The computer was down, so, no real paperwork to travel with
William M
Customer Reviews for Ramona Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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New truck was awesome
Misty DEverything was great!
KEITH SVery good service.
LARRY LWill definitely be going to this location again great experience
Luis SGlad this location still provide human service and didn’t require me to use the app to drop off the truck!!
Michelle SI went in for a drink and the owner made she he had line of sight on me the entire time, other people were in the store too.
Jason AIt's a gas station in Ramona. There aren't a fleet of people to run out and hold your hand. But if you need to get a U-Haul and get moving they have them and take care of you. Ramona style! All good
Stephen SMake sure they process the return timely. A day later is unacceptable.
Michael DIt’s primarily a liquor and sundry store.
Jeffrey WIt was already empty in gas the small U-Haul and I put extra gas from them letting me know if I put extra gas I get $20 back but I have not received any payment of $20 back from me putting extra gas!
roman hWhen I drove off the lot the tank was at 1/2. When I returned the truck it was at 1/2+. The paperwork said the tank was at 5/8 full. I never received any paperwork that stated that, and it was not discussed at time of pick up. I am disputing the additional charges.
MARK ETo many hidden charges
Vicki WTruck key easily stuck , hard to ignite
Junwei ZAir freshener
Starr MAttendant does not even walk you out to the vehicle and go around it with you. The cab was dirty. The outside of the truck was dirty. I returned the truck with more gas then it started with, and I fully swept out the back of the truck when I returned from using it, curious why they charged me a $25 cleaning fee.
Jeffrey HWhen I went to pick up the truck, the guy did not go over any specifics concerning the rental agreement, drop off location or anything. He just took my drivers license info and payment and gave me the keys. He didn't even go out to the truck with me for a walk around.
Scott MTruck was very dirty. have pics, AC was going on and off. it was just a short time we needed truck to move a piece of furniture but,it would have been a big problem if I was really moving due to very hot outside. Customer service was great fast and efficient.
Lisa Ycall main UHaul in Poway and they told me a trailer was available closer to me, went to location and they told me I needed a reservation, Poway said I did not. Went outside to my truck and made reservation on my phone then back inside and was able to rent trailer. Just a small inconvenience that had me frustrated.
Latham LHorrible truck, turn a 6hr drive into a 12hr drive. Never renting from here again and would not recommend anyone renting from here
Kimberly BThank you kindly.
DAVID TAgent on cell phone entire time during my return. He then just walked away and never gave me receipt for return. Ticket was still open next day. Had to call haul twice to try and get ticket closed. Uhaul had to call store twice to close out reservation. What a nightmare and don't appreciate being held responsible for something I returned already. Terrible store and would never go there again.
Peter FThanks for brand new truck 😃😃😃
Roger CClean inside the box of trash debris. Clerk at check in to busy to inspect and finalize my transaction. I left there not knowing final cost or signed contract. I wasn't asked for my email to send documentation.
STEVEN WThey charged for mileage. Lied on their email about the gas amount it was almost on Empty stated it was a half a tank. Put a hold on over 350 of my money. I only used the truck from 7am to 7pm same day and they charged 150 for a 17foot truck ..just gave Uhake a vas name
GLORIA GSimple and easy.
Jonathan OI have worked with this location before and they are extremely friendly and helpful.
Timothy CI paid for and was finally charged for dolly's and equipment that the location forgot to give me. I called, they told me they would credit me and they did not. I was overcharged by about $60 for my rental and it was not handled well by the company.
Alexis WIt was perfect and easy
Rachel LThe guy who hooked it up was very friendly and professional. He was very quick and got me on my way quickly.
Timothy CThe locations system seems to go down frequently. Possibly some support from Uhaul on that.
A FRien
Terry LCleaning of the cab before pickup would have been nice. Otherwise, great service!
Ann AI'm still waiting on a call back in regards to the disgusting truck that I picked up. Someone had urinated in the back of the truck after it was left open and unlocked. There was a small liquor bottle, a lighter, dial used soap and a jump rope left in the van. I called the store after picking yup the truck only to be told to call back the next day. I called uhaul twice and requested a call back. I listened to the rep tell me that a field manager would call me back asap and I'm still waiting on a call back. I also have pics.
Chris SMerci
john hGreat customer service at Ramona Chevron.
Byron NThe Gentleman was very busy, but respectful and thoughtful. In the end, he did his job with dedication.
Jonathan GI attempted to rent by way of U-Hauls mobile rental, this requires the use of a smart phone, however was on site the web page would not load due to a DNS error. At first I thought the problem was my phone, but nope, I was able to go to other web sites, just not UHaul.com. Truck cab looked like it had never been cleaned and smelled of urine. There was a deodorizer in the cab but it had seen batter days 20 years ago. windshield needed cleaning in order to actually see out of it however while these was fluid the one wiper rubber was shredded and I watched as two long rubber pieces chased the wiper are up & down, never touching the windshield. returning the truck using the mobile app continued to have the same DNS errors. Never was able to get to the UHaul.com site due to the same DNS errors But I was able to move the things I needed to move, so I had that going for me.
David HEverything went smoothly 😁
Bradley SExcellent customer service, picked up and dropped without issue!
Jason MVery quick and easy rental experience! The associates were very friendly and helpful!
Barry NEverything was so easy! Picked up the keys, and when we were done, simply turned the key back in. It used to take a long time filling out paperwork, but no anymore. It was great!
James KI dealt with Martin Farkas area field manager, he was the kindest and knowledgeable worker! He went above his line of duties to help me! He is an asset to your company! Please let him know I'm a handicapped 70ty man and I truely appreciate that he was so kind!
David WThe cargo van I rented was dirty and only had 1/2 a tank of gas at pick up. The clerk acted like he was irritated at being there. My quote was for $30 but my credit card was billed for over $120.00. 100 % will not rent here again and will look elsewhere other than UHaul for future rentals
Jennifer HEasy 24/7 drop off. We were able to drop off when we felt like we were ready to give up the truck. Didn't need someone to help us.
Hector RThese guus are always easy and friendly to deal with!
David KQuick and easy pick up and check out. Courteous staff.
Ralph MA hold was put on my card and then my card was not charged for the transaction until nearly a month later. This is not acceptable. The charges should've gone through at the time of use.
Charles RThe truck didn't have any gas as I was driving I realize the tank is empty when I stop the truck to my location I realize the gas tank opening was wide-open. I have to put $100 gas. It was told to me on the contract it was a quarter full of gas this was incorrect and not safe
Felix GOverall good rental experience. Excellent service à la clientèle. The only minor inconvenience was not being able to complete mobile pickup. Store location had to input all info manually which as a convenient store, held up their customers.
Amanda MVery easy access and exit Quick transaction in and out
mark tEasy pick up
Heath F