Le client n'a pas laissé de commentaire.
ROBERT F
Customer Reviews for OC Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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You guys charged me for my Dollie’s and they were not in the truck and the person that helped me didn’t have any extra
Uriel VOnline check in didn't work. The guy checking out the truck also has online trouble so it took too long plus there was no alternate way to get paperwork done. Finally, truck had less than a quarter tank of gas, kind of hard to get where you need to go with that.
Brian MDrop off location was a nightmare.
ROBIN DUSUALLY MY ANSWER ARE POSITIVE IN THIS CASE CANT BE A WEEK AGO I REPORTED FRONT LIGHTS ISSUES.... THIS WEEKEND I RECEIVED THE SAME TRUCK WITH THE SAME PROBLEM MY MISTAKE WAS NOT CHECKING THE LIGHT FUNCTION.... TO MAKE MY WEEKEND WORST I WAS PULL OVER BY POLICE BC I WAS USING HIGH BEEN... I EXPLAIN THE ISSUED TO OFFICER AND HE CUT ME A BREAK BUT INSISTED NEXT TIME I WAS GETTING A TICKET.... I SUMMIT A 2ND REPORT TO EMPLOYEE.....
Ignacio REverything was great except two things The truck needs water fluid to clean Windshield And the most IMPORTANT THING HEAF LIGHTS NEED TO FUNCTION PROPERLY HEADLIGHT WOULDN'T TURN ON AT ALL...HOW IM SUPPOSED TO DRIVE AT NIGHT WITH NOW WORKING HEADLIGHT Other than that EVERYTHING ELSE AWESOME
Ignacio RLe meilleur
MOHAMMAD AMaybe specify from the beggining how many miles per gallon the truck is
DANIELA CThe problem I had was the truck smelled really bad. Apparently someone must of been smoking marijuana. I also reserved a dolly and it was not available when I picked up the truck. I should have been notified prior.
Gloria Lhave to be the van, very easy to drive
KHIET PEasy to pick up and drop off.
DAVID AEasy and friendly check out. Would revisit this location when I need another U-Haul vehicle!!
ERIC SLoading back area super dirty and sticky Front area dirty lots of dust and sti ky cup area Everything else is very awesome
Ignacio RAgent or owner was helpful and polite. Greeted with a smile upon arrival.Gave assistance when needed. Helped upon return as well.
JOVETTA REXCELLENT IN EVERYTHING....
Ignacio RNEEDS TO NAKE SURE WINDSHIELD SYSTEM HAS WATER IF WINDSHIELD NOT CLEAN ATLEAST HAVE WATER OR CLEANING FLUID SAME ISSUED EVERY WEEK OTHER THAN THAT 100 % RECOMMENDED AWESOME AND FAST CUSTOMER SERVICE
Ignacio RPerfect! Wish it was a lil more affordable
MARIA FLoading door rusty had a hard time to open had to buy WD-40 to make it run smooth... No Windshield fluid very dirty atleast have fluid.... Customer service AWESOME
Ignacio RNeeds more attention when it comes to cleaning
Ignacio RThey charge insurance on the rental without my approval .... Dirty front windows and Dirty back camera
Ignacio RThe only reason i select AVERAGE is bc 1 person available for gas station,lottery tickets and receiver inventory PLUS UHAUL ASSISTANT is too much he made me wait 45 mints to get help That set me back on schedule most of the time he is very fast in n out but this time he had too much on his plate witch i totally understand but im also on a time crunch
Ignacio RExcellent service
SCHUYLER FI’m satisfied with what your service
NNANYELUGO CExcellent service à la clientèle
THEODORE KEverything was almost 100 % great Windshield very dirty and no water fluid atleast to rinse the Windshield
Ignacio ROscar was very friendly and helpful. Great location. My son DJs at venues and I will make sure that we rent Uhaul trucks at OC Gas from now on.
CHRISTOPHER NGas cap was missing.
GABRIELA RService was amazing! Keep going the extra mile, very nice gentleman.
NANCY AGreta experience again!!! Very polite and experienced customer service!!! You have a customer for life.
Tamara TThe 20' truck I rented had an engine hose (maybe water hose) sitting in the cab. I asked the attendant and he didn't know if truck was ok to drive. He set me up in a 15' instead. He was great…i just wasn't happy about getting a smaller truck. I like the location and the people that work there. (It's a gas station, not a uhaul office)
TODD OTruck was dirty and felt old (had almost 100 000 mi on it) and kind of disgusting. I did like that it was at a gas station so I could just fill it up and leave it when I was done.
