I have used this particular location more than once and have always felt this would be the only location i would use or refer anyone to. The staff there are that good.
LUIS M
Customer Reviews for M&S Power Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Extremely helpful staff
WILLIAM JJonathan was great and an absolute pleasure to work with!
MICHAEL RThe truck was immaculate and the guys were extremely knowledgeable.
JODY MIn my particular case, there was nothing that can be improved upon service was excellent
ROBERT AThe driver told us that the truck hadn’t been cleaned and there was debris he needed to remove.
Alexander GIt was an after hours drop off so no experience other than I had no issues finding the location or a spot to leave the trailer. I needed to call U-Haul and they were helpful over the phone walking me through the drop off procedure.
ROBERT FPolite and professional customer service. It is not every day you receive such kind and patient service!
ELYSE RFabulous experience. The owner/partner Jonathan was amazing and very courteous
JILL SA little pricy, and not clear on mileage, was not told and got charged $6 about used than miles limit.
SONNYSON HProvide wifi to uhaul customers. It took me 45 minutes to pick up the van and about the same to drop off. The area is rural so no signal.
Jodianne LI have dealt with the employees Mark, Jonathan and Nick in the past and they have always been very helpful.
RAYMOND BEven with truck being not available due late return they were still able to help me out
VAUGHN SNo blankets. Long wait for an attendant. No checkup upon return, ended up charging me twice.
SIMON AEverything went just as planned we rented out of Wappingerfalls . The gentleman was fantastic. The place was immaculate. The trailer was immaculate.
Jon NJust need wifi to make the pickup/drop off easier since cell service in the area is weak
Michael KDon't see why I need to drive 45 minutes each way to pick up equipment. Should have better traffic control by U-Haul.
David REvery thing was fine where is my receipt for how much I spent need for business
JOHN HOne thing; I had reserved in store on Monday, 8/19, for pickup on 8/21/24 @ 1:00 PM. I was advised that the store location would be closed on 8/21, but I could complete my pickup by the Uhaul app. We were running little late, arrived 1:37PM. and reservation was gone. I had to call Customer Service (Lorraine), and then Mike at Regional to get it reinstated. I think there should be a longer window before canceling a reservation. I returned van in person at the store on 8/22, and all was fine. Merci.
Vincent PThe gentlemen who took care of my rental was aces. He answered every question and more. I would hire him in a heart beat.
DAVID PI wouldn't recommend uhaul after this past experience. No dolly or blankets in the truck and it took over and hour to.get someone on the phone.
dominick mThe location and staff at this U Haul center is excellent. Such accommodating and understanding staff . Great price, awesome service.
Parthiban Nnone
christina hEverything was great Jonathan provided excellent customer service
octavia BThe staff was excellent as always very helpful very knowledgeable
Nick MMy experience with U Haul was disappointing. I booked the truck rental over a month in advance, and 2 days before my move, I received a call that my pick-up location changed. I tried calling to understand why the change, and I was left on hold for over 40 minutes and no one every picked up. I went to the new location the day of the move and picked up the truck. As I was loading the truck, I received several messages that I never picked up the truck and was told that if I did pick up the truck, the insurance and additional coverage I purchased wasn't valid. I had to stay on the phone with U Haul for another 40 minutes to correct the issue that U Haul screwed up, because they never sent me a link to complete after pick-up. I drove the truck over 2 hours to my location, and the smell inside the truck was atrocious. It smelled like mold, and I was having issues breathing. As I was un-loading the truck, I received a text that indicated that I needed to drop the truck off at the different location than the one I picked with I booked the rental. U Haul is very disorganized!! Very disappointed, and I will not be using U Haul for another future moves. My son is moving to Virginia, and he said that he would find another rental for his upcoming move. It's stressful enough during a move, but to have to stop in the middle and take 40 minutes out of my day, because of poor internal controls at U Haul.
Scott ENothing,continue doing what you're doing.Great customer service.
EMMANUEL TJust took the key and said I’m all set, didn’t check in the truck the a $25 charged showed up later on my card, unprofessional.
Wade KOn line vehicle checkout system needs improvement Took almost.an hour and two phone calls.to customer service to complete Very slow to load the information entered and dropped out twice during the process
Richard DYour agent dinged me with an $80 up charge for refueling. This is bullshit. I returned the truck with the same fuel level as it had when I rented it, and I have the pictures to prove it. Please have someone contact me. I will be formally contesting this.
Richard SGreat customer service. Fast
Leticia SBetter app
Jasmin SExcellent service reasonable price. Great experience. Thanks
George NSo easy and convenient to use the the app to reserve the cargo van. I felt comfortable and safe my whole trip. Thank you so much!
Paul MThey were a great help on such short notice John was very knowledgeable on the unit and how to hook up to my truck!
Rich MClosed @ 11:30A when dropping off,attendant was of little help.
Joseph AThe young man behind the counter did an excellent job! I have rented from U-Haul several times in the last 6 months and this was by far the easiest and most pleasant experience!
MARIA LExcellent customer service at the shop, he was kind and courteous. Very easy process, will definitely use again!
Caren OVery Professional and reasonable pricing.
Michael MGreat service. Very happy with this experience
Gary BEVeyone was very helpful and friendly. They explained everything and what I needed to do when I returned the truck. It went well, and would use them again, and recommend them to others.
Donna CVery simple,and convenient!!
STEVENR Reasy pick up, easy drop off, perfect size - thank you!
Mark BAfter leaving the keys with the attendant I received an electronic receipt where a $25 cleaning charge was added. This vehicle was returned cleaner than when I picked it up. Not good business.
Richard SNot very helpful.
John HThe employee was very helpful and made the process smooth. Merci encore.
gary cWhen you get to the pickup spot, you should have a Wi-Fi hotspot. You claim hassle free easy no contact pick up, but if you don't have service you end up searching for 40 minutes for the perfect place to stand so you can call the customer service to get the code to unlock the key because the app doesn't work correctly. Really freakin annoying, had to take extra meds because the experience upset me, not good idea for combat veteran's with mental issues.
Antonio FFast service, no hassles and very courteous employees. John was the name of the employee who helped me and it was a pleasure to do business with him.
John LI just want to give Nick from M&S Outdoor Power Equipment a shoutout thanks for all the help you guys are great highly recommend very knowledgeable
Michael PGreat service. Fast and easy. Helped hook up the trailer
Mary RIt was a very unusual drop off experience. I dropped off the truck a day earlier at their empty parking lot but it appears they had an issue with that.
John HThe place was closed when the hours said it would be open. It was a hassle to switch my reservation over to all online check-in.
Andrew HEasy in and out. Helped me at the counter. Did not make me use the app like some locations. Will definitely use again
brian wRien
Anthony CThere were empty soda bottles in the cab dirty napkins Electronic checking and out is surely fast but someone needs to check the vehicle
Stephen T