No improvement needed. Very good customer service at millers corner.
JEROME B
Customer Reviews for Millers Corner
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Every U-Haul employee has been gracious and helpful. It is a pleasure to be your customer.
CLAYTON VMaybe just technical difficulties, but wow. Was 15 minutes early for pick up so I did the check in online to save time. Went inside store, and it took 45 minutes! Cashier asked all the same questions I already answered online, gave me a total of double what I reserved for online, had ME call the uhaul corporate to override the price- BUT corporate had the same price as me. Cashier had filled out her end of the paperwork wrong so she had to fix it on her end for me to get my quoted price. She asked what card to pay with, and was on file but she had to input it anyway. Said she was going to print up my papers to sign, but came back 5ish minutes later to input my card again. FIVE TIMES before she got it right. Disappeared into the office for 15 minutes, with the door shut, until someone else came out and said they would email me the papers without signing. I had to pay my employees for the time I spent waiting when I had already checked in online, cost me an extra $100. I think that if a cashier is working alone, and is not trained properly to check in uhaul customers, then they shouldn't. This was the worst uhaul experience I've ever had, and I normally use this location about 30 times during the summer months each year. Will probably go to Taylor's Saddle Shop from now on. Can't afford to lose 4 times the amount of renting the trailer on wages paid to my employees for wait time. Normally don't have any issues with the guys who work there, just the cashier I have issues every time.
Kathleen KI reserved a 20' truck about a week prior. I got a call later that day stating this location biggest truck was a 15'. I said ok that's fine. I arrive to the location. They asked if I seen any trucks out there. I said yes there's one 10' truck and a couple trailers is all, but I have a 15' reservation. I was told there was no 15' rent there. So I had to settle for the 10'. Luckily they got the 10' truck in a few days prior or I wouldn't have been able to get a truck at all. It's not the persons fault that was helping me she was nice and polite. Sounds like they need to know ahead of time if anyone has a reservation. Then make sure they have the correct truck they reserved available. I was able to make it work but it was really frustrating
DUSTIN MGive the opportunity to have a spare tire for a trailer! Lots of places with no cell service and a spare would be nice
Mark UCheck in was quick and easy, equipment was clean and in good shape.
GARY WThey did not mark it recieved untill days after it was dropped off
Brandon MMerci.
Emily HEverything was great. Nice efficient helpful staff.
shirley mQuick, friendly
Mark GThe gentleman who helped us was efficient, professional and courteous. We were greatly impressed.
Paul LThe gentleman that helped me was the best. Extremely helpful very courteous and polite. He deserves a 5 star rating.
Jerome BThe trailer was a royal pain to hook up without a jack
Lori SGuys were great
Kevin HCustomer Rep was excellent, he will go far!
Robert HEverything was top rated service.
Dave SWhat wonderful people work here- they make everything easy and are sooo nice!!!
MANCAVE CThe drop off guys were very help.
Chris JThey are very helpful and considerate. Nice folks
Sheila DEveryone was so nice and accommodating! It was an easy rental! Thank you UHaul ☺️
Brenda RI have been using this location for a few years now when I need help moving all sorts of stuff. Kidus is the man!!! Kindest and most helpful every time. He is always happy to help and has gone above and beyond for myself and my family. I will always be thankful for the service they offer and fulfill to the max. 11 out of 10 stars! Thank you for always coming through like champions!
Mark PI did not rent from U-Haul. Someone must be using my identity.
Rachel NUnderstaffed
Jack LThey were amazing!!! I did not have time to make a reservation, but they were SO HELPFUL AND NICE, and worked with me to make what I needed happen!!! I have an in-town move going on in Sidney MT, and will rent a few more times during this process!!! Excellent service. Five stars.
Lisa RThe associate that helped me went above and beyond to accommodate my needs at a rate I could afford. That's huge in small town Sidney Montana when people like myself had no idea what I was doing
Elizabeth CHave your people understand exchange rates. I was given a quote in Canadian dollars as that's where I'm from. When I wanted to pay for it I was directed to the US side for payment. They tried to bill me the same amount but in US dollars. I tried to explain this to the lady and she could not understand. Finally got hold of someone on the Canada side who did and the changed the price to accommodate the exchange
Jason IThe move was great but when I turned it in the charged me extra mileage and i had to pick it up i Sydney and then go to glendive and moved to miles city and also i returned it two days early
Irish HNothing, very helpful very friendly
Danielle CWhile not exactly dirty, there was debris left from the previous rental that would have been easy to clean out. The agent who managed picking it up was very helpful.
chris bNo compensation for 100 mile drop off point U-Haul changed from the original drop location. The original location had no more room to drop the trailer I rented. That's a U-Haul problem, not mine. No one helped to unhook the trailer, I couldn't even get a receipt because it was snowing, and his response was "I'll get it later".... I will never rent from U-Haul again, and I will tell all my friends on facebook and twitter about this horror show rental.
Fred SI can think of nothing that needs improvement
Brent PWe dropped off the truck a day early. The person did not check us in and said he would do it tomorrow. We had enough gas in the truck and it was clean. Next day, we get a $60 charge saying we did not have enough gas. Very upsetting since we had made sure to have 1/4 of a tank in the truck.
Tara RThe people when I picked up the Uhaul and when I dropped it off we're extremely kind and did a great job hooking the trailer up so it did not swerve on the road. It was a great experience.
SHELLEY SIm a patient person but I feel that others would have been irritated with the person checking me in. He was the only one there and trying to check me in with the uhaul and run the convenience store at the same time. I spent approximately a half hour before hooking up to the uhaul trailer then another 10 minutes waiting for the guy to come check the hok up.
JAMES DWas told the amount was inclusive from Sidney Montana to Camden SC and paid a high flat rate only to be told when dropping off truck we went over Milage and had to pay, Nit good business and deceiving.
KEITH BNothing ! Everything worked out great! 😁
A EDrop off was no problem. They took my name and telephone number and I parked the trailer and left. Quick and easy. Thanks.
Eric SI wouldn't change a thing
CHARLES WThere was prior damage before Millers Corner got the truck. That was the air sensor in the driver side tire, causing it to leak to half psi. Eventually the tire would have exploded. Had to waste several hours calling UHAUL roadside and waiting because the prior UHAUL dealer didn't catch this damage. There were scrapes and damages near that driver side wheel which means the driver before me was probably a bad driver. Millers Corner however, excellent! Helpful, easy and quick service. Friendliest customer service I had ever received. Would use them again in a heart beat!
Jimmy TStock more moving items. Hitch balls and pins and maybe some ratchet straps would be good.
Scott WEach step of the process was done with a smile and care. No better customer service anywhere
Audrey RService counter Great guy!!!
Daniel MThe staff at Millers Corner are fantastic and made my last minute rental happen. I can't thank them enough.
Gail MVery very accommodating ❤️
KIRK JStop robbing people
aaron dNow this is a U-Haul I will always rent from.
LARS Sthe only issue was the safety chains had a issue hook opening was to small and we could only hook 1 chain to the factory Uhaul hitch that was installed previously.
Dennis BNothing. This is a nice place and I was happy to be there.
Marvin WThey went above and beyond to help us in an emergency situation!!! Great customer service!!!
Julie TExcellent service à la clientèle
Dia BExcellent service à la clientèle
Dia B