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THEODORE S
Customer Reviews for LaBarre Construction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I reserved a 20' truck a month in advance, which was confirmed. The morning I arrived to pick up the truck, I was told it would a 26' truck was all that was available. When I started the truck up, it sounded horrible and the check engine light was on. Turns out it had a major issue and it couldn't be driven. No other large trucks were available, so I ended up with a 10' foot truck and not even an apology for the massive inconvenience. Actually, I was told "it happens, trucks aren't guaranteed to be available at this location, even with a reservation and that I should have been prepared to lack of availability. I would not recommend uhaul, especially thos location.
JENNIFER BThe drop off was seamless. She was super nice and had us on our way in no time.
GAIL CJeff was very helpful. He spent a lot of time showing me how to use the app. He gave me good instructions on the truck, making sure I had a safe vehicle to drive. This was a positive experience.
EVE HEasy access to the facility. Clean , well maintained, truck that ran perfectly. I had a problem with my reservation but they communicated well and fixed the issue.
SANTIAGO VJolene Lally was outstanding! Very helpful and attentive. Merci.
WILLIAM CEasy drop off, no waiting, the gentleman was helpful in unloading
CLARISSA MUsed them 2 times in a week, both times were great with no issues
RONALD BGreat experience both in picking up my rental in Castle Rock and dropping it off in Woodland Park!
NORMAN WVery smooth running, professional business. Everyone there is Very helpful.
JOHN FThe app was frustrating
Holly SThe attendant could be on time to work and ready to work.
CORY CUHaul website did not allow for an in person pick up time even though this location was open during that time, so a phone call to the location and return phone call from them to confirm an in person pick up was possible was required.
JULIE Sjeff was helpful, professional, and efficient. checking in/out was quick and hassle free!!
SAM MSmall town local store. VERY convenient!
STEVEN LI happened to have an Oregon drivers license but obviously renting in Colorado - never had to submit names and numbers for two friends they could call to confirm….took longer than necessary to be able to drive away with the truck.
Sean EFriendly and helpful staff! Equipment checked and delivered in great condition.
Julie Geveryone was very helpful and accommodating
CLAY MWas not the cleanest store and did not look organized. The trailer was not clean on the inside or outside. It served the purpose. The gentleman was rude and not the best at giving directions when picking up the trailer. The woman was very good at the drop off and pleasant.
Francis KStaff very friendly and observant. They noted that I should really look into replacing my tires (already ordered, and arriving shortly). They also called me back to ask about the furniture blankets which were «not returned » with my trailer. I told them about not receiving them from the pickup location. They were kind enough not to charge me the fee for not returning the blankets that I did not receive.
ELIZABETH DEmployee/Owner had a grump attitude. When i told hime thank you, he wasnt responsive.
VICENTE CTrès bien
RYAN SVery nice and easy to work with.
RYAN SThe staff was very friendly and helpful, but the rental truck had some functional problems. There was heavy tire vibration at about 40 mph and the headlights were too dim and they were not aligned correctly. The headlights were aimed to the right rather than center. This was a big problem driving through the canyon at night on Hwy 24 between Manitou Springs and Green Mountain Falls, Colorado. Lastly, the truck seems to be rear wheel drive and without winter tires. This is a bad idea in a snowy mountain town at 8 500 feet in elevation. I had to try three times to get up my driveway because of the tires and lack of 4 wheel drive. The trucks should be equipped for the season and high altitude location in Colorado.
PAUL MSuper friendly... Keep up the excellent work
BRENDA SThe manager was extremely helpful. To "improve" you would need to make some clones of her and put them in charge of all of your stores.
WESLEY RI don't think you need to improve on anything. Jeff was awesome at making the reservation and seamlessly getting me checked out and on my way the next morning.
RICHARD BImprove availability of double axle car hauler trailers in both Woodland Park and Florrisant.
RANDY PService à la clientèle exceptionnel
SHERIE IFast and efficient
DAVID MVery easy return process
MICHAEL NSeamless, accommodating, friendly, trustworthy, highly recommended.
RICHARD DThis was the best experience I've ever had with uhaul
C CJeff was super helpful and had jokes to make a stressful time a little easier.
KIERSTEN KI dropped the truck off after hours. When I called, the office did give me a very helpful referral for people to help with the unloading of the truck.
THOMAS BI had a very rough move and they went above and beyond to help me out and fix a few situations I came across while moving. So professional and very delightful to work with.
BRITTNEY GSuper service from Jeff. TY
DENISE MJeff was so helpful & explain everything so I could understand!
ISABELLE HA great place and super helpful Was able to change our reservation to accept the trailer and let us use a dolly . I love it .
JOHN DVery good, very nice!
DONALD CThe drop off appointment was set at 8:30 am but the location didn't open until nine. I was also charged an extra fee without any explanation.
TIMOTHY JI can't think of anything.
Thomas BI've rented equipment twice from this location and it's gone well both times. The last time I was in a hurry to roll with the equipment because I had 3 friends coming to help me load the truck. He sped everything up for me and got me out of there quickly. I would definitely recommend this location. Drove a truck and a car transport 1500 miles in two and a half days, no issues, no breakdowns, all good.
Dave NThe location was closed (Saturday at 5pm) and the parking lot was packed with other trailers. I had a challenging time to navigate my trailer in the parking lot. The location is not very level, and we had to find rocks to chock the trailer from rolling away.
STEVEN ERien
Ben SAucun
Lori WVery nice lady was there to help me through the process! Great ending to a horrible start.
Gina PEmployees and location were great, but I was massively overcharged for bringing back the trailer a few hours past my original estimate on the same day. I'm paid more than double for one day for being only a few hours past.
Kirk V