Awesome location. Super nice and professional.
JOHN K
Customer Reviews for Pro Storage Of Jacksonville LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was great so iv no complaints
ROSE BCheck tires on trailers we had a flat on the side of the road had to wait 2hrs for it to get fixed. The guy that came was very nice .
DADE LVery personable most helpful
CAROL JI am going to try to call corporate tomorrow. It was the worst situation all the way around. Reservation was wrong location Reservation also didn't have the truck I reserved when I got there. Was terrible I still have to rent another truck to go back to get stuff from storage because the truck they out me in was too big
lajonda bGreat overall experience
JOSHUA MPost open hours on front of building / door. We arrived at 8 am and had to wait until 9:30 am to get a storage space.
Jesse BGreat service!
THOMAS OCheck engine light was on, but checked the fluids and everything seemed good! Trip was just around town so didn't worry much. Overall, a pleasant experience.
EARL PGood Ford truck, good price, excellent service. Don't change a thing! Denny
DENNIS DEquipment and access were very good. Unfortunately, I was told information that was incorrect about billing. I came in on Saturday and let the nice lady who was working know that I needed to pick up the trailer on Sunday, but had my fathers funeral on Monday and would return the trailer on Tuesday. She told me Tuesday or "anytime" was fine, it was a flat rate. When I returned the trailer on Tuesday I was informed that it was a day late and I was charged an additional $50! Also, when I looked at my invoice from Jacksonville I see that the receipt shows $105 but the charge on my card was $165. I'm assuming that is the deposit...but that should be noted somewhere on my receipt.
JAMES CThe customer service was great at the storage facility.
PAUL MImprove online renting. Not doing that again.
JEFFREY PWe also rent storage here, they have been great help.
JO KJust a lil disappointed that we paid over 400 plus gas for not even a full day. Was looking forward to doing business but that's wayyyy over my budget . Service was good though
Ferlich AThe app kept crashing and freezing. Back of truck was locked by another padlock noone knew why it was there but customer service call while took a little time to get through she did go through truck records and figured out last renter did it and pulled his code and unlocked it. A few minor issues from that but the app was the biggest issue
Callie WPick up was a breeze. Drop off/check-in/return on the app gave me a headache. The app kept timing out when trying to find the location. I even closed and restarted the app, to no avail. But I still got the email saying the trailer was returned.
robert dVery helpful!
Kenny CContact person was very friendly and helpful. He made me feel at ease and assisted me by working with my schedule due to getting wiring and towing completely installed.
Kathy JThere's nothing to improve. This was THE BEST experience and interaction. The values and true caring was shown with an unconditional approach. I was selling my Mamas house and needed guidance as just human care. MS J is above and beyond world class
Ginger MThe gal that helped me was awesome. Very nice and knew how to do her job well.
Jeff LNothing that location is very friendly and helpful.
Jamie K