Le client n'a pas laissé de commentaire.
SHAUNTERRIA C
Customer Reviews for Prestige Academy
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
It's located at a child care, customers are not allowed inside, upon arrival you are given a phone number to call to pick up the U-Haul, then waiting for the person to arrive. Debit card is taken inside child care facility & customer isn't allowed inside to see what goes on with debit card, no paperwork was presented. Upon returning the U-Haul no one is there, no answer on the phone, I felt like I needed to protect myself by videoing the condition of the truck when I returned it. I was argued with about the price I seen online when I reserved the truck, then it was 2 days before I received an email receipt being charged a good bit more than expected. I will never use this place again. I will go to Jack Patrick from now on where everything is clear & in writing.
Erin BFix your app it is not Android compatible. Took 40mins to pick and drop off had end up using an iPhone instead. Uhaul seemed liked it was on its last leg and was super rusty. I'm surprised it made the trip there and back
Derek DApp wasn’t working. But overall experience was great 👍🏼
See TI rented the U-Haul in a part of town that didn't have a person present. I didn't have the app downloaded, which took awhile and then had send over all of my information to the customer service rep on the phone. I did not like having to do it that way. I should have been told to have the app already downloaded before picking it up. It may have save some time. Not being able to accept my driver's license info was also a pain. It all ended working out, after tons of trial and errors. Glad the guy stayed on the phone with me. When I drop it off in Smyrna, GA, I was able to speak to a few of the reps there. They were very pleasant.
Kim K