Key drop of box (lock) was a little rough but otherwise a pretty smooth transaction
NATHANIEL S
Customer Reviews for Linens Plus Warehouse
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The young lady treated us very well and the rental experience was much faster and easier than 1 1/2 ago
STEVEN SDropped off at this location on thew weekend when they were closed.
james lThe representative was very professional and courteous, impressed.
Hector TThe attendant was awesome. She got everything for the check in done fast.
tracy hThe young girl was very helpful getting me all hooked up because I did not have much experience hauling a trailer. She also let me know about reference videos and additional insurance coverage which made me feel secure in my rental.
Myryam FJust keep doing what your doing. Location is perfect for us and will be for others too.
Dale MThey charged us more for the truck because of the extra miles when they were suppose to give us a day free and extra miles and $50 dollars back due to the inconvenience. So I had to call U-Haul to get a refund because the manager in huachuca didn't answer his phone or return my phone call even after I left a message on his voicemail.
Paul AVery good, would use again.
chris cMemo Date: 9-12-2022 From: Michael and Shelly Ioane, Contract No. 18780507 To: U-Haulk, Customer Service Dear U-Haul, We have concerns about our rental; we picked up the trailer, and all brake lights and signals worked when checking the lights. Since it was daytime, it had not occurred to check the running lights; but in the early morning, when we left, it was dark, and we noticed that the running lights did not work. So cars behind us could not see the trailer. We were pulled over by CHP and warned about this; we were forced to pull over at a rest stop until daylight. This was a considerable inconvenience and cost us time and money. (2) Your trailer had no jack, so when we first received the trailer, we removed it from the truck to use it in town; i.e., we had not left town for two days. After filling the trailer, it was impossible to lift the trailer onto the hitch, and we were required to borrow a neighbor's jack to get the trailer up; on the trailer hitch, it is "shocking" that your trailer did not have a jack built onto it, "Shocking." (3) We noticed that the trailer had no spare tire or jack system in case of a flat tire, although this was not a problem for us - what would have happened if we had a flat tire? Overall we were very disappointed in the rental, and we believe we are entitled to a refund or a significant discount because the running lights were not working; that issue cost us a 4-hour delay of sitting in a rest area until daybreak. Michael and Shelly Ioane
Shelley IThis is a new location they are really working hard and have fantastic customer service I would most definitely recommend this location and I will definitely rent from there again.
Wayne S