Le client n'a pas laissé de commentaire.
JAMES W
Customer Reviews for Klein Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Attendant was not very friendly. She made me feel as if I was bothering her.
MICHAEL GThe back of the truck was not clean, as I was expected to (and did) return it. I was charged for an extra day, when I only had the truck for 8,5 hours on the same day. Neither Uhaul nor Klein Mini Storage has bothered to reply to my email communication attempts, regarding the extra day charge.
RANDALL MGreat job!
DEBORAH HHard to rates because the business was closed.
Joseph FWhen I went to pick up the truck it had a flat tire. I picked it up after hours but was expecting to at least be inspected earlier that day. I had to deal with getting the tire fixed before I even left the facility with the truck. That whole process took an hour and half. I was tempted to cancel the reservation but already had plans to move what needed to be moved.
Byron KI spoke with the Uhaul rep on Monday or Tuesday to schedule a pick and I was told that I'd be charged a fee of $19,99 for the rental and $0,89 per mile. When I was picking up the truck, the representative didn't mention these two charges and no other charge during the rental. When I received my final bill, I was surprised to find a $15 charge towards the insurance. I was never asked for and didn't consent to this charge and I'm disappointed with the unscrupulous behavior at the rental center.
SHAJIUDDIN MWE HAVE A VIDEO TO PROVE IT DID NOT HAVE A FULL TANK OF GAS WHEN WE PICKED UP THE TRUCK. We rented a U-Haul truck. We went 7 miles. That's it. We did not stop for gas as we usually would do, & were honest about it. Explained we just went SEVEN MILES. They charged us for TWO gallons of gas for a total of $8.50. So you're telling us that the 10' truck only gets 3-1/2 miles per gallon? I am also contacting U-Haul headquarters & will include the pictures & video. REFUND OUR MONEY.
KEITH JGreat Service
COREY MI didn't get her name but she was so kind. Thank you for making my moving experience great.
OCTAVIA MFriendly service and truck was in good condition! Simple to use and drop off after hours!
KEALEY GThe ladies up here are always so kind, and make the rental process so easy. I've been using them for many years. Thank y'all!
BRANDON YThe truck has pedal is rigged with a rusty metal piece and it sliced my foot open and I needed stitches. I showed pictures to multiple mechanics and they all said they don't know what the part is. It's definitely a DYI of some kind. The facility just said they would notify uhaul and uhaul just told me to file a claim. Neither reached out further.
Amanda JThe personnel was friendly and helpful. The truck was a typical U haul- old and barely running. But it did the job. I would return to this location.
JENNIFER EAlways happy with this location.
JODY AAwesome customer service
JERSON CEntire front end and mirrors were splattered with dead bugs. Check engine light was on. Engine would cut out temporarily when coming to a stop. Appears truck was rear ended and repaired recently might account for the engine issues????
Kirk EI got charged for 2 gallons of gas, even though I put several gallons in before returning. I noticed the charges have increased significantly from 1 year ago.
Richard WBrakes on vehicle need to be inspected. They were a little spongy
JEFFREY SThe service rep was very accommodating and made the experience much easier.
Kenya FNo changes needed. Service was great.
Ella HVery easy pick up and drop off for a good price.
Stacey NThis location was closed at 1:30 pm got lunch. Had to leave the key in the after hours key drop off box.
alex cYou have to do everything yourself
Andre LSame as above.
Keith RBetter customer service
opal sThe associate was very friendly and professional. I was able to get the keys to the truck very fast. Upon returning the truck all I had to do was give her the key and I was on my way. I actually had a better experience at this location than at the big Uhaul store on Spring Cypress and 45. I'll be renting from this location whenever I can from now on.
David NChristine was very helpful, and made our move easier. Merci.
April LExcellent customer service!!! The truck was perfectly clean and the check-in and check-out were a breeze. Highly recommend
Richard AMaybe stock a larger selection of boxes?
Tracye RKeep doing what you are doing.
ROY NWe have rented Uhaul from this location on several occasions and it is always a pleasant experience.
ANTHONY LGreat experience ! Truck was easily accessible and very clean.
Angel SVery accommodating.
Hayley NEasy to reserve, pick up and return! Can't think of improvements.
LAURIE BGreat customer service so helpful. Merci encore.
Deborah BThe ladies at this office were so nice and it was easy to do business with them. I highly recommend this location!
Paula FHighly recommend renting your Uhaul from them, the process was simple and hassle-free. The front desk was very informative and answered any questions I had.
Maureen LIt would have been nice to have some kind of discount for an active person in the Air Force on Veterans Day.
Chad DGreat Staff and well equipped to meet all our needs!!!
Rajesh SDarlene was amazing. She went above and beyond to help us get the equipment we needed.
Susan IMs. Angelina was helpful and knowledgeable thank you for the excellent service
Brenda BLower your rates!!! Charging $2 500 for 5 days is BS.
kenneth oHighly recommend renting from here!!! Wonderful service and so helpful!!!
Kandace VYou should provide notice that if the exact time is missed for pickup you will relocate a reservation, BEFORE you actually relocate. We missed our time by 30 minutes and we're about 2 minutes away when A notice was sent to call. Your scheduling placed us 30 minutes from home and luckily the business was still open. Normally the office closes at 12n, so our entire plan would have been derailed. I felt as if UHAUL prioritized a new potential rental, I.e. more money over my existing 24h reservation. How do you re-rent a vehicle that is already rented for a full 24 hours? And then offer no warning or discount for additional miles from original pick up location? We drove by the original location on the way home and noticed the truck we rented was still there, so truthfully we were inconvenienced and paid additional mileage without warning for no legitimate reason. The uhaul place we picked up from was extremely helpful and clean, but UHAUL reservations itself was a terrible experience and cost me more in mileage. I would recommend the UHAUL operator place of business, but I can no longer recommend UHAUL truck rental.
Anthony TExcellent customer.
Daryl MBe a little bite chipper!
Alberie HDarlene was amazing.
Roberta CIf you are going to have clients self check in, more info would be helpful.
Amy FVery friendly and professional. Great location
Daniel D