the car dolly I used I noticed that the passenger side strap that goes over the tire and into the ratchet mechanism is starting to fray. It should be replaced.
Rick K
Customer Reviews for Petro Canada
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thanks
Amber LEasy to set up and vehicle was great
Carol PThe staff was very well prepared. They pulled up the reservation and had us on our way very quickly after doing a couple checks on the truck.
Kim GThe gentleman at Petro Canada was exceptionally friendly and helpful. Will definitely go back again.
Jerry TThe 4x8 trailer. Rented should be removed from service. It had no handle on the tongue & was brutal to handle without it. I usually have no problems with them. The door frame was sharp without a rubber edge and I hurt my head on it.
Karen MI was supposed to get a $37 discount for dropping off at U-Haul choice of location. Didn't get it. Originally booked it a week ahead they told me pick up location we agreed on then changed it on my way to pick up. Called to figure it out. They changed to another location. Also changed drop off location after I picked up trailer. So confusing.
Jacob WThe booking computer system was down , and their is no paper way to do the process. All was sorted out in the end! Very good value and great service
David PThe connection from uhaul corp to the location was difficult because I had to call the company while in store and Robin said I should have booked the uhaul with the location rather than the corp site but I didn’t know that location wouldn’t honor my reservation because it was uhaul
Destiny LIt was great service. The car trailer worked excellent. Would rent one from U-haul again.
GARY RThey were very helpful and the lady that served me was so nice and helpful.
Cindy CThe trailer had old plywood in it and floor was covered in sand/ dirt. If you're going to charge cleaning fees, make sure the units are clean for next customer. But, the young lady helping me, although overwhelmed by having to run the gas bar/ convenience store and do the U Haul Rental side all by herself, did a great job and was very proffesional about it.
Andrew VCheck engine light was on and a message to check gas cap. Other than that worked great and perfect for my needs
Christopher ETop notch service.
JERRY TEasy drop off. Thank you very much!
Tara SExcellent car hauler! L9ve tgese ubits. Dealer was good, but not very knowledgeable. If you aren't experienced, do a little reading beforehand.
TIMOTHY GNo problems
Barry MClean inside of vehicles
Theodore JGreat service
KENT NWe were very pleased Towing the trailer from Alberta to Ontario
Geovany AThe truck handled well, though the transmission was a little tricky. I had reserved a dozen moving blankets. Instead, I was given four in an open bag. We made do, but I paid for twelve. Also, the inside of the cab was muddy, and I had to sweep it out before starting my move. I didn't notice until after I completed the pick-up steps via the app. The staff person on site was very nice. I just wish I'd noticed the state of the cab and the lack of blankets before I drove away.
Sarah HI would like to see full tank of gas! It's hard to estimate a half of tank compared to a full tank. When you bring the UHaul back. People I know who have used the service state the same thing.
Eileen LIt was fast and friendly service , they were very helpful.
brenda mStaff was really friendly and worked quickly bring only one on and was busy.
Darcy EWhen I returned the uhaul I was charged an extra $21 then she said she had to refund me back the $21 and that uhaul owed me $27 HOWEVER I had argue with the clerk for almost an hour because she didn't think she had to also give back my deposit and tried to say I owed that amount on my bill which would clearly be outrageous, only after having to go into all my original emails from uhaul and proving I had paid more than my rental amount and her looking at this that and the other was I able to finally be reimbursed the correct amount of $127. My question is how many people don't question it and get screwed outta their money?
Tiffany MOriginal rental location and vehicle that was booked was not available for my move day. (Jerry Potts Blvd w) was redirected to the mayor marathon location. There was on of the requested vehicles there, but they did not have any of the additional items I requested such as moving blankets, trolleys etc. Had to make due with my own equipment to move household and boxes from storage to home.
Anthony KNo one available to check truck on return. No receipt to acknowledge satisfaction with condition of truck or even the fact that it was returned.
Melvin WThe lady working here was polite and professional. When asking for deposit back, she asked how I paid (cash). She informed me it had to be mailed by cheque which I was unaware as I was not informed during pickup at the Coldshot location. She said she wished other locations would inform the customer. She took my new address and said it should take a week, but to check back if not. Very polite lady.
Mark TMade the reservation five days previous to rental the trailer the wrong trailer was booked for me. Between waiting for gas station customers and to get the trailer swapped over to the one I wanted 45 minutes went by.
Allan BEverything went smoothly and the staff were courteous and polite.
Victor MGreat experience lady that checked us in was awesome
Derry CI picked up the uhaul it was not the same Quote as Initially given. Made No sense. Then I had to leave my car take the Truck to a different location to pick up the Dolly. No one there to Spot me to hook up the trailer in a high traffic area. Took me 45 minutes. Get back w the dolly the location has not trained the staff on how to load the car on the dolly. Myself and the employee did figure it out however. We watched a video. Both employees were not at fault as they were running a store and gas station. Very Unsafe. Then Im told to drop the truck off 45 minutes away when I did the calling and was able to find a location 5 minutes away. Fortunately I know how to do these things but still done best w/ a spotter and guidance for Safety Purposes. Ive moved a lot in the last 5 yrs and I am very disappointed. Not many people can take a day off work to help someone move in this instance I will be in touch in assumption uhaul will give me some kind of reimburment based on the amount of work I did on their behalf! Get all the facts before renting a Uhaul!
Laurie DGood service,pretty fast and easy.the convenience is great.
Steven PEmployee was incredibly accommodating, especially with my hectic schedule.
Matthew GThe gas tank was not full even though the gage showed full I ended up putting $25 more fuel in than I used.
Warren HDrop off guy was nice and answered our questions. He asked how the unit was and we said good other than the lights not working for the last two ours (as soon as it went dark and our truck lights turned on). It was very quick and efficient.
Jocelyn SCustomer service was excellent.
James PS.O.
Oluseyi DPassenger side tire only had 15 lbs of air in it. After it was loaded I noticed it was low and had to stop and fill it up. After that the tire was fine to complete the move and stayed up the entire time I had it. The people at this location were very friendly and that is why I would rent from them again.
David BParking area was over crowded with equipment, Staff not that friendly
Jake SPersonnel amical
CODY SThe transaction went quickly and smoothly.
David JNo drop box for keys, after hours. Truck was dented, large crack across windshield. Extremely expensive, but really, no other options.
Patrick HThe U-Haul attendant was very friendly and took care of parking the U-Haul.
Patricia SI rented a U-Haul to help my daughter move because she was in and out of emergency with my grand daughter (11 months). Her new hose was in the same subdivision and a few blocks away from her other place. We made two or three trip trips between the houses. The odometer reading on the receipt was just over 4km . When we returned the truck we had to put $20 in. We feel $20 for 4km is incorrect but paid it anyway because we had a grand baby to take care of! Unfortunately , We won't likely be using u haul again.
Cynthia VGreat work by the two women working in explaining the processes and accepting my trailer. I will never understand why I can be prorated an amount if I brought it back four days early. That's just bad business.
SHAWN KTruck was dirty on the outside and the bed was not swept
Alison Mnothing needto be Improveto everything was excellent to me , thank you for a good Service.
Constantin AAverage Not well trained but tried hard
Iris LWhen I picked up the trailer the trailer lights plug wouldn't reach my truck, so I had to purchase an extension & the wire for the running lights was broke right at the sealed plug so I had to cut the wire & do a country fix on the side of the road. Other than that it was good
Ciaran MExcellent experience. Staff are helpful, friendly, and knowledgeable, I highly recommend to my family and friends.
Catharine AAucun
Victorio JEase up on the applicatithon for seniors thank you.
Robert A