Customer Reviews for Mill Creek Shell
(U-Haul Neighborhood Dealer)

Évaluation :

2

Clicking in the left front axle made me believe the wheel was going to fall off during a turn. Truck did not feel safe. Staff at location, speaks basic English, but hard to understand and extremely slow to do much anything.

Évaluation :

3

When I first arrived, the clerk was helpful and helped me replace one of the missing rental equipment with another that he had. I had ordered two dollies and one furniture dolly. I instead got one dolly and two furniture dollies, which was fine. When I returned the uhaul later that day, the new clerk was rude and quick to try and get me out the door. I decided to do self check-in to make sure my uhual would be marked okay. He seemed to be annoyed by that as he would come out and say I could just leave the keys, and he would handle the rest. I was hesitant too as he was pushy about it. When I refused he seemed annoyed and went inside.

Évaluation :

2

The customer service person was very unhelpful. This is a small location with not a lot of room to park vehicles.

Évaluation :

3

Cab smelled like Marijuana. Hadn't been cleaned or vacuumed. Back of truck contained previous customer's garbage, hand truck, blankets and dolly. I had to store these items while I used the truck because I had no extra room in the truck.

Évaluation :

5

Excellent service à la clientèle. Nice to have at a location that you can fill up with gas after a job done.

Évaluation :

4

cab of truck was not clean and cup holder area was dirty.

Évaluation :

5

Quick and easy through the app

Évaluation :

3

Make sure the tank was full as it wasn't when I picked it up.

Évaluation :

5

Excellent job. Quick and easy pickup and return. Keep up the good work.

Évaluation :

1

They are rude to women. They speak in their forign language and make jokes about you. They lie about your rental issues. And over charge. THEY ARE NOT PROFFESIONAL THEY ARE EVIL RACIST AND SEXIST. If you are a whote woman go sonewhere else.

Évaluation :

1

Rude attendant

Évaluation :

1

This truck was problematic. The shifting was poor and needed a cable replaced in the shifter. The ignition was Janky and hard to get the key out the walk just as bad and had to get off in the back. I was pissed.

Évaluation :

3

Clerk was difficult to deal with....Albert Treated me like I was an idiot about Uhaul. As you can see I deal with you all quite a bit recently so I'm pretty certain of the process. Very smug

Évaluation :

3

We rented the van for less than 6 hours, to go 40 miles, and it cost $153! Complete rip off. $19,95? Yeah right.

Évaluation :

5

Super easy!

Évaluation :

4

The experience was entirely satisfactory.

Évaluation :

1

i was extremely dissatisfied with my experience, when we picked up the van from the shell location they had no dolly, which we paid for. then when we returned the truck the employee had to get the key out of the drop box so i could take pictures, he tried to tell me he didn't remember me coming in and was trying to tell me i mustve picked it up at a different location. after about 5 minutes of explaining every detail of our 30 second transaction earlier that day he finally realized he was the one who gave me the keys earlier and forgot our dolly.

Évaluation :

5

Excelente personal

Évaluation :

2

This location is a gas station and there was no where to park the truck safely. It stuck out into the road. Also the self check-in process didn't work. The first step of uploading the picture kept saying failed to process image. Tried it ten times. Ended up having to call.

Évaluation :

3

I had an estimate of 20 miles. I ended up using 10 miles and have not seen the credit to my card applied.

Évaluation :

5

Everything fine to me

Évaluation :

5

Everything went smoothly, good service, I recommend it

Évaluation :

3

Charged more double the miles i drove

Évaluation :

1

Truck gas tank was on empty on arrival. Had to get gas before I even left the lot. Didn't do a lot of driving, returned with more gas than I started with.

Évaluation :

1

We completely got ripped off. The truck had not been maintained and we got charged for the crew not filling it up. We only went 12 miles and was charged $100!!! I am going to blast this all over social media and Google reviews. I can't imagine how many time this location has done this to others. I will be calling!

Évaluation :

5

Everything went well. The operator of the U-Hail was friendly and straight to the point. The truck was reasonably clean and ran well.

Évaluation :

4

App is very frustrating. Multiple pic angles is pointless since the quality of images and time of day made it difficult. Please review these requirements as none of these are needed when renting from the service desk. Actually made it a longer process then going inside to the desk.

Évaluation :

5

The person who helped me was very helpful,Nice,professional,patient.and he knew his job. Thank you very much for having people like him working it made it so easy.

Évaluation :

2

Didn’t have all the equipment I needed and was not told that the truck was not full of gas.

Évaluation :

5

We rent often, and the vans are ALWAYS quite dirty inside from the previous user.

Évaluation :

1

I reserved this uhaul and dolly 2 days ahead of time yet when i picked up my uhaul the guy at the counter informed me they didnt have any dollies and told me id have to get one from a different store using time and money out of my day and miles and gas in the uhaul. I should not of been charged extra for going out of my way to get a dolly that i reserved ahead of time.

Évaluation :

1

The operator at the Shell gas station was unable to understand customer needs. His attitude was unfriendly when I faced a situation with my truck and he called for an additional service without my consent. When I challenged his decision he was arguing with me instead of cancelling the service that he booked. I think he just wanted to rip off and make some extra bucks.

Évaluation :

5

2 hr pickup delay due to Uhaul system wide outage. No backup plan available. Disappointed.

