Ended up being transferred here from my original destination location. Small lot with trucks not parked correctly between lines. Small location.
STEVEN W
Customer Reviews for Plateau Heated Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The location and staff were fine however you backend system and app when used for remote pickup (lock box) doesn't work. App gave me an error saying equipment not assigned, call this number. I can see the truck in front of me. The office wasn't officially open yet but a nice lady doing accounting or something tried helping me. The help desk could see I had a reservation, truck was there but we had to go thru hoops to try to get the app or back office support to get the code so I could get the key out of the lock box. Ended up the accounting lady was able to open the lockbox for me. Both the local person and help desk person says the problem happens a lot. W/o the accounting lady being in the office I would have been waiting around on my moving day.
Brad FYour picture taking link doesn't work So check in is a mess. Very frustrating worst check in process I have ever encountered
DENNIS HEverything went well.
SARA PI wanted to take out Safe move insurance which uhaul added despite of I have not selected while reservation. Hane I wanted to take out while pickup the truck. Representative hardly knows the system and took my 40 mins for checkin.
KULDEEP JThe man who took care of the rental knew what he was doing and it all went very smoothly. He was efficient, personable, and knowledgeable. What a difference it makes when someone actually CARES and customer service!
BOYCE HThis is the second time I have used this location because of their outstanding customer service and equipment.
Peter LI just rented the truck for about one and a half hours, just to move four chairs on a table. A $25 cleaning fee was added to my bill after the drop off. I was never told about this. I don't mind paying it reasonable charges, but upfront transparency is important. You have lost my trust.
KARAN RDenise made the rental and return as easy as pie.
STEPHEN PI was rescheduled to another location at the first location pickup time - sorry no car here for you This is not a pleasant experience and it was even further so I had to pay more mileage despite of this inconvenience, no discount no complements uhaul needs to improve customer experience at pickup trucks
DONGHYUN KPlease integrate the website information with checkout. I had to provide the same information twice - eg: Credit card information. Information on emergency contact etc should just be part of the profile. This is not a criticism of the location. It is a criticism of the U-Haul checkout process.
THEKKTHALACKAL KAll good. No complaints
THEKKTHALACKAL KHORRIBLE horrible experience！I made the reservation one week in advance but you guys call me 6am at that day to change my reservation to a different location. When I finally went to that location on time，they told me I don't have truck reserved and I am actually on a "waiting list" and they dont have key to the truck，told me to go to a different location (15 mins drive!!) By the time I get my truck, it is one hour past my reservation time. I also rented a 4-way furniture dolly but they gave me nothing. I have to use my bare hands to move furniture on or off the truck. The truck has clearly not broomed for a long time. Funny that they told us to use broom sweep the cart floor while they never did it when hand me the truck. Every aspect of this reservation at U-Haul side has gone wrong and I would NEVER recommended this location or U-Haul to my friends
SIQING XOpening hour for weekend should be earlier than 10am. Usually, people start early for moving over the weekend to be done and a 10am pickup is almost used for the pickup of truck.
SHAHRAM KYou should improve upon your auto check-in. It really would help the front desk gal. He'. Shes extremely nice however . I did all of my check-in ahead of time and she had to re-key in everything and that takes 20 minutes and there are six people behind me
Tana STakes awhile to get checked out - longer than any of the other U-Haul locations I've used. Vehicle ran fine, but was dirty on the inside and outside.
MELBA LGreat customer support during the pickup and return by the representative.
ANTHONY MSuper helpful gal Denise
NAN GCan’t recall name of lady who served me, Scottish heritage …. she was amazing - so nice
ROBERT HPut some lights in the area where the lockbox is so customers can see what they are doing. It's very difficult to unlock a combination that you can't see.
Tracy NThe manager had a great attitude. She was great to work with!
ADAM CThe truck had a drivers door that was difficult to close. I rented the same truck 6 months ago with the same problem, so it had not been repaired. Had good service from Jenaya, though.
MITCHELL AAt locatin service is bad
VENKATA REverything was good.
Julia TThe woman at the front desk told me she was hard of hearing, and when I spoke louder she got all defensive. I raised my voice so she could hear better. Then she was defensive the entire transaction. Additionally, she did not seem to have a full grasp of her job as she was easily confu
Susan HThe rental counter person complained to me several times about not picking up the phone call, they tried calling me several times while I was moving stuff.. we were less than 50mins beyond the scheduled time to return the truck. I understand it was indeed past due, but I thought this was just an estimated return time since it's a daily rate. It is as if you've never actually used a U-Haul to move things
KAROL HHaving a facility renting your trucks that is not open (and no information was provided on the requirement to use an online reservation) is unacceptable. I wasted 45 minutes of my moving time and had my moving resources waiting at the move site for almost an hour. When I return the truck, The office was closed at 130pm since there office is only staffed by one person and they had left the office to run errands. The truck was great, price great, Checking in and Checking out was a very frustrating, and ineffective process. I had to try and call you support number to Get the Truck and Return the Truck and spend long hold times. Bad process.
Ron DThe vehicle I had reserved wasn't available at the time I had reserved it. I waited an additional hour, and it still wasn't available. Instead of honoring the guarantee or providing a discount for a different vehicle, the only option I was given was for a more expensive vehicle. This was on top of having to wait in line for 20 min when I was promised I would be able to skip the line by using the app, which was also miserably buggy when I finally got a vehicle to check into. The task I needed the vehicle for required less than an hour between getting into the vehicle and dropping it back off. The rest of the process, including waiting and getting the app to upload photos, took two hours. I hope there is a more convenient option in the future.
