Dropped the trailer off after hours!! So talked to now one!! Was suppose to get a refund, but as of yet have not gotten it!!
JOHANNA N
Customer Reviews for Misti Hauls It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I had truck for 12 hrs. But was charged for 2 days. Think I was taken advantage of and overcharged
William DRien
Bruce WDoug was very helpful in the truck rental experience. I would definitely recommend this location to anyone looking to rent a uhaul.
Scott WVery convenient being right in our home town! Easily reachable and a fast process! Thank you for making our move easier!
Candy WThe guy behind the counter was rude and seemed like he had trouble doing his job. He talks to you like you're a child at his house that's been misbehaving. Insane. I had to but my tongue. I'm his age!
STEVEN MExcellent customer service, clean and well maintained vehicles and made the process extremely easy.
Denise DWe had requested a pickup in Springfield IL and were sent 40+ miles away to a facility in the middle of nowhere. The facility operator was very friendly, but it took an extra hour of our time to get the truck given the remote, out-of-the-way location.
Richard BI’m fine with this. Only problem is the online check in. Weak phone signal causes app to fail or complete prematurely.
Kendall REverything went well
Allen CGreat service
MICHAEL TWe struggled to get hold of a human that would help us at this location. Ended up using uhaul online to reserve a trailer. the reservation said we would receive a call the day before prior to 5 pm, no call made to us. The local guy did apply a discount for being a veteran as the information said, but he added the same amount of insurance (not requested and even stated to him we were not taking insurance) to off set the discount. This is a scam that uhaul corporate applies to every contract. we got less than 20 miles from town and one tire shredded and put us on the side of the road for about an hour. Uhaul does not like you to have their phone number as everywhere we looked we got the local guy. he told us to call 800 uhaul. I informed him that was not enough numbers, so he got to the office (part time office) and gave me the number. This provider would not print a receipt and I could not see it until I got to a screen to review it. they charged me for insurance that i asked to not be charged for. he would not change the contract and fix it.
kenneth tEverything worked well and the truck interior was clean.
Laurie RAll went well, despite the fact that my reservation was transferred from Decatur to Clinton, IL. So pickup was a hassle. But my main concern was that the front end of the truck was very loose. It wandered all over the road.
John DCustomer service was poor and truck was on empty with gas light on as soon as we left
Kassi MNothing to improve.
Jack MFast and friendly pick up!
Candy WIt would of been nice if I was informed I needed to set up an account and do my check in and out online because now I guess Im going to be charged more even though I sweep it out and put gas back in it
Kevin WDog was very professional and helped me get what I needed. Very communicate about anything I had questions about and didn't hesitate to assist. Thank you again.
ROBERT GEasy drop off other than being charged a cleaning fee for a Uhaul that was given to us disgusting. We disputed the cleanliness when we first picked up in Phoenix. I realize this is not this locations fault, but it's not ours either.
Debbie W1 tire had a nail and was low. Waited over 2 hours for assistance to arrive. Needed replaced. The truck ambulance service, Sweeney's Brothers, were awesome. They were in another call so had to select another. Sweeney Brothers heard the 2nd call and arrive by 7 pm Train your franchise owners to offer customers service.
Shirley SWas not told about $7 charge for dolly that was already in the truck prior knowledge and consent
Nicole BHad an issue with the battery,but U-Haul took care of it. Good customer service! Merci.
Shanda GGreat place.
Margaret BVery polite and a very easy place to use.
Daniel CNot a damn thing your employee was one of the kindest courteous and just outright unbelievable. I will always go back to him if I need a truck or a trailer at any time thanks to him our move was a complete success thank you
David WI was very pleased with my rental experience. It was very convenient and easy to pick up and return the truck. I would highly recommend
Alexander WWas very helpful with everything.
maryan s