My rental was 10/5. I just now received a email from Uhaul regarding my equipment check in. Today is 10/18. I've been worried and wondering for 2 weeks whether I was still being charged. There was zero contact or way to contact Legacy Auto. The number provided was busy for three solid days while I tried to call to ask questions. I am trying to do a drop off by myself at 7am in the heart of Chicago. Where you drop off the equipment is literally a sidewalk on a side street slaughtered with garbage. Felt sketchy at best. I called Uhaul headquarters on my way home from Chicago to make sure my stuff was checked in. Never once heard a word from legacy auto.
KATHLEEN A
Customer Reviews for Legacy Logistics And Auto Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The website stated that they opened at 7 and no one was there. Then I saw the advertisement for on line. I signed up and after getting to the last step with opening the lock that was hard to open and wasn't as easy as the utube video it wasn't a key inside. I had to start back over and get someone from customer service to assist. After two hours I was assigned a truck.
Takayla JI was very satisfied.
rogeen sThe process was very and no hassle. Enjoy the conversation with the attendees, she made my day thank you
WILLIAM MI was very happy with my service, Berry was amazing he really went the extra mile to get me my rental within the area I needed it. Thanks to Aqua Car wash and Berry ❤️
Lizzie BTruck was Dirty and they charged My Card For late Drop off and it was not true I Call for clarity and once She Answered she was still sleeping So unprofessional
Lashawn MExcellent service à la clientèle
Linda AThe location was closed and which made the drop off very inconvenient and time consuming ! There was not only no on the street parking for the U-Haul but the only "designated" area was flooded and sunken in we eventually gave up and just left the yall where we could and put the key away ! Never again
Jasonti TOver charged me after I returned the truck
Neko LRenee was awesome got me in and out in no time will come again.
Lynita FGood Costumer service
Christina TVery nice and clean, thanks
James BOn a Saturday morning, the business was closed and locked. We parked the truck on the side street and dropped the key in a lock box.
Dennis SThis location was ale to accommodate Al my needs after the location on 1650 e 79th Stoney island chicago Illinois called me a the morning of my move and said my reservation was unavailable. I booked this a week in advance and it was canceled . But Ms Renee helped a lot!!
Takayla HFriendly kind !
KURT BExcellent service à la clientèle
WILLIE BEverything is ran well Renee always does an excellent job I love coming to her for our needs 5 stars
shalon dNothing just make sure Renee takes care of you!!!!
Dennis HI know it's been a couple of weeks since I rented from this location. But Mrs. Renee was very professional and knowledgeable with a beautiful spirit. I highly recommend doing business with this location / Mrs Renee. In the future I would also come back to this location. Thank you for your wonderful service.
Tiffany LAmazing service! I would definitely use them again and encourage others to do the same!
Marquis JThe service was excellent. The lady Renee was very nice and helpfull.
Aldo TGreat friendly customer service and support 🙏🏽🤝👍🏾
Dorian TProper y’all equipment to all y’all customers as a professional should in put safety first be for you let them go on the road concern means everything to putting your customers firsts
Trent MNothing don’t change a thing
Donald HThe sales person was very excellent. Gave me all the ins and outs about how to do the truck.
Kevin SSells agent is very polite and friendly.
Akram AEverything went well. Great communication from the friendly staff.
William WRenee was wonderful to work with! She is very kind and I appreciate how hard she worked to help the moving process go smooth.
Tyson CThe air condition was not working so that was about the only thing that I found wrong but other than that excellent service by your clerk
Walles l?????????
Jose Mthe location was great. the reservation system before that was awful. Totally a mess and had us go to 3 different sites.
alison kI was going to be a few hours late than expected , when I noticed the person on-site she had no information about any fees or rates that I might incur . I then asked her to have a manger call me, I never received a call back. Next thing I have a charge come on my card. When I called back I asked for the the reason for the charge if it could be explained to me. The person could not give me a response, I then asked for the mangers number . When I spoke to "Mr Berry" he stated I was charged another rental fee, when I asked them what does that mean he said I was charged as if I rented the truck for a second time, I told him I would only be a few hours late he then said ok bring it in and we will work it out. When I dropped it off and called him he said the charge would stay on my card and it was charged for another rental day, I said had I known I was charged for another rental i would have kept the truck longer as I had rushed to bring back, he said " we'll good thing I didn't let you know when we spoke". I understand the person onsite not having all the information but for a manger to handle a customer I frankly found very offensive and crass. I will in no time soon bring my business to Uhaul anytime soon.
Mario PMy contract was transferred to this location without prior notification. I was originally at 6701 S Western and learned my reservation was canceled while I was at the desk. It was hot as hell at 5800-06 S Western with no AC working and no fans to accommodate customer service. Get it together for hot summer days.
LANIYA BI couldn’t get the truck for an extra day due to her renting it to somebody else when any other haul allows you to do that, and she wanted to charge me. $20 and an additional 50 that’s not stated in the contract and the worst of all is I got into issues with the police because the truck was reported stolen since 2019
ANASTASIA FCustomer service was excellent.
ETHEL HEverything was great. Highly recommend!!!
Darden PWhen you call and rent the truck they quote you a price, which is different upon return. So I want to thank the young lady on 58th and Western she gave me a clear break down of what my charges were. Again thank you.
RENEE FEverything went very well
Pearl JI was told I was getting charged one estimate(which was an okay estimate) at the end I was over charged by more than double.
Daniel AHelpful staff!
pawel sMore mid size trucks had to use a mall one too manany trips
CASSANDRA CContinue to do what you all are doing!!! Very nice service and professional!
ERICA WMy representative at the location was so kind and courteous. I appreciate the service and for making the experience a wonderful one. Nothing but positive vibes from the moment of walking into that location. Merci.
Jose D