Very friendly and accommodating
Richard A
Customer Reviews for Jaybird Remarketing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They purposely moved the pickup location 10 miles away from where I originally wanted to pick up from, because it was close to my home. The original site off of Mason Rd in Sumter had 15 foot trucks on the day I needed them--but they forced me to go to a location on the far far side of town. I believe they did this so it would automatically add miles onto the route so they could charge me extra. That's not acceptable
JOSHUA BTruck AC was non-functional, which made the 200+ mile trip very warm. Other than that all equipment and rental personnel were great.
JOHN RGreat person to rent from. Friendly and helpful.
Thomas MVery nice people
TOMMY FEverything was satisfactory
DON LThe first truck we received was not in proper working order so we were given another truck which ran fine, Jay always takes care of us when we need a truck at a moments notice.
SHAMILLA WVery clean atmosphere. Check in and drop off were easy.
PAULA WOwner was very helpful with the rental process. Definitely will use them in the future when the need arises
WM BKeep offering your services at the current level that you are!
MICHAEL GGreat guy
Smith SNOTHING AT ALL!!!
Marilyn WA perfect rental!
NORRIS KJaybird was closed when we arrived. Since they were closed, I did not have any contact with the people that own/work there. I did the online check in, then dropped off the keys and left the truck. There was adequate room to park the truck.
Frederick WThis is the third time I rented from U-Haul and all three times have been excellent.
BENJAMIN MAfter hours drop.
JOE AGood customer service skills here.
Steven CWhen u rent tell client when they go to pick up truck and pay u will have insurance added
Debbie RI am extremely disappointed in UHAUL, I never got to talk to anyone and I was charged for more miles that I used the truck. We carefully mapped our route. At pickup the truck mileage was higher online than it was on truck and thank goodness we took pictures. We lost over an hour trying to get it resolved and there fore we were not able to move everything in one trip due to work schedules. Now I have to pay again to rent a truck to finish moving.
Zachary TThere was no body there when we dropped off
VANNY LDo not allow Jaybird Remarketing to sell for U-Haul. When you walk in, you're greeted by a huge dog and the unwelcoming smell of urine. I had to retreat outside to breathe due to the overwhelming urine smell. Additionally, they did not have the equipment I ordered and sent me on my way with the wrong dolly, but that was all they had. If they would have had the moving blankets, maybe I wouldn't have to make an insurance claim for my property that was damaged by the rain during our drive. I do not have anything good to say about my experience with renting U-Haul equipment from Jaybird.
Daniel DABSOLUTELY GREAT PROFESSIONAL COURTESY AND AWESOME TO DEAL WITH… THREE THUMBS UP AND FIVE STARS!!
george cNo comment
Virginia NNothing, they were excellent
Donald SJust what we needed Thanks !!
david bThey were great
Rodney AEasy drop off after the 2000+ miles I was very satisfied
MARGARET PThey were out of the desired size I wanted but the vendor accommodated me and im glad he is within the neighborhood.
Melika WVery polite and professional. I was able to get the u-haul in and out In a quick amount of time. It was easy to return and drop off after hours. Thank you for a good experience.
alex sEverything was great. Had a problem on the road great service.
gerald sHad issues with trailer wasn't attached to truck properly pivot nut was locked and chains were jammed tight making it impossible to use correctly
Michael GIt would have been easier to let it be known that pictures of the truck need to be taken at the beginning of check out. That way it would be done before locking up and doing other things first. but other than, that it was a great experience. I would use your service again. thank you
Norma WThe guy running the place ripped me off 66$ when I only ordered the 19,95 truck then tried to charge me more
Lynn YNo one was there at 130pm on a Friday afternoon. Be sure to bring your phone and download the app to handle the return process...
Eugene MJay was a welcome surprise. Very helpful. Good folks there.
david bCheck everything before renting
Christopher HWe have a U-Haul rental site 3 miles from our home. We were told they didn't have the trailer we needed so we had to drive 32 miles to get the trailer. We wanted to return it to the location close to us but were told no, we had to bring it back to they location 32 miles from our home. This was extremely inconvenient and we used a lot of gas driving back and forth twice.
Terry ABox area of truck has multiple candy wrappers, mud, dirt, and garbage on the floors. The cabin of the truck reeked of cigarrettes, the floor boards where full of sand, and strange stains of different colors covered the floor and upholstery.
Christopher EExcellent service à la clientèle
Travis SI checked that we needed a utility dolly and an appliance dolly. When my brother and husband picked up the uhaul they never opened the back to check we had everything. We were charged for ut, and that's fine it's our fault for not checking, but I don't want to be held liable for it not being available for the next person. Otherwise the experience was excellent.
Stephen WAbsolutely nothing, the customer service received was superb. Better than expected!!!! Very nice people.
RENATA AThe owner of this location is awesome! I was having trouble loading the pick-up information on my phone and he helped me so much. Great guy!
LARAVEN TUse this location for dispatch and receipt of uhaul s'more often. Quick efficient and thoroughly checked the unit upon return.
Dean SThis location was a dirt driveway/lot full of potholes.
Brian S