Anil KThe vehicle is fine, but the individual running this place is unhinged. Talks to the customer like they're a child or a misbehaved school student. Tries to justify her erratic behavior by blaming random factors that make her behave that way. Convenient location, but I wouldn't want to deal with this person again.
EARL RThe online checkin process is a nightmare. The person at the desk today was amazing. If not for her, I would've had a rough day. The site might work, well sometimes, but there is no replacement for customer service.
MICHAEL BWhen I received the van, all the exterior glass was dirty. Before returning it, I cleaned the windows and thoroughly cleaned the cargo area. When I filled it with fuel, it took 6 gallons - far more than needed for my 30 mile rental. The last straw was getting charged $25 cleaning fee for returning the van cleaner than I received it. Disappointing.
KENNETH BI am not a fan of this location. The vehicle smelled and the customer service was condescending.
ANTHONY ASomething is wrong with the vehicle. It would get stuck in a low gear and the RPM's would go over 4 and sounded like the engine was going to blow up. It only reset when I stopped because of a red light. It did this twice during my rental.
RICARDO RAt the turn I , I forgot to bring the furniture dolly I rented, which is per day. The manager wasn't going to let me check in the truck 4 hour rental until I brought that back but I was there at the end of the four hour window. I had to argue with her and reminded her that the truck was needed by another party. It worked out ok, but I shouldn't have to argue these things
STEVEN OI was called the day of my reservation and told my requested location had no available vehicles and was told I had to drive an extra 16 miles out to the next available location. I understand that places are short staffed but alerting a customer the day of that the reservation cannot be fulfilled and making them pay more to accommodate for that is not appreciated. I calmly explained my frustration and was met with a rude customer service representative who told me that there was nothing they could do for me except switch my location reservation. I had to have my boyfriend call again and point out there is a $50 refund if a reservation is not met. If I hadn't had my boyfriend call on my behalf I would've been in a much worse situation.
RAJESH LTERRIBLE EXPERIENCE and non existent customer service! Never rent a uhaul from this location.
Paulina GIt was easy to get the truck in and out of this location and it is conveniently right next to a gas station so you can fill before returning.
Jared GWe had requested a dolly. But there was no dolly. We had requested pick up after hours so couldn't ask for the dolly. Not sure if we ended up paying for it anyway or not.
Harmohit DPlease replace the old lady at the front desk with hearing problem's that doesn't want to stay in the office during the office hours and leave the door locked. It also seems like she loves to confront the customer as soon as the customer walks in. Having a bad day? Great, go home!
YILIDUOSI YTruck was not ready on time... Had to wait an extra hour to check out reserved truck.
Jonathan POur person was great!
Nancy FWe learned we could not get a refund on early return. We had a mishap where our apartment was available early and were hoping to get a refund on the days we didn't use the truck. This is after a horrible experience where we had a tire blow and needed truck assistance moving using uhaul before. We'd hoped after our loyalty we'd receive some better treatment. Made us upset.
ryan mU-Haul self-check in or check out does not work; very manual process to pick up rental
Salvatore MDrop off was fine and easy! We went after business hours ended.
Caitlin HPlace is easy to find. trucks were clean and a gas station was right there for easy fill up. They did forget to put my blankets in the truck.
jason PTanks
Ari CStaff was friendly and helpful, van was clean and ready and drop off was a breeze.
GARY HUpdate your online app so that it processes/uploads photos faster. It currently takes multiple minutes to upload return photos, which is highly inconvenient and may lead some customers to believe the app is broken.
Adrian DWe appreciated Denise as she was professional & personable during our check-out & check-in of Uhaul truck rental. Big shout out to Denise!!
Sheryl CThere needs to be a warning that the check in/out process on the app will take 5-10 min.
Chris BThe system with all mobile app is awful. I was rescheduled to this location because I guess they didn't have the van I wanted. Then the appointment was adjusted to 1030a at the new location. The lady there was dealing with her own issues and could only refer me to the app and calling 1800 gouhaul. The app showed I didn't have a reservation. Didn't leave until almost 1130a. Upon returning the vehicle, the app took forever to load pictures, on top or refreshing and losing my return progress. Had to call the number again after it said I completed the return process and would receive an email as confirmation which I never received. Terrible new system
Shaun GCharged a $20 after hours drop off charge. Wasn't disclosed at time. Overfilled gas and was 40 min below my drop off time. Very disappointed. Called but they wouldn't address issue.
Anthony AThe staff was most friendly and helpful.
Margo PThe ease of reserving the U-Haul 10 ft truck was a great experience from start to finish.
karen lThe uhaul app is incredibly slow . Was not able to do the contactless check in and when returning the equipment it took more time than it should have just because the app was so slow to load photos.
Ashley NApp does not work well
Paul FVehicle condition was poor. Broken door handles, broken brake release, no instrument lights and engine light came on during return journey. Very efficient and nice lady working a Plateau Heated Storage made the process quick and easy.
John DAmberlee was outstanding - Friendly, efficient and knowledgeable. I will definitely use the lizz CD stain again!
Janet PExcellent, convenient location with friendly staff
Dave Syou are too expensive ...i will use other rental services before using uhaul again
Robert T