The truck was dirty, I hadn't gone 5 miles and the gas light came on and it ran like crap. THE ROOF LEAKED. Not recommending the location because of difficultly getting there and narrow streets to drive the truck and the added mileage when I had 5 locations within a mile of me.
ROBIN M
Customer Reviews for La Parada Food Discount
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nothing. Wonderful facility
Andrew PI felt like they over charged me with the gas situation wen I returned it at the same level it was in
benito gOverall it’s been twice that I got a U-Haul and twice I’ve had issues after returning the U-Haul. It seems most of the places don’t even track the returns and are here trying to charge or accuse customers of not returning
JOHN AThe truck was filthy. It was a horrible experience.
FARES BAt pick up and drop off the person in the store was not responsive at all. I said"hello" to the woman when we picked up multiple times and she was too busy looking at her phone to even respond. When we dropped off, the woman appeared to be sleeping and had her head down. She never spoke a word either. The cab of the truck was dirty as well. The man who finally came with the key was very nice and helpful but the rest of the experience was poor.
Jennifer DAuto extra charges from my credit card without received bill.
SAYED HNothing, everything was great 👍
Jeffrey DI rented this U-Haul and was charged 29$ after only driving 6 miles I added 10 of gas and returned the vehicle. Hours later I get a second charge of 33$. I callled and questions staff but was instructed to contact U-Haul directly days had passed both payment have posted and I have yet to get any answer. Then
Jaliyah HExcelente
JOSE TExcellente servicio
Jose TQuestion:I did not use the miles prescribed and used 1 less day on my transaction, Whan will this be credited to my credit card?
John SGoods customer service very nice people you have fun with them
Thair ZI returned my equipment after 2 hours and only put 6 miles on it . Looked at my receipt to notice it says returned at 6:52 pm when I returned it by 3:30 . Was charged $8 for fuel when I had already stuck 20 in it and had it back at half tank when returned. Store owner then hoped in and drove away with truck after I started walking away. Will never refer to any1 after these extra charges that were added .
DANIEL QThe place we picked the truck up was not open on time and had to wait to get the truck.
Robbin RNo improvements needs to be made at this location. I did not have an interaction with anyone.
Natalie AEsta bien gracias
Cesar CExcelente
hansel mLove that they're open late. Easy check in and out.
Xavier RThe personnel was nice. The truck was clean but felt like the transmission was slipping and was a bad driving experience. If I even recommend U haul, it would be their actual locations not these little side shops that don't even check your gas gauge and charge you accordingly
Rachel EThe service was superb. Smooth transaction from beginning to end.
ERIKA CThey sais they opened at 8am on sunday and they ended up opening at 9:20! The truck needed was requesting oil change and feelt really heavy when braking, plus we are being overcharge for 17 miles we did not use, I posted the pictures of the before the pick up milage and after and they ended up overcharging and I'am still disputing, $40 plus dollars we are being overcharge
Jonathan Rimprove the process of receiving keys
ZDZISLAW PFast and friendly service
YASHIRA DNeed my balance refund faster
julio eGood service
Braulio MDon't change
Omar BTruck smelled weird. Whenever you put the air on it sent a strong coolant smell. The odometer was bugged. You drive a mile it registered 3. I'm paying by the mile and that's unacceptable. Like worst uhaul experience I've ever had.
Angel DI recommend this place
ALTAGRACIA DRetailer was awesome..service provided was excellent.
Sandra AThe person who help wove me less hours than the hours I originally wanted to used bc they only had 1 available of the equipment I rent, plus was very dirty inside, I have to by myself they cannot give a equipment like this, also with a flat tire that I have to fix too this one was for sure my worst experience ever.
Humberto GThat customer service was not like haul usually
Antonio DWe had a great experience when we rented a U-Haul in December. This time was an absolute nightmare. We booked the 20' truck to move our things a short distance from where we were storing our things to our new apartment. My husband received a call from U-Haul saying we could save money by picking up in another location and that we would have the same truck. When he arrived to pick up the truck at this location, they did NOT have the truck as promised and suddenly our charges tripled! The truck we were given was much smaller, in bad condition and dirty. The woman he spoke with was rude and did not seem to care about the massive screw up on their part. We will NEVER rent from U-Haul again.
Xavier CThey charge me 138 just for two days. Put me the coverage with out asked me. They have to learn ask first. It is my responsibility if I want or not
Ely CTry that the lady dont tell you that your license its supended just to put truck insurance for the trip while you didnt want it
Joshua FThe lady that take care of reservations is the worse how she treats customers.
Manuel GThe uhaul is part of the grocery store! I knew this but some people might look for a sign and be confused.
Lara ZPick up was difficult in the app, went inside and was helped quickly by cashier. She came out and checked truck, removed a flat box and swept it out. Very nice.
Kathleen Rcalculated more miles than the ones I traveled
AMABLE PThe procedure to get the truck was complicated and long. I was only able to get a 10 ft when I reserved a 15 ft over a month ahead. The can of the truck smelled like an ashtray and the floor of the back where we packed everything was muddy. The truck had only a quarter tank of gas so we stopped to put more in. The sensor for the gas tank would only let us put in about half a gallon at a time which is probably why the previous renter left only a quarter tank. We are very disappointed in the condition of the vehicle and the whole experience was a hassle. I hope U-Haul will take care of their customers better in the future or I will not be using your services again.
Joan RClean the vehicle before the next customer, fill the tank (I was driving on an eighth of a tank), and have the parking lot be easier to enter/exit by removing/reparking a few other vehicles.
Daniel sExcellent service, customer service was impeccable beyond expectations.Thank you so very much for your management.
Yves-marie CNothing against UHaul, the van was satisfactory and as expected, but the place I got it from was pretty lousy. I checked out through the app for faster checkout, but when I went inside to get the key, I still had to wait in line even though the app said I didn't have to, as the lady at the desk continued to check people out for groceries. When it was my turn, she was looking in the system for my reservation, talking to her friend, rang out a customer, looked in the system again, talked to her friend again, rang someone out again, and it felt like a long time before I got the key. Then when I went to get the van, it was LITERALLY parked in by other UHauls that the door could hardly open, forcing me to squeeze in. Then when I was done, someone parked a UHaul directly in front of the lots rear exit, forcing me to backup out of the lots front entrance the whole way through. Definitely not going back there…
Mary P