Évaluation :

1

They charged me for gas and I have picture showing it over what I started with also made me have to stay another day as they were ha I g problem s ch cking me in.

Évaluation :

2

The rental process was very time consuming. I filled out the rental information and agreement online and was expecting it would be a quick and easy pick up. Instead, I had to leave work and spend half an hour re-submitting the information in person before my brother-in-law could take the rented truck. And in the whole process, his drivers license was never even looked at, even though I was clear from the beginning that he would be the one driving the truck.

Évaluation :

5

No improvements needed

Évaluation :

5

This was made for ease. We thank you for your great service.

Évaluation :

1

Very poor communication with personnel responsible for car reception at Drop Off Location, lack of basic english skills - I was approached by a random person asking to give him keys to rented truck - there was no sign or confirmation that this person is really U-Haul representative in any way - I was asking mutiple times for any ID or evidence that I am returning truck to authorized person but I did not get any proper response. Later on that person charged me 150 dollars for blankets that I returned almost untouched but fewer than in my order. Problem is that I got fewer already at the time of pick up!!

Évaluation :

5

Gentleman running the shell station was very friendly and kind.

Évaluation :

4

The app did not make it clear what I was to do with the keys each time. First, it did not say where to get the keys, and there was no clear signage at this location other than a key drop box, but that's obviously not where you pick it up. And then when I went to return the truck, the app again did not say what to do with the keys. I went inside both times, but I wish either the app indicated or the location itself had signage indicating where to pick up and drop off keys.

Évaluation :

5

The representative took ownership of my truck delivery immediately upon arrival.

Évaluation :

5

i do think you should let people know price by the mile - when i got the bill for $120 - thinking this was about $30 - i have to say i’m not happy about that! i moved a crappy couch for college kids and now it’s going to cost me $300 to do so! that’s just sucky. $50 at the most is one thing - so not thrilled about the small print extra fees.

Évaluation :

5

To uhaul: you need to have a separate place and trucks for people who do farm animals. Vehicle had farm animals previous cause it had any and smelled like manure plus had pooh behind driver in hard to see area. You could see it from the passenger side No one cleans these trucks anywhere Quite evident thx

Évaluation :

1

Worst experience ever!

Évaluation :

2

My bill got things added which I never signed up for.

Évaluation :

1

Absolutely horrible uhaul experience. Please go read the reviews for this location. I paid for a dolly and furniture pads that I did not receive. I had the uhaul for 3 hours and had no damage but was charged a $120 damage fee. I went back to the site to take pictures of the uhaul proving no damage. I went inside and spoke to the worker and he was so confused and hard to communicate with. He said he did not add the damage charges and could not help me remove them.

Évaluation :

1

the location employee accepted the car and said that everything was fine, there would be no additional costs. the employees did not say that the truck needed to be returned to the location where I got the truck from. I demand a refund!

Évaluation :

1

I rent uhaul all the time for work. I use it and clean it before returning. Never have I been charged a cleaning fee of $25, for the last 2 years. Never renting from here again and I suggest going elsewhere.

Évaluation :

5

Nothing. Thanks!

Évaluation :

1

DO NOT RENT HERE! Truck interior was dirty. They didn't have the pads & dolly that I had reserved was not available. The station attendant told me I was "out of luck". Because I didn't get the blankets, my furniture got scratched & without the dolly, I wasn't able to move all the items. When I brought the truck back, I showed the station owner the scratches & he told me he didn't have a back room, which is why they didn't have them. He still charged me full price & didn't take off anything for the extra gas I put into the vehicle. This Shell station should not be a U-Haul store & should focus on gas & over priced snacks. DO NOT RENT HERE!

Évaluation :

2

When I went to return the keys the lady who took them over was very rude and unprofessional. I explained to her we couldn't park the truck where she wants without completely block in the car next to it. She yelled at us to park there anyway. Very rude lady also had an immediate attitude when I walked in fussing if I had put gas in it never even got a chance to say we did. Definitely won't be returning

Évaluation :

1

It was dirty and gross. Very strange interaction with the people at the counter. Most awkward. Rental I've ever dealt with. Would never recommend.

Évaluation :

5

Nice to have the drop off at a gas station. Good quick checkout.

Évaluation :

1

Van had no oil, broke down, waited 3 hours for a fix, on return no spots to park van, and attendant was obnoxious and rude amd refused to check me in unless I could park van in a spot it would not fit.

Évaluation :

3

Truck needs to be repaired so it is safe. Emergency brake and back up light not working. It shouldn't take 40 minutes to pick up a truck.

Évaluation :

3

I returned the van early because display panel was blinking “oil level low, add oil”; I was too anxious about potential damage to make a second trip in the van.

Évaluation :

1

English speaking people that know what their doing. I was over charged and was told that he didn't care

Évaluation :

5

Excellent customer service. The attendant was very helpful. Rental vehicle was in new condition. Will definitely use this location again!

Évaluation :

2

I was charged for safe move which i did not want. I believe the location added the charge during my check in. I NEVER purchase this option and would not have.

Évaluation :

5

Friendly staff, clean and safe location, excellent overall

Évaluation :

4

This location was great. I was a little confused as upon my reservation I had selected this location. Then a day later I received a text saying my drop off location was in Lynnwood. I called the number provided to me on the paperwork and had it changed back to this Mill Creek location. I really did not have the time to make these changes...