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jim b
Customer Reviews for Peachtree Parkway Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Jeff was very helpful and the location was very welcoming. And they have storage units also.
Santos PClean U-Haul and the location was well managed/run. No problems whatsoever. This will be my go-to U-Haul location.
JOHN MA bit confusing on the pickup with gate
Ethan CCourteous and Professional
RANDALL BPersonal service and available for help
RANDALL BU Haul had agreed to give an additional mileage allowance since I had to go out of my way for the pick-up. In switching over the trucks they didn't transfer the additional allowance so I got charged for excess mileage.
TIMOTHY QGreat service
DAVID WJeff once again was able to adjust schedules to meet our needs. Great guy, friendly, professional and focused on defining customer needs and responding with a solution.
JAMES Jboth check in and check out personnel were fantastic. Thanks
MONIRUZZAMAN CUnfortunately, I scraped a car in a parking lot. I purchased the $28 insurance and was told (when I called) that the insurance only included damage to the truck? However, the notes say $1m in liability included? I reported the car damage to my insurance carrier? There. Was no damage to the truck. Can you advise if my addl insurance purchased should have included liability to repair the car I scratched?
David WTruck had check engine lights come on while renting it, kept shuddering as though it was going to shutoff! I was told I could drop it off at the nearest location, then I was charged extra because I didn't return it to the original place when it would have left me stranded on the side of the road if I did!
ANTWOINE GGreat service ! Truck runs great and clean
Gorety MNobody on site-Took forever going thru app to make it work and to access truck
MATTHEW SEverything was perfect and the staff did a great job, only the computer system was not working properly!.
MARIA GI was moving from Georgia to Tennessee and the route was across the mountains. The truck needed maintenance on the transmission and the brakes as both struggled when climbing or descending at an incline. To be clear, the gentleman at the location was awesome… professional and helpful. 5 stars on the customer service. Only concerns were due to the truck itself.
STEPHEN MMy husband was SO please with the experience at this location. Well done & thank you!!!
JOEL CFacility was unexpectedly closed due to emergency. Regional manager drove over and met me at 11AM and assisted with trailer pick up. Very nice that he did this and saved me driving 30 plus miles to pick up trailer. Merci.
Richard ZAgain frustrating to have my location changed less than 24 hours in advance.
JAMES CStaff was so polite and helpful. Thank you for being so convienent and priced just right
Tracy DVery organized and a quick pickup. Thank you!
Carter JThe truck has smoking smell which should not be there
Anurag Svery easy process
Tara BExcellent customer service, clean secure location
Tim BTechnology used is not great causing so much delays in taking pic etc for self checkout and drop off.
Satishkumar ANothing. Great service.
Mark TEasy process! Great rental!
Joanna CGreat customer service at this location .. the officer was so helpful , patient and friendly.. the office was great too
MAHESH RThe gentleman working here was very professional, polite and helpful. The facility was immaculate. Great experience renting here.
Chad RAbsolutely nothing. Everyone in there was fantastic and the truck functioned as needed.
DANTE WMore variety of rental vehicles
Gerald FNo really sure but I recommend the location because the person who helped me was extremely nice and to the point about any question I had. So, please convey my best ratings for him.
Venkata SNo issues with drop off.
Christine GGreat service. Highly recommend!
Eric KI did not receive the appliance dolly or furniture pads but I was charged. Can they be credited to my credit card
Steven PI have a storage unit here so I thought it would've been an easy process. The online process is what caused the dissatisfaction. The u haul online rental technology is not ready for this transition as it gives little direction beyond the reservation. Their so called 24/7 rental team is also not suited to deal with issues when the technology fails. Their chat line is worthless. Overall the worst rental experience in 25 years.
Michael NExcellent service à la clientèle. I have nothing to suggest for improvement
Sabrina CMaintaining the current standard is recommended.
Karl PGreat service,and product
David PBryan(?), was courteous, professional, knowledgeable and patient in completing my reservation. Advised their operating hours and identified the return hours and policy's. Too bad we don't have his schedule, as I recommend going during his hours!!!
Edward GUhaul self check-in app was extremely flawed and would not let me complete the check-in due to numerous errors in process pictures. This was very frustrating as I attempted it multiple times while in the rain. Luckily the Uhaul facility went above and beyond to check it in the next morning.
Stephen IJeff was great. made it easy
Mike FGreat service, came in after hours and the next day they sent a correct invoice.
Christopher EI want to make sure the equipment that was prepaid for and was not available does not get charged to the account - it should have been removed from account but the storage place had no control over that. Could only note it.
Cary CIt's a great experience. I have zero complaint.
Rui LExtremely helpful
Steven HProcess was easy, truck was clean and ready when I needed it.
Donna CVery ease.
Shivakanth TI didn't get her name, but the woman working the front counter was kind and helpful. I appreciated the ease of the process. For what could have been a somewhat stressful situation, it was seamless.
John LVery nice and professional agent
Johanna SManager is very nice and efficient
chris wGood customer service!!
ROBERT SEverything worked as expected. I have to comments that I'd like to make. 1- The app is not easy to navigate and crashed many times. This needs to be looked at the customer's perspective. We have a time constraint, a lot to deal with and the time spent trying to understand the steps, vidros and crashes. Too many steps. The check in and out was definitely a move in the right direction. 2- The gas gauge accuracy. I made the point to check the amount the gas I had to refuel. I got the truck with 3/4 gas of thank and after reaching that point the gauge did not move. I end up filling it up to full. This is not just for the money, but we fell cheated. The expectation of a that it would be working properly and we would have to refill to the point that we picked up; no more or no less. I am not happy about that.
Gabriela RFriendly and professional office staff
MICHAEL BFatimah was great!
Gary BRep was awesome, insightful and very helpful!
LISA C