The personnel where very helpful to us as we had an uhaul online issue that needed to be resolved. It took some time but they got us on our way with minimal delay to our moving plans.
KENNETH J
Customer Reviews for Old Kennedy Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Make sure the fuel tanks are full i only had gas for 150 km .. and since kilometers are limited i think it's unfair that we have to search for a gas station rigth away after picking up the truck but overall everything was okay.
Elson SStaff was helpful and assisted with connecting the trailer and ensuring lights, chains, etc. were all safe.
KEVIN WLocation was not where I booked the U-Haul trailer, but it was not too far out of my way.
RICHARD FExceptional service. Very fast turnaround and processing. Friendly and welcoming customer service! Highly recommended
MOHAMED YLocation is a rundown gas station. Other than truck and trailer rentals, has no other moving supplies (boxes, mattress/couch covers, etc) at the site.
MATTHEW TStaff made the process quick and easy. Friendly and professional.
ROBERTO CThe brakes on the truck were in bad condition - I had to be very careful while driving this vehicle. Several times when applying the brakes - the vehicle did not stop immediately and continued to move - likely this vehicle requires new brake pads at the very least. The previous time I rented a truck from this location the gas cap was not able to be secured. The staff was helpful but unfortunately the 2 trucks rented do require some maintenance.
CRAIG D1) It shows the car needs oil change. 2) The drivers' door can not be properly and easily closed. 3) One chip in the front glass shield. I think they need to take care the cargo van and let the customer feels safe and confident.
WEI LThe u-haul was fine when we got it but because of internet issues at the original location I booked i couldn’t the u-haul at the first location which caused delays in my move.
MICHAEL CNothing!
BRYAN MThe person helped me remove the trailer and was really kind and helpful.
Chrystal Jvery good experience and customer care
MOHAK TGuys at the station were very helpful. They help hook up the trailer and take it off at the end of the day. Everything was very efficient.
Kevin WAttendant was very helpful putting trailer on and off the hitch.
SHELDON Cperfect!
Xiongfei CEquipment should be little more well maintained should be good. Customer service is excellent.
KALAIVANI NGood service and perfect the equipment.
Huan LDid not get the name of the gentleman seeing both at time of pickup and return, but he was very courteous and efficient. Provided excellent customer service by discreetly and quietly doing his job well. He processed my d St tails efficiently on pickup and hooked up my trailer without being asked. On return he was courteous and efficiently had the trailer disconnected and me on my way. I got home and thought "Hey, that guy provided great customer service. He deserves a thumbs up".
ROBERT MThr place looks like it is run by two adolescents who don't care about customers only money. I'd hate to get broken down or fun otta gas near there because it looks like a great place to get car jacked or worse. It should shut down
DOROTHEA-NICOLE CThe car is in good condition, they service professional and patience.
HUAN LStaff was fully trained. Keep it up.
Javed IThe attendants at the service station we very cordial and were able to respond to all my questions.
SYLBERT GThey're excellent in every field.
JAVED IVery good
Chuang LVery helpful staff. They connect and disconnect the trailers to ensure proper operation etc. thank you!
MUNEEB CVery good
KASHINATH LThe Staff at the gas station were very pleasant and respectful. What I had an issue was that I was given a truck that only had a 1/4 of a tank of gas. did not know this until the vehicle told me I only had 80 km. left. I was informed that this is UHaul's policy. One problem is I could run out of gas. The other is I could have had to fill up twice and also I have no idea how much to fill it up to. Frustrating.
Robert SOverall the Customer Service and all was great! Had no problems.
ALANA JSince it's at the gas station, it's really convenient when return the u-haul.
LAI MSomething is not right as per my understanding. When returning the truck, they keep saying that gas is not at the right level. I don't think they put any gas into my truck but it shows 7,86 on the pump and they want me to pay separately by Visa card. I said charged on the card on file but they insisted that need to be pay separately. Total kilometres are less than 30. From U-Haul to 26 eton st and from there to 506 copper creek storage and return to U-Haul. Person on duty said this trucks get only 3 kilometres per litre of gas. Anyway this is not the case, but something is fishy with petrol pump and may they charged customers for extra gas that never be filled in the tank but you can see on the screen.
MANOJ Joperators of this location are helpful and professional
TREVOR JExcellent service again. Quick and to the point. Fantastic. Found my new go to location.
Kerry TFriendly staff members and straight forward for the rental & drop-off processes. Will come back again to this location in the near future.
Pui LI rented an auto transport from this location. Everything was efficient and courteous. Would not hesitate to rent from this location again.
KERRY TTruck was filthy inside and windscreen was a mess. Staff is good.
RICHRD VVery friendly and helpful staff. This was the first time my son and I had rented a truck and the staff was very helpful with us.
JOHN CAdditional cleaning fee charged with no reason and no response
SHUDUAN FReserved our U-haul Saturday night last minute and the Friendly & Efficient folks on a Sunday afternoon were ready! Quick check in and out! Fortement recommandé!
Dawn WWhile there was nothing specifically wrong with the people or the location it was a bit run down and wasn't particularly inviting.
JAMISON JYard crowded with other non-U-Haul vehicles. Vehicles needed to be moved for both pick-up and drop-off.
Corin MClean the interior, smells like pee
Eric TGood service
Navjot SWe didn’t see any areas that required improvement.
Deanna PStaff were helpful and pleasant, van was clean and in good working order, location was open late. What more could I ask for
Gordon Gdirty oxidized wiring. lights were flickering when underway.
Guennadi MDisgusting and run down gas station. Originally we did not think that this was a real U-Haul location based on its appearance as the state of the exterior and surrounding lot was absolutely abysmal. Owners threatened to charge us $25 if we did not sweep an already CLEAN truck upon return, which we ended up doing, using their equipment at their location. We were also told that we as the customer had to bring all equipment INSIDE the gas station to their storage area (i.e. blankets, appliance dolly, etc.). They however had to count the blankets so they only made us bring the dolly to their storage area. The actual counting of the moving blankets really sealed the deal in for us, as I've seen paint dry faster. The unprofessionalism and disregard of our time as customers was incredibly infuriating, making the truck return the most frustrating part of our whole moving process. There was also a hiccup with returning equipment that we were not originally given, but that is not contributing to this review whatsoever. We are very understanding of this part of the rental/return process. I will be requesting a different drop off location if ever assigned to drop off here in the future and will be actively telling friend and family not to rent or return from this location.
Stephanie PMarkham location was good. But i booked at Keele st location and they weren't able to assign me UHaul
Mohammed S