Be very careful when returning equipment with this company! Do not recommend this company for any U-Haul rentals. Did not want to provide where it says on contract about their†own personal fees “ about any loss of clients. They charged me a full extra $100 aside from $40 for an extra day. I could have kept the trailer for another 3 days if that would've been the case for this outrages extra fee. She Stated that another person had it reserved & due to that they charged me for a loss of a customer with their “personal fees†she said they spoke with my husband and that it was a verbal agreement when I asked that I need proof of these personal fees because she stated that it's a contract & they are going by that, No where in my own contract do I have that it states of these “extra fees aside from late fee.†My husband returned it a day after our schedule return.
JOEY B
Customer Reviews for Joe's Master
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Be very careful when returning equipment with this company! Do not recommend this company for any U-Haul rentals. Did not want to provide where it says on contract about their" own personal fees " about any loss of clients. They charged me a full extra $100 aside from $40 for an extra day. I could have kept the trailer for another 3 days if that would've been the case for this outrages extra fee. She Stated that another person had it reserved & due to that they charged me for a loss of a customer with their "personal fees" she said they spoke with my husband and that it was a verbal agreement when I asked that I need proof of these personal fees because she stated that it's a contract & they are going by that, No where in my own contract do I have that it states of these "extra fees aside from late fee." My husband returned it a day after our schedule return.
JOEY BGreat location, equipment was clean and ready.
Sergio BService was great but trucks need cruise control. Long distance is a pain to hold acceleration pedal.
FRANK OToo expensivr
LUKE DBe more professional
Basilio PThe 20 ft trailer we rented was having issues changing gears. Needs to be looked into before it leaves a customer stranded. Didn't state this after returning the truck as we were in a hurry and the process to return took long. Not as long as the pickup.
gloria cCustomer service was great, quick and polite. Truck had a large sticky spot inside though that was quite a nuisance.
IRIS OExcellent service. Highly recommended.
CARLOS QNo need to fix or improve anything that's not BROKEN! Service is a breeze at JOES TEXACO!
DANIEL RThey lied that the truck had not been swept. We have photo proof. They still charged my card 25 for cleaning. Feels like theft
ROBERT ENo improvements necessary!
Daniel RPicked up Uhaul, it was really dirty. I usually take pictures of it if it's dirty…but did not this time around. I was in a rush to get to work. I am a balloon artist and transport balloons in a bag…I never leave a mess or any type of debris. Reviewing my receipt I noticed I was charged a cleaning fee. The gentleman who brought over the truck to me, must have seen how dirty the truck was. It should have been cleaned prior to turning in to another customer. I call Uhaul right away, since I tried telling Joes master shop and the girl told me I should have told them. In my opinion, the truck should not have been so dirty to begin with when turning in to another client. I will not rent from them again. I will wait for Uhaul to contact me regarding this matter.
SELINA RYoung lady, I believe her name was Nanette, was very friendly and knowledgeable. She explained the process and and took her time in processing my rental and yet did expeditiously. I would definitely use them again.
Tony VJust keep up the great customer service and Joe as well as his staff went all out to assist me on renting a 10" truck. It was enjoyable driving the truck to Austin and it was very clean.
Leonard GThe ability to return the rental on a day the return location is closed instead of scamming your customers into purchasing an extra day.
David CUpdate location search on U-Haul site it’s incorrect
Melissa MExcellent service
Jose GN.D.
cecilio vThe uhaul truck needs an alignment, moves to the left allot. Wheel wobbles all over the place with resistance.
Jacob HI had a hold for my card the amount was supposed to be 78, but was charge 160 $ and have not been reimburse yet . But other than that everything is great
Amanda MI had to make three phone calls and waste time in a chat room to get the drop off location changed. When I arrived at the place U-haul assigned....I was told they did not have room to take my trailer. I plead me case and they eventually took it. I fount the whole customer experience to be daunting and painful. I wish there were other options besides U-haul. I need to rent a 26 ft. truck in a month or two. How about giving me a discount for the poor service I experienced?
Steve ANothing Joe does a great job each and every time.
Johnny BExcellent; fast and efficient
Estra MIt was all good. Joe always has great customer service.
David ECustomer service was awesome Very knowledgeable in what they do
Leonicio TJoe's was friendly and very attentive. Helped unhook trailer faster than quick!!!
Benito GI think ya did great.
ESTEBAN CWe only rent from Joe" Rental
Johnny BJoe does you right. I will only rent from Joe’s U-Haul!!!!
Johnny BEverything was smooth.
ELEAZAR EWhen I make reservation on your website, stop relentless barrage of up sales. Its almost set up to trick you into buying some stuff you don't want.
Michael BThe only reason I didn't give it 5 stars is because I paid for the fabric packing blankets and didn't get them. Had to improvise and use comforters and my personal blankets.
Bianca LAttitude, unprofessionalism, and TO MANY wrong phone numbers. Hard to get ahold of.
Eden lNothing had issues had to return early. But Joe was excellent.
Johnny BUhaul should make sure these locations have proper equipment available. I had reserved some furniture blankets and a furniture dolley and the localtion did not have them. Lucky for me the workers of this location were courteous and very professional and did not charge me for said things.
Jaime MNote all existing damage on the contract. Your web site is very slow and at times does not work. Employ more staff to handle calls with problems.
David DNothing, everything was super efficient.
Dorian GJoe's Master was quick and knowledgeable. I appreciated the quick, honest and professional assistance. I will definitely be back to Joes Master for all my Uhaul needs.
JESUS HGreat customer service!
BRENDA APick up place, computer very slow, after 30 mins.he told us to return in an hour. No blankets as ordered.
San JMy experience at Joe's was very good. I've rented equipment from this location and never had issues, always great customer service! The dolly was clean, but the ratchet assemblies need some looking into. I noticed part of the assembly had nails in place of pins. The ratchet itself requires lubing or possibly replacing.
Javier CVery easy to rent and drop off
Jose YThank you to joe and the crew ,,,, great job guys
Jose GI set up this rental on line. the personnel who handle the transaction were not very helpfull, and left many questions unanswered. I call again 2 says before the pickup date to confirm a pickup hour since I wanted to be sure, especially for the help I had hired. This next lady was rude, disrespectfull, and non reassuring. If not for the need, I would have cancelled the transaction. I was very disappointed with your on line services!!
Roberto R