Great customer service!
DAVID S
Customer Reviews for M&M Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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El personal de esta location tenia mas preferencia asia los clientes de su negocio que alos clientes de uhaul
MARTIN ANothing everything went very smooth and the price was great
JOHN MVery easy to return trailer.
DALE BThe place was closed when we dropped off the truck. Dropped the keys in the box. very easy
Brent Cmy husband dropped the trailer off and said the staff were friendly and there were no issues.
KENDRA DCheck out was easy, check out was a little confusing using the app. Couldn't figure it out...too many steps.
BRANDY OOver charged vehicle would make noises while excelerating . Overall lack of care of vehicles at location
CHRISTOPHER CA+ service
TIMOTHY BHave blankets available that were reserved.
DOUGLAS DAmazing customer service, very kind and have helpful tips and options. They were so nice and helped me when I came back a day later to hook up the car transport. I really liked how nice and friendly the man processing my truck checkout was.
DEBORAH LCheck tire inflation before giving to customer.
NATHANIEL SI use it only for 1 hour les then 10 milles 86 dlls is too much
MONICA IRemind customers to immediately go to uhaul app to do the initial condition of vehicle inventory, as there is not one in-person. And it is too late if get started and try to do it later.
RICHARD FNice, friendly and accommodating.
CYNTHIA Bhours open. for drop off and pick up.
MARGO HM & M made the rental process easy and quick. I also used the U Haul app to check the truck back in upon return. A combination of face-to-face customer service and the technology of the app was a great experience
Sandra KThey told me I could drop off your truck in Park City. Got a call a few hours later from your dispatch saying I couldn't drop truck at that location. I had to drive truck back to Salt Lake or drive it to Heber. I wouldn't recommend using U-Haul to anyone. The entire point was a one way drive. I had to rent the bigger truck because this location said the smaller one I couldn't do one way. I ended up having to drive back to salt lake anyway. So I got the more expensive truck, also costing me more in gas. They didn't charge me for miles since I had to go further and out of my way to return it. I think U-Haul should have given me a bigger discount for the trouble I went through.
CHRISTOPHER HLoud ass barking German shepherd right up against the fence 2 feet from where I'm trying to rent my vehicle out at 7AM and still outside when I returned at 3PM. Super tight parking spots for big vehicles, knowing I reserved it 5 days ago…Would never use this location no matter what.
Benjamin ZSweep the inside before customer picks up
SERYLANNE HEmployees were friendly. Truck wasn't completely clean but was fine and drove well. Did the job. Instructions were clear.
CHRISTIAN ENice job and service
osman mM&M are Great to work with!
Brandi Mterrible service, charged extra with no compensation. would not recommend to my worst enemy
ian rCustomer service was good. Fast. Location is hidden though. The truck was dirty, and didn't have Air Conditioning. Aside from that while we were on the freeway it was very jumpy, as if one of the tires was about to pop off. Horrible truck. It just seemed like the truck was very old and hasn't been maintained properly. We rented a 26' truck.
clara lVerify who the driver is going to be.
Rosemary YIt would be nice to have trolly in every truck for safety, but overall it was very convenient to have great service at this location. Merci
Isaako Ui rented a truck out of Bluffdale last week that was amazing. The service was poor. They overbilled me. I tried calling 5 times and they never answered. Very poor and below expectations.
Clifford RWhen I looked this location up online, I was told it was permanently closed. Other than that, it was fine. Except that it's a U-Haul place. I dropped off the truck on a Sunday, so it was closed. Unless it really is permanently closed? Anyway, there was no personnel because they weren't open. The place is a little rundown.
JAEDA PCheck your check in app every single day!!! Would not let me check truck in even when store was closed!! Corporate needs to fix the software problems with mobile phones!!
Lance MLe hace falta mantenimiento al camión, y muy caro
Rosangela FGood visit overall - desk clerk was quickly overwhelmed after we walked in on a Saturday morning so he apologized for not being able to help me more. I asked for 2 dozen blankets, they only had 1 - which was adequate. They did miss the windshield wipers (as did I at pickup). I picked up an $8 replacement for the driver's side at a truck stop in WY on the way - so you OWE me! : )
DAVID RI got charged for gas when I brought it back with the same amount of gas.
Oscar AI have rented Uhaul 3 times and have always had some type of issue. The prior, a 15' van, the gas was empty and the front steering was marginal, dangerous. This time M&M provided a safe vehicle, but we went to a Uhaul outlet to make our reservation for a seamless pickup and return, yet we found out our pickup was not an out let. More important the fuel gage was verified by M&M to be about 5/8 which I filled it to on return in boise. Having past tissues with intermediary reps, I specifically asked your representative to look at the body, fuel and mileage, which he did and said was fine. After I left he called and said the contract shows 11/16, or 1/16 less and with this type of fuel gage impossible to split hairs, but he said he could not say the tank was filled as needed, EVEN AFTER HE LOOKED AT THE THREE ITEMS WHILE IN MY Presence AND SAID ALL WAS OK. I called your central dispatch and explained the situation and the rep said they would call the local rep to get him to let the issue go. Unfortunately again Uhaul has not followed through and I received a final bill for gas. At this point Uhaul is not on my list of moving van rental choices
viki hLocation marked the gas higher than it was on out receipt causing a $30 charge for the gas
Joshua Gquick and easy just how it should be. Equipment was ready to go and everything worked out great.
Michael SBecause I was to leave it with 1/4 tank of fuel, I over shot when filling and left it with nearly 1/2 tank. I should be able to get credit for the fuel I paid for.
Berton Bfast and simple, super helpful and nice!! they also have so many other resources for cars if you need like emissions or oil change. such a great location with amazing staff! thanks!
Julisa OPerfect experience!
Aaron WToo far away from where I live and no closer return place. Customer service was excellent
Cathy WPlease check the truck I was listening some things, the service is Great
Wilfred MNothing to improve. The guy there was amazing..very polite. Faster and the truck in good condition. Highly recommend this location.
Ademildo SRepair the vehicles when they get damaged
Matthew SWe are just a little disappointed when we paid. We had paid up front when we picked up the unit. But when we delivered the unit we were charged a little over an extra $100 for mileage. But when we got the unit we were promised those extra miles. We were told we had paid in full. And so that was disappointing. Also we were given in writing instructions of where to deliver the unit, but when we got there it was not the location. So we then drove to the location they gave us, (and because of that) we were down two gallons of gas and was charged for those two gallons. So we had to drive to get THREE gallons to accommodate the two and another one gallon to get to the gas station and back. Not happy with the delivery point.
Chris S