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CHRISTINE K
Customer Reviews for Karr Docc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Just a great experience.
ERIC EDebbie is awesome!
LOU Astaff was very friendly and helpful
RICHARD MThe tung of the dolly is too heavy. Compresses springs of tow car too much.
HELMUT L24/7 drop off was used. Instructions at gate was very helpful.
GUY PKarr Doc was great! However, my initial pick up location was to have been in Center Point at 8:30. The 5x8 U-Haul trailer was there, but there was no agent to check me out and no pigtail to connect the lights. I had to make several calls to U Haul to change locations.
HARRY Hgreat people & service !!
DANIEL HThere was nobody at this location to check the trailer out, thus I left the trailer outside the main gate by the side of the road. Anybody could have hooked up to it, and taken the trailer if they wanted. I am not a fan of this return procedure (per the UHaul APP).
GEORGE KThe vehicle had such a strong stench of smoked tobacco that it gave me a headache and made me throw up.
richard mThe pickup was relatively good. The only complain I had was the truck needed to be aligned badly, but overall good experience/.
Aaron WI loved the 24/7 return.
Phillip LI tried to book through the app, it’s always easier to just call this location, they are more friendly and knowledgeable than your dispatchers who were giving me a hard time when calling on Thursday.
Joseph MGreat customer service, very efficient! Thank you!
DAVID GThe business owners were cordial and helpful. I will rent from them again.
Julia DFast and easy service will be using again
Brandon AExcellent customer service
Jesse BIt was so easy to do the return of the trailer. Merci
Rodolfo JMy original drop off location was in Centerpoint, Tx. I got there at 2:15 pm and they were closed. Their hours are 10a to 2pm. Crazy for during the week business. The website says they have after hours drop off but they DO NOT. We got there and the fence and gate around the business was locked, so we go to the next U-Haul return location 15 miles away in Comfort Tx. Debbie at Karr Docc was able to check our U-Haul in for us. She was very helpful and efficient.
Mark HI'll be back.
Michael SWonderful people I dealt with. Highly recommend
Bobby DGreat people too rent from friendly atmosphere!
ethan bVery nice and accommodating
Sarah DExcellent customer service throughout the transaction from beginning to end. Thank you for making it easy!
Todd PHey, the representatives of U-Haul at this location were absolutely wonderful. Went out of their way to meet my every need.!!!
PATRICIA LBeautiful people. Very helpful. Would do business with them again.
Carol NThe couple there was so friendly and helpful. They are good people!
randall oAwesome service
lester bStar player's
JENNIFER NSuper friendly staff.
John BI wish the drop box was more visible or at least a sign. I didn't speak with anyone when doing it off
Vera TDon't judge a book by its cove. Yes, this place looks like a junkyard. There are tons of broken equipment and vehicles everywhere, and many chickens running around. But the woman who helped me was super nice and extremely helpful. There were a few people in line (some upset) and she could have easily been frustrated, but she smiled and kept going. Will definitely go back for a Uhaul if the need arises.
Richard RShe told me their internet was down so she couldn’t check me in and told me to leave trailer beside the road.
Kent CBetter location
Michael MVery nice lady.
Christian AVery nice, accomadating!
MICHAEL FLooked like dropping off at a junk yard - no help even though we arrived during their posted business hours - will not use again
Terry TDebbie was great to deal with and made everything go smoothly, even when our hired load & unloading help never showed up and through the Great Freeze of 2022 requiring us to need extra days. Would definitely recommend to everyone.
Terre RDrop off location was several run down buildings and no personnel on site. Location looked like a scene from junk yard!
Chris MThe office smells like cat piss and litter box. Also, no lighting (very dark) and smells like smokers den. Front porch and yard looks like a trash heap...very unprofessional and surprised that UHaul allows their contractors to have such pitiful conditions for customers to have to enter and transact business.
Cynthia FThe truck was clean but the process of getting the truck and my experience with the truck sucked. My truck was in an old flea market lot without good phone service so the share truck stuff didn't work. I had to go 3 miles to the other flea market to get helped not a good experience
Roberta RInteresting facility. I spoke with the lady before we dropped the truck. A nice lady. She was not surprised at the cleanliness of the truck when I picked it up. Although I cleaned the truck, she said she'd clean it after we left. I received my turn in receipt, and did not have any extra charge(s) added. Will recommend.
DON RDebby was very friendly and helpful. Thank you!
fred wVery friendly and helpful. Will definitely recommend and use again.
ROBERT HKarr was very helpful and got me on my way.
Gordon G