Next time when you have a key pick please also include the gate code, this wasn’t included and it was very frustrating that no one answers the phone and needed to call U-Haul customer service in order to get the code.
Paul W
Customer Reviews for Potosi Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Eric went above and beyond to make sure I got the price I was reserved for and sent 2 hours on the phone to make sure it happened. The only thing I would make an improvement on is the communication and pricing guarantee of the reservation on u-hauls end of things. This issues was of no fault of Eric or the pick up location.
LINDA VGot charged for dolly and didn't even have one on the truck when we picked up
Shianne aVery easy to work with and very nice.
KRISTOPHER Swent to drop off truck ,the place was closed no one around and a locked gate. called the Gravois location to get someone to give me a code to get in. we were there during what the sigh=n said was normal business hours. very unprofessional.
JAMES PMake the lock box easier to open!
sherrie bIt was unorganized and unprofessional.
Heather FWas very difficult to get in for pick up had to call 800 number for help.
Matt PCheck the trucks and make sure there's no issues with it! I was terrified to drive the truck across town! Luckily someone else drove it the hour drive I had but it was difficult.
Christina GWell for starters you guys could fix your goddamn app and then secondly you could also clean your fucking trucks out before you rent them out to people and then pay them the 25 God damn dollars you fucking say you will on the sticker at the back of the truck when I sweep out somebody else's fucking mess. Also your customer service reps are pretty good it's a shame you're fucking app and company sucks
Jonathan BThe website shows hours of 9-5 for saturday. There was no one there and my movers and I had to wait an hour for someone to come open the gate.
Cindy SNot a thing will definitely be using u-haul again
Arthur EWorld War 1 customer service
Tommy RThis location fulfilled my expectations 100 %. I was very happy that U-Haul has a location in Potosi, Missouri. It made my move a lot more convenient. Did not have to go to another city to rent a moving truck.
Jerome J