It took about 15 minutes before we send the picture and we receive the code for the key. It's a long time when you rent the car for 2 hours.
Marilene C
Customer Reviews for Produits D Amenagement Palomino
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
To provide information about other services, like option to have some people to upload/ download. We knew it after moving was done. We would have taken that service if we had known.
LUIS EJe suis vraiment très satisfait, très bon service
JEAN-MATHIEU VNothing Return was finally easy
Francine DGreat place Frank its a good guy very funny
ALEXANDRE VVery complicated to return the truck with the app. The door doesn't close and the Rain pass into the truck
MYRIAM DVérifier le Check engine
CLAUDE PNous avons adoré notre expérience, tout a eté parfait de A à Z❤️ Merci beaucoup
MARTIN Bnothing, I have received a good service.
GUILLAUME MNeed more space.
Jean-Nicolas LThe guy asked me to bring it earlier because someone else wants it and even I did him a favor he charged me extra 20 $ plus I still paying for two days and I only used it for one day .
FADY SIl y avait de l'eau dans le camion. Le fond de certaines boites ont été mouillés.
SERGE CService professionnel
ALEXANDRE DGreat place, they took the key when I arrived and were very sweet.
Sarah-Aurelie EMy only observation is that the Truck has not had the rail behind to help load furnitures in.
NOEMIE LJe suis déjà client mes enfants et amis ont déjà utilisé vos services. Merci pour le très bon service.
FRANCOIS DExcellent service ;)
Genevieve SVery bad service , ITS my last time with U haul !! Very a lot complication Poor communication in u haul
OLIVIER LDon’t overcharge, I reserved for 50km and got charged for 50 miles, wich is 30km more then what I reserved
Samuel VJ’adore les services uhaul de Palomino merci
JEAN-MATHIEU Vsatisfait
DANIEL LWhen I got there to pick up the truck, the guy told me it was not available because the previous customer needed the truck one more day! 6 people were waiting for me to move my daughter stuffs to the new place she rented so I was confused because nobody contacted me! Finally the young man who was there found a solution but he also told me that he advised you of that issue. It is stange that nobody contacted me, that is why I'm not sure that I'll use U-Haul in the future but it is the first time that something like that happen in many years of using U-Haul.
DANIEL LGood service at good price
ALAN EReally nice place to rent a truck. Saff is really kind. And the truck was brand new! Thx
JOEL BService impeccable. Personnel très courtois et serviable. Je recommande
SALAH EThis location was 70 kms (one-way), from my home - so I found it a bit far to pick up the 4'x8' closed trailer. Unfortunately, it was the only location that had the size I needed. Besides that, everything was perfect: the staff/contract/explanations/drop-off/cleanliness. Thank-you!
DONALD GOn avait 350 km à faire et ça super 👍 bien été très satisfaite et en plus on remettait le camion dans la ville d’arrivée… 👌😊
PASCALE LCool place to rent
MARC PEverything was perfect; Thanks again;
Sylvain LMake sure everything listed in the reservation is there. I had ordered to "rent" 10 blankets so I would have a little over 10 with the truck. My fault, I didn't check everything... But not only the 10 blankets ordered were missing, the "free" ones were also missing, the bag was empty (says 6 on it). The truck had issues, but I don't see how that would be the location's responsibility.
Francis CRéservé a Longueuil plus de 1 mois avant 24 h avant le déménagement, je dois aller chercher le camion a 40km plus loin et pas de remorque. Je dois appeler service a la clientèle. Me dit que je vais avoir 60 $ de rabais et 150 km de plus pour aller chercher une remorque encore plus loin. Finalement je me suis fais charger le full price et le km additional car il fallait aller chercher le camion a une place, la remorque a une autre et aucun au lieu de réservation.
ADEL DClosed trailer had so many leaks from the top that all of my furniture was drenched when done the 2 hours drive. What a dump this tjing was last time with you guys !!!
David PL'employé était compétent et courtois
LANGIS SCustomer service is horrible communication was so clear i do have car rental insurance with my credit card the agent charged and we got a big dispute on that Also agent didn't want to close the contract after I handed the key and I insisted on that not to have charges surprise when I get home which happened after because of the insurance
SAMEH KTrès bon service merci
Mario SDropped off keys, not much to add here.
Jean-Christophe VYou need to respect the time and place the location was asked.
Marilou HAll is perfect
guerin lTrès gentil une bonne réception
Alain PEverything that has to do with the customer experience wasn’t great Truck was good, clean
patrice tNo comments
Ghislain HBonjour, deux choses, un lien en français aurait été apprécié. Et de recevoir une facture de 1,15$ pour avoir dépasser de 1 km, je trouve ça un peu cheap. Du trouble pour pas grand chose. Sinon, le reste était parfait
Helene G