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LORINDA B
Customer Reviews for Nutters Corner
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thank u
CATHY AGreat customer service and care. Would definitely recommend this location.
DAVID MComputers were acting up said they couldn't reserve but to have husband show up anyways. They we still having issues when he got there but were able to disperse the trailer. Only problem was the contract was not set up for the date she informed me in the form costing more money A dispute has been filed
GEORGE NGot there. My reservation was at 9am. Had to wait 15 minutes for the guy to show up. Callled U-Haul on there guarantee. They wouldn't guarantee it. Then after the rude call from customer service I then had to recall U-Haul because they put me on ealert list because I called and complained trying to get there guaranteed because they guy not being there at 9 made me late to where I was going. Poor customer service.
Jeffrey RThe associate in the store acted as if I was a problem for her that I wanted to rent a truck. After paying for the rental we went to get truck the assuage could not open the back which had the key. She worked on it about 20 minutes still could not get lock off. She called two or three people to figure out combination to lock all in all I waited around 40 minutes after paying for rental to be able to leave.
MICHAEL BFrank and Ciara are always great! Great customer service. !
Alan Meverybody was great. truck ran awesome
CATHERINE CNothing. I really appreciate the awesome service at this location. Cierra does a great job!
Alan MThey were very friendly and helpful.
Fred KThe girl that runs the place on the weekends is Cierra and she is awesome! Get us in and out fast. Great customer service! She needs a raise$$
Alan MNothing. The young girl that has helped us every time is great! Very good at her job! She needs a raise.
Alan MPerfect!
James HAll good! Very happy with the experience here!
Alan MThey were very helpful resolving mobile app issues when trying to return specific equipment with multiple open contracts. Entering the return info on the 20-foot truck reverted to the mileage for the 26-foot truck and tried to charge us $47,000. Also, if the app knows the original mileage, adding a feature of the original fuel level would be very helpful. Was very easy parking the trucks at Nutter's Corner. It may be difficult to locate at night if there are no other U-Haul vehicles parked in the field and/or if you are new to Cleveland.
Philip FI use this location all the time. Almost always have the equipment I need and they are courteous and quick.
Gregg JI'm sure I signed something instead of reading it first, but my plans changed due to something out of my control, so I returned the truck within an hour, and zero miles driven on it, and I still had to pay full price. It is what it is, but it kinda felt like a punch in the face on top of everything else that happened.
David KCleveland location where I dropped off was not easy to find. I wanted to get the truck back before the high wind storms arrived. And then I got charged for 2 gallons less gas after dropping off truck when it was due to trying to find this location. I thought that was not fare and it was disappointing to see I a charged $8,08 for this
jill JNothing. Good people
LARRY CThese people are just awesome. We called before we came by and they helped us in EVERY WAY!
Colby LPut a jack on trailer to make hook up easier.
PAUL BCost me 5 hours of movi g time, caused me to get a hotel. So not happy with this experience AT allll
Robert WMake sure equipment is cleaned out before next rental
John FAbove and Beyond customer service to get the trailer I needed
Juan COutstanding customer service - above and beyond to make the rental and pickup a breeze.
Robert AWe received the unit with leaves and dirt and were told we would need to clean it upon return or we would be charged a $15 cleaning fee. The unit should be clean upon pickup and the person using the uncleaned unit should not have to pay the cleaning fee for an already dirty unit.
Kimberly EThis is for Uhaul Corp, work on your systems (hello IT) to store customer information from a customer that rents multiple times a year, therefore it would speed up the process.
Juan CYour online return site needs a little work
BOBBIE SThe outside of the trailer was sprayed with mud.
Richard BThe gentleman that helped us was friendly and very helpful.
Chris PGuy at the counter was very friendly and got me checked out very quickly.
Patrick MThe trailer I used was very heavy. Was offered no help to hook up and had to ask for help when I returned it.
Mike CAs a first time UHaul/truck renter it would have been nice to have a bit more help with the rental/ equipment check and more support in learning about the truck and the rental process.
Jan SLeft brake light out on rented car dolly. Needed car dolly 1st thing Sat morning so reserved it in advance. Car dolly was rented out to another customer on Friday night. Instead of being at U-haul ehen it opened at 8:30am to get it, I had to wait until 8:30am and call to see if it was available which shouldn't have happened. It was reserved under my name for Sat so it shouldn't have been rented out on Friday!
JULIE CThis business is professional and friendly.
Joni JGet a better system for the Cleveland location. The system kept kicking the gentleman off and had to keep redoing things four different times
RICHARD BExcellent service à la clientèle
lisa BThe young lady greeted me with a smile and very understanding she was amazing
john fVery nice clean
Carla JDropped off the trailer on Sunday Sep 19 at 2:19PM CST
JOSEPH Sps. The first moving co. did not show -up and the the second did not properly secure items, most anything of value ended - up damaged broke front glass of both washer and dryer rub marls on couches, i provided ratchet straps and drop clothes and asked if they knew what they were doing.did not realize till unloaded. James Barnett
JAMES BNothing excellent help !
DONALD BMake sure all equipment is capet up on its mantince I rented the truck 2 twice know and door does not open right
John FNight dropped and called the next morning and representative had checked in thanks.
PAMELA DAt around 55-65 mph the truck would bounce pretty bad
Gary CYou could let the local place (ie Cleveland OK) Know IMMEDIATELY when a reservation comes in!..... THEN......you could make sure the equipment scheduled is available at location needed...... THEN......you could bring the equipment to the location reserved......reserved 2 plus weeks prior BTW...... THEN.....you could make sure your One Way Customer KNOWS which location to return equipment.......vs us arriving exhausted to a location who makes us wait 20 minutes while counter guy gets his snacks.....only to be told "we don't usually accept drop offs
Jane MWould have been nice to have had some help hooking up. The trailer was heavy and it was on the ground. Maybe have all the trailers on something other than the ground.
Mike CThey were closed when I dropped off yet they charged me $30 and said I dropped off a day later on June 1st.
Hannah NThe ladies working here are very nice and helpful however I’ve now been over charged as well as being charged twice.
KATHERINE P