Staff was real nice helpful and curtious great folks
CRAIG B
Customer Reviews for Mile Stretch Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Your attendant has what I call fiefdom syndrome. He believes he should only have to say things once and everybody should understand. He called the marquee sign a letter sticker board where he wanted to go to park my car. When I didn't understand his amazing description he got short with an attitude. A few times I got the "I said this" statement out of his mouth. The guy definitely needs a customer service lesson. I would suggest the motivational training video "Give them the Pickle". This guy gave crab apples.
Raymond Aoverall it was a great experience, they called me in advance, once in the store they helped learn everything I needed to know about my rental and at the end the return was very quick so it was all great.
Jose GHidden charges! My 20 dollar van rental ended up costing almost 50 dollars to go a total of five miles. I'll NEVER use uhaul again. And I'll be sure to tell everyone i know about my experience.
TRACY Rassociate was nice and equipment was brand new but he didn't know about employee discount and didn't apply for me so i had to call customer service to get it fixed
BRIANA GPlace was closed I was dropping off a 26’ truck
PAUL NI was charged the $15 dollars for insurance when I didn't want that coverage. I will call for refund
JODY BI was charged $12,35 for 3 gallons of gas, when I already put that amount of gas in myself to bring it to the same mark on the gauge. I even took a picture as proof. Please refund me the amount of $12.35.
BRIAN VThe truck had a lot of broken glass in the locked cargo compartment so evidently it was not properly checked in after the last use. The gas cap came apart into 3 pieces in my hand when refueling. My wife cut herself on the broken glass.
JEFFERY HI payed $25 for gas in a vehicle I drove less than 25 miles. It had more gas in it when I returned it than it did when I picked it up. It's unfair to make me pay for someone else that didn't fill it up. I will use uhaul again but definitely will not from this location. The man working told me he would make this right but of course that never happened.
TERI KJustin was cordial, helpful and great customer service. Thanks
Carmen HNo much, your company was quite compliant, Trailer worked fine, and drop and return was simple,
Steven SOver charging on certain things needs to be reevaluated. Truck was running rough.
DAWN ETruck parking area is tiny and it was very difficult to park a 20' truck and auto transport after hours.
CRISTOPHER AThe truck was clean but it had a ugly smell of urine, when I pick up the truck I was supposed to receive a phone call that day before 11 nine before five pm no one Contac me, then no one text me to let me know that I need to get into the website to be able to get the keys and follow instruction, at the time I thought that I had lost the rental because it was close . Back communication with the Customer, the truck needs to be checked of transmission it was a horrible drive I have rented before and never had a problem
Minerva SMake the app more parallel with the service. Be able to go into the email for the reservation and click a return in the same email. One step One stop shop
JESSICA TMerci!
SEAN SVery nice people. Nice working with and would recommend to others.
CHARLES Dadded insurance to contract without my permission..............
JAMES TPersonnel was awesome and gave a Special Touch even after what was so horrific event of a hurricane in Florida and should be commended for their service efforts
PETER RAlan was helpful and a pleasure to work with.
MICHAEL MThe original store on Jasman and 19 had bad customer service
Raymond lStore was closed when we dropped off.
MARY TThere is something wrong with the steering in this truck. It drifted from side to side as I drove it. It is dangerous. It also leaked through the side of the cabin when it rained. Water drip down the seatbelt and my shirt got soaked.
JOHN MGreat staff very knowledgeable and friendly
Andre BEquipment was completely dirty inside. Tooth picks, popsicle sticks, sand, dirt, smears on windows, spit on seats, just not cool at all. Sad
RICHARD MI feel I was over charged for mattress bags. I was charged $40 plus tax for 2 king bags and 2 queen bags. I saw the same items at a different u-haul location for 6,99 and 5,99 respectively. Also, mile stretch did not go over the truck in any way prior to my leaving. It seems they would want to educate the renter on various controls and safety features. Just a thought for safer operation.
bernie kBest Uhaul rental experience we have had. Wonderful staff and equipment was in great shape.
Barbara VJust keep up with the good job
Alberto DExcellent service à la clientèle
Sergio LI forgot the lady's name who helped me, but let me tell you that she was very helpful, incredibly knowledgeable, thorough, and pleasant. She us why I return here regularky for my short term local rentals with trucks of various sizes. This is for her: "Thank you ma'am!"
George PI DID NOT rent a U-haul.
donald wThe warning Light for Tire service constantly kept coming on. It Made the long driver very nervous. 12 hours. I will not use Uhaul again bc of this.
Mark FMy only issue is being charged for 2 gallons of gas when I only drove the truck 4 miles. That means the truck got 2 miles to the gallon. Not logical.
JOHN MCheck how the vehicle are running .
Juliana Pi had no problems with this rental and enjoyed the easy process.
Terry FThe tires had little to no tread on the back. Other than that, it was a great experience. And Melissa White was absolutely perfect. She made my rental time quick and fun and she was great.
Carrie WGreat location. Friendly and easy to work with. Reliable.
Michael LWhen i arrived to pickup the keys in the office. The gentleman at the counter sighed and asked me why i wasnt bringing the truck back to him because he had a "regular customer" coming in to rent two of the trucks, one of which i was renting. I said sorry sir. I'm moving to spring hill I'm not bringing it back this way, can you give me the keys, he hesitated and refreshed his screen snd had a very bad attitude about it.
jerold SFantastic experience and staff was extremely helpful and just wonderful!
Misty HThe price for less than a day way way too much.
Kathleen LSecond reservation this month and both times the dolly was not placed in the truck but was charged for it.
James PGreat staff both people on site that I saw where great and very accommodating
Anesti SPersonnel was on the phone.
Zulneb MSo, I went in to rent a 15 foot U-Haul at 10:07, I asked the man attending the counter how long I could have the truck, to which he replied "It'd be for 24hrs, as long as the truck in the lot in the morning you won't be charged." "It needs to be cleaned, and the tank is a at a quarter, it needs to come back will a quarter tank." I did all of that. He didn't end up getting his system to work until 10:39am, I got in the truck and pulled out at 10:47am, and returned the truck the next day at 10:32am that's 24hrs before I both paid for the truck, and when I left the lot. Yet I was $67, and an additional $99. Even though my receipt I received after the I dropped it off says my total rental charges were $97.
Thomas SWouldn't review vehicle with me, listed gas as over what was in the van, changed terms after online reservation, werent in office during business hours....i contacted them and showed time stamped photos of the fuel in relation to what they listed and they still charged me a surcharge for the missing fuel that was proven wasn't there upon receipt.
Francis Ltruck had 3'' of play in the steering wheel ,horrible rattle in acceleration and deceleration
Justin SCalled me ahead of time to explain the process and was super nice.
ALFRED HThank you very much for your help.
Scott BCheck the dedication at the York, Pa. location.
Eric vYou don't give enough miles for one way trips. Not only did I have to shell out $90 to buy a dolly, but then I had to pay more money for the extra mileage.
Sean CThe truck needs alignment.
Hung TTrain your employees better
Stacy BCarli was very helpful and is a great asset to your location ;) Thank you for asking ;)
KIM S