Customer Reviews for Rent KS
(U-Haul Neighborhood Dealer)

Évaluation :

5

I dropped the truck off after hours, so I did not interact with anyone. I did interact via text with staff at the location and they were helpful. The instructions for after hours drop off were very clear and straightforward. I will ue the location for future drop offs

Évaluation :

1

I dropped off the trailer I rented and nobody was there. I called them for 3 days and stopped by the location for 3 days and no answer. They didn't return my calls. I have to call the 800 number to get service and they had to send an area manager there to confirm I dropped off the trailer. This location is horrible.

Évaluation :

1

Our U-Haul tow dolly did not work the whole time we had it and the response was sorry call the main line to see what they can do.

Évaluation :

3

Had to drive across a LARGE parking lot and just happened to come across the drop boxes. Would be useful if there were PRECISE directions to where a key box is.

Évaluation :

5

No one was there for the drop off

Évaluation :

3

It was fine self service easy as pie

Évaluation :

1

Check in was annoying as I had to call as nobody there and nobody answered local phone. Rep at 877 number helped and converted to truck share which was helpful but no dolly on truck and they said would have to wait till someone could get there. Checking back in the app said confirm gas keys, etc. so put them in box then went back in to make sure it worked but wanted pics although couldn't get back in truck since keys in box already. very bad app.