I would have to say that dealing with UHaul through the App has been less than pleasant. While MC Headley Construction was very pleasant and helpful, I needed to change the date by one day and the equipment was available... a fee of $140 ish was added to the bill as a change fee for a $39 truck rental. They also add other fees to each transaction. Trying to reach customer service is a nightmare with over an hour wait to get someone on the phone, who is usually not the person you need to speak with so then you get transferred for another long wait. The chat doesn't work well and the leave your number for a call back was hours after it was schedule. I would only recommend if you can rent directly from MC Headley Construction.
Michael B
Customer Reviews for MC Headley Construction LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
U haul customer service was great. Very thankful for their help.
randall gRepresentative was very helpful and friendly.
Timothy NIt was an amazing experience all around.
anthony gEasy rental experience.
Robert RNothing, customer service was great!
Matt HExcellent customer service and professionalism. I would Highly Recommend this dealer. Representatives Phillis and Randy gave excellent customer service being helpful, friendly and professional.
JOHN QPhillis was very nice and informative!! The location was very well maintained and easy to drive in and out of the Lot.
Janine JEverything went smooth. Thanks UHaul!
William SI was returning a rented trailer and when I went inside I said to the lady I am returning a trailer. She said ok back it up and unhook it the best way you can. And said nothing more She had no idea if I could do this task. Did not ask me. Not the best customer service.
Tina WI typically like Uhaul dealers, but the one in Auburn was my favorite one yet. Fabulous service, incredibly friendly. I'll be back!
Sean MThe store worker was very helpful, and went out of the way to help me hook and unhook the trailer I rented. Best equipment condition I've seen in all the UHauls I ever rented. Merci!
Sang NVery good!!
Jorge PThe truck was dirty when I picked it up. I had to use my lawn blower to get all the dirt out. I left my garage remote in the truck and called 10 min after leaving the facility. Lo and behold they could not locate it and were not good about follow up. Terrible location.
Andrew SSelf return is a very laborious and crazy idea. The return process is very lengthy and impossible if you don't have cell phone signal at the drop off location!!! I really dislike that other companies don't have rental trailers as I would certainly go somewhere else!
jessica rKeep Phyllis around. She was very professional, personable and knowledgeable. I was stressing and waited until the deadline to relocate. She got me the truck I needed and made everything flow smoother.
CAROLYN KExcellent and helpful customer service. My day went by smoothly because of the rep.
Quentin STo collect the vehicle it requires two persons to be present to retrieve the keys. The mobile did not work and the web page can only be accessed with Chrome which should be noted in the email with the instructions.
Sabrina GNothing, friendly and knowledgeable people
John CThe U-haul app didn't work. Couldn't find my location. Had to call customer service, then get transferred to someone who said to use the browser instead. Then when I dropped the truck off some lady was squawking at my to drop the keys in the box like I'm, some moron who can't read simple instructions. She was probably the owner, but jeez, mind your business Karen.
Christopher CMaybe a little dirty inside but it's raining a lot (feminine) Maybe a little dirty inside but it's raining a lot (male)
Eritzon PIt was easy enough. The lady was nice, but said that I was lucky they didn't rent out my truck since I got there at 10:15 when I put 10 on my order. We waited 15 minutes while she was off doing something with the sheds in the yard..
Daniel KThe first thing I have to say is that the app was terrible when I went to pick up the truck on the first day on Thursday the 14th I couldn't get anybody to answer the phone or use the app to get the keys, and on Monday the 18th I was there at 7 Am and could use the app either, the account even wasn't there so I call and I talk to 3 different people, I was there for almost 3 hours till one of the ladies in customer service fix that but really, the app is absolutely worthless, takes forever to upload the pics so I was on the phone and on the app at the same time, 3 hours to pick it up and 1 1/2 hour to return and I took a pic of the site where I left the truck and I finish at home, it was really upsetting and was cold outside trying to do all that so, yeah, I had a bad experience, also I'm getting charge $25 for cleaning and the truck wasn't clean when I pick it up I took a pick of it, I return it clean or better than what it was when I pick it up, so that's why you are getting a bad review, sorry but that's what it is.
Herberth CThe customer service was excellent at this facility.
Cindy NPick up and drop off was quick and easy! The vendor was very nice and quite helpful. I would use this location again.
LaDora WPick up and drop off was quick and easy. Would definitely recommend.
Greg SExcellent service à la clientèle
Keeton MIt was great!
Travis JFantastic service overall!
Ronald SDropped off at this location 2 days after rental, (Rented on Saturday, returned on Monday). Spoke to a lady there that said I was "good to go". 2,5 weeks later corporate is calling me wanting to know when I was going to return the unit?!? I explained the situation and gave them all the details. Corporate said they would take care of it... 3,5 weeks after rental corporate is calling me again asking questions about the unit and if I still had it?!? I explained it to them again. I also expressed my concern that this was the second call weeks after I returned the unit. They assured me that I was not going to be charged anything "extra" for fees or a lost unit. I did receive an email later that same day with a receipt attached showing a $0.00 balance. Just concerning that I was called twice, weeks after returning because U-Haul apparently couldn't get there internal communications correct. Jason
jason jKeep coming back because the service is very personal and up front. Really enjoy working with you li action in. Auburn/Carl, GA. Phyllis is a caring and emphatic human being! Thank you for having pHyllis on staff.
herrington lVery helpful. Phyllis communicated well with me, helped me when I was running late coming back, and helped with the problems with the app. She was amazing! Highly Recommend this location.
Sonya VAlways great and helpful also Always so friendly don't change anything. Merci
Elizabeth hPhyllis who runs this location was a real patient, understanding and kind person. We have had a myriad of issues involved i our move and had to keep extending our rental. Communication is key and you have a great asset in Phyllis! Thank you for having such a good person on staff.
herrington lEverything went well, the location was easy to find, and the truck was in good condition and very clean.
Jorge MThe truck was a ruff ride and seems to need a tune up or engine cleaning or something. There was a lot of jerking and when pushing the gas it seemed as though it was going to turn off.
Ajyl P