Thomas LRented a pick up truck.Did not have one in stock. They gave us a 10' truck for the same price. There was a padlock on the back gate and had to wait around for someone to give us the combination to open it. Filled it with gas as there was only 1/4 tank and had the truck back within 2 hours but they charged us the same rate and still charged us for mileage even though we filled it up. Unorganized and next time will rent from an official U-Haul location but we were in a rush.
Manny LI used the app to reserve and check in but had a couple issues with the app that were quickly resolved by the owner of the location. He was very friendly and helpful.
Todd OWould NEVER rent again from a non uhaul location, poor English , couldn't understand anything he said , gave me a truck almost on E , we drove 44 miles and put 36 dollars on the truck and he still charged me an additional 28 dollars. So basically I spent 65 dollars for 44 miles driven. Never had thi issue before with U-Haul , always was given a truck on full tank and I gave back on full . According to him 3/8s wasn't what I gave back even tho he didn't even give me that he gave it on E and took advantage that I was on a rush to leave. I gave it back with MORE gas than it was given to me and still was overcharged . I will be disputing this with Amex .
Maria BThe U-Haul app and on line system is very slow and impossible to utilize on line checkin
Micheal HI was charged for fuel refill even though I returned the truck with the same amount of fuel as when I got it, I have photos to prove it. Truck was dirty, it's evident they don't really check the vehicles often.
Moises MSame as above. Man never even looked at odometer. Told me all was fine then charged me the next day.
Christopher NWhen we picked up the pickup it only had a 1/2 tank of gas. We ended up having to put gas in it and returned it at 3/4 tank of gas. We were not reimbursed for the gas.
Charlie LDon’t change my pickup location without sending me any notifications
Jesse MNot being honest about the amount of fuel in the truck was not good but he corrected it when I called him out on it.
Sunah AI ended up renting at this location because my first rental at 157 N Wayfield street did not reserve the van I rented and leave the keys for an early pickup. This resulted in a delay of 2 hours of my move and me missing a flight home. Also customer service contributed to this delay by giving me incorrect information when I called to say I could not pick up the van. They told me it was a timing issue when in fact the van had not been prepared for my pickup. That mistake alone cost me 45 min. The resulting cancellation and "re-reserving" of a new van was the most frustrating process I have ever seen. It required multiple phone calls because I had an out of state driver's license even though I had made the reservation weeks before. The whole process was terrible and I did not receive the $50 credit I was promised for the inconvenience.
Melissa WBien
Sergio AGreat service, very friendly and efficient as well as helpful.
Charlie MClerk was very friendly super helpful and even went above and beyond to try and get me a discount for a one way trip, highly recommend!
Joseph MThe business owen was friendly and accommodating. Thank you so much for helping me out. Charlie
Charles YOscar helped me he was great. Truck was clean and ready to go as soon as I arrive. And the process was quick, unlike other uhaul places. Definitely recommend.
Monica LTerrible, they still charge you for a lot more even after you're finished dropping off the rental. It's cheap to pick up but they hit you with all this BS when you return the truck.
Alan RI had problems extending the reservation on the mobile app. I used the chat platform which allowed me to extend my time which worked fine.
Rainer NI have used UHaul for some 45 years and yesterday's rental experience was SO BAD I may not use UHaul again. TERRIBLE app experience. TERRIBLE online experience. The van was FILTHY, STICKY inside. Had not been cleaned for MONTHS & MONTHS. The only saving grace were the two (2) telephone customer staff who assisted with pick up and return. Bruce Senator
Bruce SGreat service
Fernando DFriendly, made it easy.
Martin WConvenient. But return process thru app stays in continual loop without explanation. Frustrating
Roger AThe drop-off location was on Cherry, but the distance to the drop off put me over the mileage. I wish I could have selected the drop off location when the reservation was created to visualize it on a map. Possibly another location was closer to the apartment, but was not able to see those options. It was only 16 miles, but still it amounted to $16 at drop off. Maybe there was a different drop off within Long Beach, say 5 miles from the destination. Could have saved myself some money.
Oliva EGas station "clean". Guy at the counter was not helpful. When I asked where to park he said "IDK" because his lot was full of other trucks
Austin RAll good and ver easy!
Mark MMuy amable y señor que me rentó la troca!!!
BERBARDINO A