation :

5

Great people to work with. Small business will do anything for you. We use them a lot

Évaluation :

5

Scott is the best so fast and very helpful

Évaluation :

2

Uhaul was dirty and not cleaned. I had to clean it out before use. Blankets were thrown in back all over and check in was very unorganized.

Évaluation :

5

No improvements for this location. The service at this location was great. They were able to obtain the trailer I needed as they didn't have one at their site. The trailer I rented was clean and in overall decent shape (small dent in the driver side fender from a previous renter). The personnel there connected the trailer and ensured everything was in working order prior to me leaving. The online experience was terrible as I could not reserve the trailer using their website using either Edge or Chrome. Kept locking up after adding the extra insurance information.

Évaluation :

5

TJ was precise, clear, efficient and effective in taking care of our needs. In and out in no time. The trailer worked perfectly.

Évaluation :

5

Easy access, easy to find, and people at the counter very friendly and helpful.

Évaluation :

4

The staff was very friendly. The only issue I had was that I had reserved a 26foot and they only had a 15 foot. It worked but we had to make multiple trips instead of just one. That I believe was not the fault of the site but the online link, because I had also reserved a trailer for the prior day from Kansas City and they didn't have the one I requested and the ones they did have weren't going to work for what I needed and ended up not being able to bring the girls items from Kansas City to Fulton that weekend.

Évaluation :

5

This location was amazing. They contacted someone higher up in the company to attempt a resolution for our Air conditioner issues.

Évaluation :

5

This was a last minute decision on my part, so it was so handy for me to pick up an auto trailer and return it the same day. Thanks

Évaluation :

5

Make sure all the turn signals work

Évaluation :

5

Jeff was extremely helpful. He went to Jefferson City to pick up a trailer for me when U-Haul corporate tried to divert my rental to Ashland. I did not have time that day to add an hour at each end of my rental. He was friendly and the experience could not have been better. He didn't always answer the phone when I called, but he always got back to me quickly. I highly recommend. I'm renting a truck and dolly from him today. It's a small family business; they deserve some patience and grace.

Évaluation :

1

I dropped my uhaul with them 20 minutes before due time. They charged me over $400 even after the Maris location had already taken money. Bait and Switch and fraud. No one told me I would end up paying almost $500 for an 8 hour rental with less than estimated mileage. I am livid!!!