The overall experience was great. The only negative was that the location did not have the refrigerator dolly I ordered. Wasn't the location's fault, the app allowed me to reserve something they didn't have.
Steven R
Customer Reviews for Marathon Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Helpful, explain you each and everything, cooperative
THOMAS MVery helpful and completed my transaction as the app was not working.
Jeff GVery rude when picked up and didn’t have me sign anything
JUSTIN MI got to the store to pick up the van. I had to wait about 45 minutes. The clerk said there was a problem with the internal U-Haul website. Once he gave me the keys, I started to drive and noticed that the van smelled really bad. as we were driving, we started to notice a bunch of large ants, crawling all over the van inside. I also saw a dead fly, stuck to the sunvisor. I contacted U-Haul who promised me that I would not be charged for the rental however at night I received a receipt in an email saying that I was charged for $79. I will never go to this place again or use a U-Haul vehicle.
Timothy SThe guy at the counter didn't explain the process and didn't ask what was my preferred location for drop off which I had already selected when I made the reservation online. He selected a location farther from the house. There was some dirt in the truck and a pair of gloves (garbage). I cleaned it up and left the truck clean and still was charged a cleaning fee.
Eric WWhen I returned the vehicle the agent opened and closed the back door over a dozen times. It just catches a little oddly, but closes. The door was like that when I picked up the vehicle. He asked me what I did to it. Nothing. There was clearly nothing wrong with the door. He asked me what hit the door from the inside. I was transporting a twin size mattress and my sons garbage bags of clothes bag to college. Nithing significant. He asked my husband if he felt the door. My husband didn't even go on the journey with me. He was just there to pick me up from that gas station and take me home. Then he said he would have to talk to his manager about it when he was in. Made me feel very uncomfortable. I had purchased the insurance prior to the trip, but I know I didn't do anything to the vehicle. I have an excellent driving record and take great care of my personal vehicles. He also scraped at bird poop like it was chipped paint and then shook my hand. I will use U Haul again, but probably not this location. Which sucka because it is very close to my house.
Nicole RThe trailer had mulch in it. The kid working the counter was nice but was on the phone the entire time including on a video call and did not hang up to help me.
Diana M