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Marcus R
Customer Reviews for Napa of Eureka Springs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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very good truck, well maintained,
GAYLARD FI have had this issue before I returned UHaul with gas showing exactly the same number of miles to empty but I end up having a gas fee for gas gauge not showing exactly what it was when I picked UHaul up. To me yesterday the gauge looked same but it showed exactly the same number of miles to empty and had to pay over $7 for fuel.
ANGELA WCar quit running just as I drove into Eureka Springs AR. I coasted into their lot and it wouldn't start. They let me keep it there for 2 days but I couldn't find anyone to fix it they rented me a truck and auto hauler and I was able to get it home. Very courteous and helpful.
DELBERT Tfantastic service
JAMES RNot sure left key in drop box didn’t meet anyone
DONALD GThe after hours return through the app was annoying, but eventually worked. I had no accedent and should not have to take a bunch of pictures of the truck.
Eugene BThe guys were very helpful with information and getting me set up to go. Easy check in, easy to navigate truck out, great location!
LAMYAA LAwesome to work with
CAROL FClean your vehicles and make sure the file level is accurate
CLINTON BEasy drop off !!!
SEAN TThe agenys were helpful lind and professional I do think your mileage rates are absorbent
ANN SVery expensive
EUGENE WWalked in and they told me they gave my uhaul away because I was late after I called to move it to 10 am when Uhaul split up my pick ups over 30 miles apart. Then was told they did not give it away and the counter person was giving me false information.
Dawn GEasy to rent, pick up , and return. Great customer service at Napa in Eureka Springs, AR
Kate W19,95 plus miledge and still had to pay for gas?
William SThe truck I rented was not correctly registered for my pick up. Subsequently it did not have the appliance dolly nor blankets I requested. It was not cleaned either. Because it wasn't set up it took me over an hour at location to resolve with a phone rep.
Brian KThe worker was great very helpful
Colby CAnother fantastic and accommodating location with professional help!
Michael RWell the uhaul was almost empty of fuel. It wasn't swept out. And most of all we were charged more than we were told. By over 100 more. And the renter wasn't happy.
Charlotte SVery good equipment. Convenience unsurpassed. Value great. Sincere thanks. JWR
JAMES RThe passenger mirror could not be adjusted when trying to adjust it would move down pointing straight don to road, so for safety this is very unsafe. I thought also they fill the tanks before taking off mine was almost empty when I picked it up. People were nice but this reservation crap is stupid. I like U-Haul it's cheaper but for what I got not safe.
Capri EOutstanding service at beginning and end of trip. Equipment great shape. No problems. JWR
James RThe guys there were FANTASTIC!!! Kudos to your store for having them on your Team!!
Anthony FThanks for great customer service!
Karen KEasy app drop off
Kari AEverything went ok.
Richard CNapa said they just recently started servicing the Uhaul trailers. They were friendly and accomodating, highly recommended!
Eric T