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jessica j
Customer Reviews for Outdoors Unlimited
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great Customer Service
LESUN SHave the computer up and running and wait on the U-Haul customer before the other customers in the store
SCOTT WExcellent service
THOMAS UNo improvement needed! We were helped efficiently and with care in spite of obstacles due to Hurricane Helene. Nicest people we've ever encountered .
Helen JEveryone was super helpful / friendly from the time I booked until pickup ! Would definitely rent from Outdoors Unlimited UHaul again !
AMANDA GWebsite says open 8,3am. Store opens at 9 am .
WILLIAM JVery accommodating
Dale sExcellent
Raymond MThe service provider was courteous and helpful.
Darnell GNothing, Outdoors Unlimited is by far the best place I’ve ever rented a truck from.
Derek BYou won't find another UHaul better with ease of rental and customer support.
Arthur LSales lady was very sweet and helpful
mariah mThere's nothing to improve far as the location is concerned. The truck and equipment was easily accessible.
Robert EEverything went smoothly and the truck was clean and in excellent shape. Easy check in and out. Thanks much.
sue bFriendly customer service. We appreciate the location and the ease of renting.
Drew SClean inside of vehicle, make repairs. Make clear in writing existing vehicle damage so customer knows they will not be charged for damage that was pre-existing.
Stephanie SService was great.
paul dJust clean out … doesn’t bother me but don’t want to ever be responsible when dropping off for someone else’s garbage etc but they’re service was excellent
Chastity NNothing, everything went well and very friendly staff.
SABRINA HThe Uhaul APP itself needs to improve and STOP changing the location where a customer requests a pickup from. If we make a reservation for a specific location, and that location actually has what we reserved, then there is no need to change our reservation to what suits Uhaul! Uhaul needs to recognize this and STOP moving the reservations on their customers or Uhaul will find their customers going to another business.
Yvette THad to organize and help with hook-up even though I have a bad back. Only one lady at location to hook up very heavy tongue weight trailer
George WContinue the excellent service that I’ve received over the years.
LORENZO GAbsolutely nothing the customer service was great
Jacqueline CGreat place, friendly faces, overall one of the best places I have ever rented a U-Haul truck from. Superb customer service!!!
bonnie tThere were no issues with returning items and will recommend 100 %
Arthur LEverything was good
APRIL BGreat service
everette KVery easy to deal with. Accommodating and ready to help.
GEORGE DThey was so wonderful and friendly when helping me. I most definitely recommend anybody to come here!!!
ROSE CAlways friendly and helpful . Easy to find what you need and fast service . Highly recommend !
Carolyn PI was in and out in 10 minutes. Great!
JAMES MUHaul representative was courteous, friendly and professional that was able to answer my questions without hesitation.
Arthur LThe staff at the Broad street location in Augusta Ga were very unprofessional and rude and I was told to go to another location after I told the guy he was being rude to me and hung up on me and I tried to callback several times and the call was being send somewhere else. I went to the Wrightsboro road locations and received very great customer service.
Lakeisha TProblems were not with location. Truck we reserved (20') was delivered to location on Friday morning for a Saturday morning rental. Friday nite, the truck was hauled off (by Uhaul contractor) for maintainance without telling local agent, stranding the renter without their truck for the weekend. Frantic calls to "management" went unanswered, and when finally answered, got the world-famous "I don't know"..Local operator said this is standard company response. After 3 hours, local operator found another 20' truck, some 30 miles away, but that company quoted a MUCH higher rate for the rental. Agent we were originally getting the truck from finally got someone to transfer the truck to her site, but I had to drive to get the truck and drive back to her lot to legally take control of the truck. Total lack of communications and help from whomever was at the regional level. Local agent was good, did everything she could to get us the truck. Regional people (boss down to computer hacks) should read book "Peter Principal". They are it!!!!
David BNot sure improvements can be made , overall excellent and friendly location, when I need to rent Uhaul again, this is the location I will go to.
CHARLES WEverything was great! Equipment was clean and very well maintained.
MATTHEW ETop notch operation. Excellent service. Could not ask for better.
John EExcellent service all the way around
Laura HMake sure to check the whole truck before renting to next customer
Ruby GGreat experience
ROY HExcellent service à la clientèle
Dominique wOperation runs very smoothly.
John EGreat service from the unloading crew. Chris.
john gRien
Redmond HGreat service
Jose MRepresentative was knowledgeable and had helpful tips for use of equipment. Highly recommend Jessica at Outdoors Unlimited if you're thinking of renting a Uhaul in our area!
Lorene Peverything about my experience from this u haul transaction was 100 per cent perfect. Thank you dean
Dean W