Le client n'a pas laissé de commentaire.
Andrew J
Customer Reviews for Kraftco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Personnel weren't required for drop off
Lajunda BI requested Dollies and furniture pads and didn’t get those items
KRYSTAL GVery nice lady handled check in very quickly. Pain/stress free.
TONY HThe drop off process was seamless and the personnel at the location were very responsive and friendly.
Carol LI was told as long as the truck was brought back on 1/4 of a tank, which is how much gas was in the truck when I picked it up, i would not be charged a fuel fee. The truck was left on 1/4 of a tank, and I was still charged an additional $67 for fuel. I had witnesses who saw the fuel level. I should have took a picture but I did not think I would be taken advantage of in that way. I'm very disappointed and will not trust U-Haul in the future because of this. I already had to pay so many expenses in moving to another city and to be charged additionally when I shouldn't have, was unfair and disappointing.
TAYLOR PKyle is a butt. Why would I have to pay additional money of 33+ dollars once I had already paid what I beleive to be the rental fee over the phone prior to the pickup? Also, he said that he needed to the card to there at the time of pick up when I had already paid what was expected and told the rep that I would be having the driver to do the pickup. Additionally, he required me to have another person's name on file other than myself and the driver, or he would not be able to release the truck. He has poor customer service, and I do not understand your overpayment practices.
Angela RI was met at the door and the keys were taken. I did not receive any close out paperwork or anything but my card was charged additionally without explanation and the trcuk apparently was not reported being dropped off
KIARA BOlder gentleman was very judgemental and acted like a female was incapable of driving a uhaul truck by herself.
ALISON CIt was fairly easy once I understood how to do it through your video.
Cindy Hvery friendly, family owned business that is conveniently located
WILLIAM PVery patient staff when we asked to switch rental vehicle.
DANIEL HThe truck made awful noises the whole time and felt like it was going to break down the whole day. We also said that we didn't want to rent a dolly or blankets but they put them in the truck in the way so we had to end up breaking the seal for the dolly and paying for it because it took up too much room. In my opinion if someone says they don't want the items it shouldn't be in the truck.
Larkin FFantastic service extremely clean truck and very well maintained! Great job. Easy to rent and easy to return. Merci.
DIANN BDropped off after hours, location not well advertised. Lot poorly lit, did not feel safe. Drop off thru the app took forever.
MICHELLE KIt would be nice if the trucks/vans were filled up at pick up time. My van was sitting at 1/4 tank, the windshield was dirty, and the sensor was broken on the tire pressure.
MALLESON EI recently rented a U-Haul truck for my move, and overall, I was quite impressed with the experience. The truck was very clean, and it was obviously a newer model. The ride was smooth and comfortable, which made the entire moving process a lot easier. I had no issues with the truck itself - it was spacious, well-maintained, and ran perfectly. However, I did have one unsettling experience. Throughout the day, I noticed that an Apple AirTag tracker was following me. It was tracking my location, and I only realized this after discovering it in the vehicle. This made me feel uncomfortable and a bit unsafe, especially since I wasn't informed about any such device being inside the truck. I believe customers should be made aware of any tracking devices that might be in the vehicle before they start their rental. Aside from that concern, the truck itself was great, but I do hope U-Haul takes customer privacy into account in the future and addresses these types of issues transparently.
Jalyn MGreat service
CHRISTOPHER WAccept debit cards as well as credit cards.
Tony AKraftco employees were very friendly, knowledgeable, and helpful.
Brian CFriendly staff and easy process.
Brooke BI thought I rented the truck for 2 days but they told me no to return the truck and when i returned the truck less then 4 hours they charged me a late fee of a full rate. With out telling me just they charged my card with out them telling me. Bad customer service don't recommend them for rentals.
Christopher GKeep up the great customer service
LAURA HEverything was great here they handled business as they should.
GARY WI have an interesting experience / nightmare to share with any customer service management team member that would like to contact me. My Uhaul rental return experience resulted in a CASE NUMBER with Bossier City PD. I have a lot to say about what I experienced to anyone willing to listen.
Bailey VI have and will continue to recommend this location.
DIANNA HIt was a great experience overall. Excellent service à la clientèle. Very efficient and no hassle renting experience.
REX GThe equipment was cosmetically damaged when inreceoved it. It did not affect my usage of the dolly
WILLIAM TThere people who work their was nice and customer service was good, but the equipment was not the best. Location was in a bad spot, hard to get truck in and out.
VICKIE WGreat service all the way around!
VICTORIA MGreat job! No suggestions for improvement.
JAMES JGreat staff, super helpful and made everything easy and quick
justin jI drop my equipment off after hours.
Janet MEasy drop off.
Eddie EGreat people to deal with. Very pleasant experience!
AnneE CGreat experience with them!
MATT WI was so impressed how easy my move was with your services. Everybody was extremely helpful and making sure I made it to my next destiny
Lavette DIt drove pretty good
thomas rThe U-Haul had a leak on the roof somewhere and some of my things had damage. The truck also pulled to the right when driving it.
Zhara LThey are not customer service oriented.
James BIt’s fine
SANDRA SThe gentleman who checked us out at Krafco was amazing. Extremely polite, quick and thorough. He helped me with the confirmation process at the truck by showing me what to take pictures of all while standing in the rain. I will rent from this location only going forward.
Amanda BPhysical Location is excellent. The staff was extremely poor, uncaring, unwilling, and did not in any way enhance the UHAUL experience or reputation. The physical location is excellent. The people inside were not.
WALTER ERude customer service Also asking 3 unknown people full name and number and that’s is illegal if I don’t the name and number they will not give me car Very rude people who works there one of the worst service I ever experienced I need full refund and compensation for this matter other wise I will take this matter to law and order for fraudulently asking unknown people full name and phone number to put on file so they can give me Vehicle.
Mohammad NFriendly, courteous and efficient.
Brent CCustomer service wasn't great. Vehicle had check engine light on and the customer service rep simply point me to the roadside assistance and/or the drop-off location when I called.
Kyle HVery nice people. They explained everything. I appreciate them
SHELLA L