Customer Reviews for New Hope Auto Sales
(U-Haul Neighborhood Dealer)

Évaluation :

3

Dropped after hours

Évaluation :

4

All is well.

Évaluation :

1

Stop changing locations after reservations are made. Bring back actual people and stop with remote pick up and drop off unless after hours. So sick of the confusion and hassel with uhaul!

Évaluation :

3

Honestly, I dropped it off an night. I submitted all of the required documents and the truck was cleaned as was charged $50.The gas mileage was at a quarter of tank as directed and we stayed under the mileage.

Évaluation :

3

Unmanned site. Just be informed to bring your contract.

Évaluation :

5

There was nobody there when I arrived but it was lunch time. When I called the number on the door, the lady showed up within a few minutes. She was very kind and helpful and greeted us with a smile. The return only took a few minutes. Very professionally handled.

Évaluation :

3

I dropped off the U-Haul during off hours. No personnel at the site.

Évaluation :

5

Rien

Évaluation :

5

The owner was really nice and very helpful! He even made sure that I had the help that I needed! Awesome customer service!

Évaluation :

1

Limited access hours. No 24/7 access as advertized.....had to call 800# to walk through process. Truck fender damaged and the rubber fender cover was not attached.....fell off when touched. Key box very hard to open.

Évaluation :

5

Staff was efficient and polite. Great experience

Évaluation :

1

They said I was under my milage when I droped it off but I wasn't sure tried to argue with me and charged my card well over what she should of an extra 30 bucks when I had plenty in there a bit more than when I picked it up

Évaluation :

5

easy in and out

Évaluation :

3

While this location itself was not the issue, I will NEVER use Uhaul again. On march 18th I reserved a 20 ft truck to be picked up at a location 2 miles from my house in Savannah, GA and got a confirmation email telling me a representative would call me by 6 PM on 3/31. By 5:45 I hadn't heard anything so I called the location and got no answer. I then called the main Uhaul 800 number and was transferred several times just to be told there were no available trucks anywhere in the area that size. I was moving 4 hours away to another state the next day so I demanded a truck in some form since my reservation had been confirmed for two weeks. I was then given the option to drive an hour one way from my house for a truck. This was such an unacceptable experience and added un-needed additional stress. If I had never taken matters into my own hands I would have showed up at the pickup location without a moving truck and been completely screwed over for my move.